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operations manager resume example with 8 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Skills
  • Workflow Planning
  • Oracle Database Management
  • SSRS, Tableau, MS Excel, Macros
  • Informatica PowerCenter 7.X and 9.0,SSIS
  • High-Pressure Environments
  • Staff Training
  • Multi-Unit Operations Management
  • Employee Motivation
  • Microsoft Office Expertise
  • Report Generation
  • Inventory Control
  • Interpersonal Communications
  • Team Leadership
  • Operation Monitoring
Education
JNTU University India, Expected in 05/2003 Bachelor of Science : Electrical And Electronics Engineering - GPA :
Certifications

Professional Scrum Master

Tableau Desktop specialist

Oracle

Work History
Xpo Logistics Inc. - Operations Manager
Glenpool, OK, 06/2019 - Current
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Managed team of 6-7 members and Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and maintained relationships with external vendors and suppliers.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
Children's Place - Inventory/Senior Inside Sales Manager
Brooklyn, NY, 04/2016 - 05/2019
  • Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
  • Coordinated activities and projects to plan sales department operations and meet timelines.
  • Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
  • Updated accounts and maintained long-term relationships with clients.
  • Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
  • Generated reports to support development and implementation of marketing plans.
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
  • Tracked key metrics and developed spreadsheets and data models.
  • Established and managed relationships with external data providers and research vendors.
  • Devised data visualization dashboards to make complex data more accessible to stakeholders.
  • Assembled reports and presentations to share insights and recommendations with stakeholders.
  • Conducted primary and secondary research to better understand customer needs and behaviors.

• Gathered requirements for new software installation.

• Conducted end-to-end integration testing and assured software delivered met requirements and expectations

Infosys Technologies - ETL Developer
City, STATE, 03/2012 - 05/2013
  • Analyzed new requirements.
  • Delivered Technical Design Document for Enhancements
  • Developed Informatica mappings.
  • Extensively used workflow manager to create sessions and run workflows.
  • Used various transformations like Source qualifier, Aggregators, lookups, Filters, Sequence generators, Routers, Update Strategy, Expression, Sorter etc.
  • Implemented new business logic in mappings.
  • Coordinated with testing team for preparation of test cases and provide support technically during execution of test cases.

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Resume Overview

School Attended

  • JNTU University

Job Titles Held:

  • Operations Manager
  • Inventory/Senior Inside Sales Manager
  • ETL Developer

Degrees

  • Bachelor of Science

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