Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Results-driven Management professional with 29 years of experience in Hi-Tempo operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives.

Dedicated Operations Manager effectively employs proven methods and cutting-edge technology to meet business performance expectations. Successful implementation of measures to cut cost, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.

  • Performance reporting
  • Mergers and acquisitions knowledge
  • Financial and cash flow analyses
  • Staff training and development
  • Policies and procedures implementation
  • Solutions development
  • Contract review and recommendations
  • Technology
  • Microsoft Office
  • Customer relationship management
  • Troubleshooting and problem solving
  • CRM
  • Staff development
  • Procedure development
  • Warehouse operations
  • Client relationships
  • Team Building/Leadership
  • Maintenance planning
  • Quality assurance and control
Operations Manager, 10/2014 to Current
Medstar Research InstituteEllicott City, MD,
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Aligned operational boundaries between processes and production demands.
  • Collaborated with 9-person team to improve tracking and work issue logging.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
Division Manager, 04/1996 to 04/2010
Bmo HarrisHubertus, WI,
  • Implemented system to combine multiple functions into one process, resulting in increased efficiency and improved profitability.
  • Supervised team of 174 personnel, delivering effective and consistent job training.
  • Promoted improvements to cost-controls, quality assurance and waste reduction.
  • Set and monitored division-wide policies, procedures and cultural standards.
  • Leveraged effective leadership skills to effectively identify deficiencies and opportunities to improve policies, procedures and controls.
  • Established and managed yearly budgets of up to $500,000,000.
  • Created presentation materials for sales, customer relations, and management purposes.
  • Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
Team Leader Supervisor, 04/1988 to 03/1996
USNavyCity, STATE,
  • Complied with company policies, objectives and communication goals.
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Conducted evaluations and reviews for 13 employees.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached and mentored 13 staff members through constructive feedback to develop long-term career goals.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
Education and Training
High School Diploma: , Expected in 03/1988
Bolingbrook High - Bolingbrook, IL,
Associate of Science: Kinesiology, Expected in 06/2009
West Hills College - Lemoore - Lemoore, CA
Associate of Science: Aviation Maintenance, Expected in 09/2004
Embry–Riddle Aeronautical University - Lemoore CA,

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Resume Overview

School Attended

  • Bolingbrook High
  • West Hills College - Lemoore
  • Embry–Riddle Aeronautical University

Job Titles Held:

  • Operations Manager
  • Division Manager
  • Team Leader Supervisor


  • High School Diploma
  • Associate of Science
  • Associate of Science

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