operations manager resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Dedicated and organized Operations Manager with over 3 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in management and process improvement. Dependable and detail-oriented to manage multiple tasks and priorities. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Skills
Customer Service
Project/Operations Management
Client Management
Workflow Optimization
Effective Communication
Team Leadership
Planning and Implementation
Microsoft: Outlook, Power BI, Excel, PowerPoint, Visio, Teams, Dynamics 365
Experience
Operations Manager, 08/2019 to 03/2023 Alta Equipment Group Inc. – Midlothian, VA,
Directed day-to-day operations by spearheading implementation of short-term & long-term strategies to achieve business plan & profitability goals.
Developed initiatives for process improvement & reviewed & assessed ongoing operations.
Implemented policies & standard operating procedures & managed quality, customer service & logistics.
Managed scheduling, training & inventory control.
Reviewed post-install jobs, scheduled required inspections, collected client documents, inspection reports, & completed net metering/interconnection applications to utility approval standards.
Knowledge of good safety practices within the office & on the field.
Recruited, hired & trained crew members on application of projects, customer relations & customer service.
Experience with Excel to track data in Collections, Employee hours, their efficiency, & gathered my findings into a report.
Led a major effort using Microsoft Power BI to reduce the survey queue from 300+ projects by mapping addresses & maximizing appointments; resulted in 76% reduction in the queue & broke the record number of appointments in 1 day.
Managed projects by developing rapport & consulting with clients to ensure their project is moving efficiently through the Operations pipeline after point of sale, to installation & system activation.
Experience using PowerPoint & Visio to develop training material & presented them using Microsoft Teams.
3+ years administrative experience & knowledge on how to navigate CRMs like MS Dynamics 365.
Scheduled sales demos, panel installations & surveys for clients in 11 states (AZ, CA, CT, FL, GA, MA, NJ, NV, NY, PA, & TX).
Scheduled electrical, building, fire, & meter set inspections with municipalities in 6 states (CT, FL, GA, NJ, PA, & TX).
Supplied sufficient real-time data & developed ideas to improve processes within various departments.
Diligent with responding to a multitude of emails using Microsoft Outlook.
Collaborated with different departments & teams in order to reach daily, weekly, & monthly company-wide goals.
Requested funding for completed projects in financier portals.
Teacher Assistant, 08/2018 to 08/2019 Blessing Health System – Macomb, IL,
Established positive relationships with students, parents, fellow teachers & school administrators.
Obtained CPR & AED certification & maintained my credentials to stay up to date on new techniques in case of emergencies in & out of the classroom.
Maintained a safe, educational environment for students during learning & free play time.
Differentiated instruction according to student ability & skill level.
Assisted teacher with enrichment activities, correcting papers or supervising classroom to foster positive learning environment.
Supported & documented student growth and progress to achieve academic, social and emotional goals.
Encouraged students to persevere with challenging tasks.
Created lesson plans & chose supporting materials to promote positive learning experiences.
Assisted children at mealtime to teach social and self-help skills & sound nutritional practices.
Attended weekly training sessions to ensure the best education for my students.
Head Server, 08/2016 to 08/2019 Vail Resorts – Lake Harmony, PA,
Onboarded 200 customers per shift during peak times while remaining accessible & friendly to ensure my dedication for customer satisfaction & safety is upheld.
Managed the POS & CRM system & entered 50+ orders per hour with zero errors.
Handled food safely & kept spaces clean to protect customers from foodborne illness & maintain proper sanitation.
Memorized over 100+ different menu items & helped guide guests to their ideal dining experience.
Met with chefs to collaborate on menu changes, staffing needs & ways to improve restaurant.
Verified guest satisfaction with meals & suggested additional items to increase restaurant sales.
Dealt with customer issues for servers, consistently upholding professionalism & calmness to maintain customer satisfaction.
Provided exceptional interpersonal & team building skills with an aptitude for building rapport with a diverse range of customers, managers, & colleagues.
Directed the training of servers & bussers to use the technical systems, ensuring attention to detail & comprehensive understanding of restaurant methodology & practices.
Education and Training
High School Diploma: , Expected in to Penn Foster High School - , GPA:
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