operations manager resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

  • Planned Equipment Constraints
  • Workflow Optimization
  • Maintaining Compliance
  • Staff Management
  • Staff Training and Development
  • Decision Making
  • Problem-Solving
  • Team Leadership
  • Goal Setting
  • Hiring and Onboarding
04/2014 to Current
Operations Manager Oracle Herndon, VA,
  • Addressed customer concerns with suitable solutions.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Presented performance and productivity reports to supervisors.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Published customer satisfaction results from feedback forms and correspondence.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Enforced federal, state, local and company rules for safety and operations.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Collected customer fees, managed refunds and provided complete sales documentation.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Crafted operations best practices using audits and project management team feedback.
03/2012 to 01/2014
Lead Cashier Maverik Green River, WY,
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Helped with purchases and signed customers up for rewards program.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
  • Processed payments promptly for customers to exceed productivity standards.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Made change on ash register, handling payments by cash, credit, debit and personal checks.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Answered customer questions and provided store information.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Trained new team members in cash register operation, stock procedures and customer services.
10/2011 to 02/2012
Merchandising Associate Wal-Mart Richmond, VA,
  • Managed showroom floor stock to keep popular [Product or Service] readily available to customers.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Built product displays and placed appropriate signage for merchandise.
  • Scanned shelves and product cases for expired stock to discard outdated items.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Displayed appropriate signage for products and sales promotions.
  • Printed labels and tags for for-sale merchandise.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Communicated and coordinated planogram execution with store management.
  • Examined stock to verify conformance to quality specifications and took pride in products being distributed.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
11/2008 to 10/2011
Customer Service Associate Dow Jones Washington, DC,
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Explained benefits, features and recommendations to maximize client retention.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Used collateral material and documents to share information about services, products and promotions.
  • Executed on-time and under budget project management to resolve complex issues.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Troubleshot shortages and overages to support quality control efforts.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Improved customer service wait times to mitigate complaints.
  • Recommended and initiated product offerings to meet customer changing needs.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Developed and organized electronic files to maintain customer service-related documents.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
Education and Training
Expected in 06/2005 to to
High School Diploma:
Lake Taylor High School - Norfolk, VA
Expected in to to
Centura College - Norfolk, VA

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Resume Overview

School Attended

  • Lake Taylor High School
  • Centura College

Job Titles Held:

  • Operations Manager
  • Lead Cashier
  • Merchandising Associate
  • Customer Service Associate


  • High School Diploma
  • Some College (No Degree)

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