Operations Manager resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Top Manager, operational strategist, and profit growth catalyst with significant experience in P&L management, multi-site operations management, facilities management, personnel management, cost reduction, performance management, and quality control. Results-focused with a strong commitment to quality through continuous process improvements and strict alignment with organizational vision. In-depth expertise providing administrative and strategic leadership, direction, and accountability while implementing new initiatives that cut costs, increase revenue, and net profit. Skilled in developing high-performance teams, implementing effective decisions, and quickly revising tactics to achieve goals within aggressive time frames. Proven abilities in identifying areas of strength and weakness and employing company policies, standards, changes in operation, and systems that optimize productivity and bottom line. Adept at motivating workforce, developing positive relations between employees, and resolving conflicts to maintain healthy work environment.

  • Strategic Business Planning
  • Operations Optimization
  • Budgeting & Cost Control
  • Contract Negotiations
  • New Business Development
  • Security Systems Planning
  • Performance Evaluation
  • Employee Engagement
  • Transport Operations
  • Warehouse Operations
  • Client Account Management
  • Supplier & Vendor
  • Management Team
  • Development/Leadership
Operations Manager, 09/2016 - 06/2020
Medstar Research Institute Bel Air, MD,

Managed P&L by following cash control/security procedures, maintaining inventory, managing labor, and reviewing financial reports. Delivered exceptional team leadership by building capability, which ultimately leads to maximum financial performance and employee satisfaction. Developed and employed conflict-resolution tactics by collaborating with key stakeholders to attain team objectives. Established process improvements to enhance efficiency and effectiveness of inter-departmental operations, including production, safety procedures, equipment maintenance, performance management, quality controls, and records management. Directed all aspects of risk management including administration of loss prevention and facility maintenance. Enhanced customer experiences by executing effective quality assurance practices. Reviewed and examined production areas to determine and revamp unsafe/unauthorized practices. Coordinated with subordinate managers to identify business needs and optimize departmental performance. Trained and mentored mid-level managers and support staff on safety protocols, skill development, corporate communication, and quality assurance measures. Coordinated and monitored transportation and movement of high-end furniture, Antiques and Fine Arts by complying with DOT regulations. Inspected assembled furniture products to ensure quality standards.

  • Conducted effective training sessions to build branch team from 2 employees to 26 employees within three years.
  • Reduced operating expenses through professional management that boosted sales by 1,200% within four years.
  • Developed management reports for senior executive team and produced critical KPIs to drive and enhance on-time delivery, customer issues, and safety statistics.
  • Streamlined business operations and installations at major art and antique fairs across United States including Art Basel Miami, Frieze New York, and Winter Antiques Show.
  • Created and implemented policies and standards to optimize operations through determination of safety procedures for handling and shipping of high-end furniture, Antiques, and Fine Arts.
Operations Manager, 07/2012 - 08/2016
Medstar Research Institute Arlington, VA,

Directed vital business operations involving staff management, SOPs and program development, recruitment, and team building. Provided oversight and direction to employees as per organization's policies and procedures, including determination of safety procedures for handling and shipping of high-end furniture, Antiques, and Fine Arts. Executed and oversaw performance reviews and development plans for all warehouse team members. Managed transportation and movement of high-end furniture, Antiques, and Fine Arts in accordance with DOT regulations. Examined performance reviews, formulated reports for senior management, restructured schedules, and policies, set transportation service rates, and monitored business revenue. Cultivated customer relationships to accomplish repeat and referral contracts.

  • Devised, developed, and orchestrated comprehensive training for all staff on DOT and company regulations while organizing transportation department.
  • Ensured consistent growth of business by monitoring all performance metrics and creating standard operating procedures.
General Manager, 02/2008 - 03/2011
Ncsoft Aliso Viejo, CA,

Managed controllable costs to ensure adherence to budget guidelines and expectations. Accomplished human resource objectives by recruiting, selecting, orienting, coaching, and disciplining subordinates. Supervised all facets of business development process and collaborated with all staff members to improve sales. Trained and developed all staff members to ensure delivery of quality service and uphold service standards. Determined workforce requirements and allocated resources to maximize productivity, ensuring integrity of packaging and distribution operations. Conducted performance evaluations/reviews to decide on salary increases and promotions. Implemented OSHA regulations to ensure safety and security of staff members. Negotiated trucking/carrier bid contracts based on costs and point-to-point destination procedures. Investigated and reported incidents, sales, operations, and procedures for senior management review. Secured permits/licenses and conducted inspections to ensure compliance with safety codes and regulatory standards.

  • Trained and directed team of 13 professionals at Los Angeles and California Facility based on client account management, storage, white-glove distribution, installation, and shipping/receiving.
  • Developed and implemented effective strategies that enhanced business growth and employee productivity.
  • Retrained and replaced staff, creating training manuals and systems to create quality customer service and improve profits.
Transportation Manager, 08/2002 - 02/2008
Us Logistics Solutions, Inc. Rochester, NY,
  • Scheduled and directed work activities while providing leadership and direction to company drivers and other operations staff.
  • Outlined company policies, procedures, and expectations of employees reducing violations and keeping employees on target with company goals.
  • Prepared and maintained shipping paperwork and driver DOT and internal records.
  • Carried out negotiations with carriers, warehouse operators, and insurance carriers.
Associate of Science: Environmental Studies, Expected in 2000
Adelphi University - Garden City, NY
High School Diploma: , Expected in 1995
Coolmine Community School - Clonsilla, Dublin
  • Antique and Furniture Design
  • Interior Design
  • Playing Soccer
  • Music Production
  • Real Estate Investing

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Resume Overview

School Attended

  • Adelphi University
  • Coolmine Community School

Job Titles Held:

  • Operations Manager
  • Operations Manager
  • General Manager
  • Transportation Manager


  • Associate of Science
  • High School Diploma

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