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operations manager resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Talented Operations Manager bringing 10+ years of experience and demonstrated record of accomplishment in Management. Proficient in operational enhancements, quality improvements and team leadership. Cross-functional collaborator well-versed in developing successful teams and motivating employees to meet individual and team objectives.

Skills
  • Team Leadership
  • Operations Monitoring
  • Staff Management
  • Problem-Solving
  • Customer Service
  • Multi-Unit Operations Management
  • Workflow Optimization
  • Logistics Oversight
  • Management Team Building
  • Customer Service Management
  • Staff Scheduling
  • Operations Oversight
Education and Training
Mount Kenya University Nairobi,Kenya , Expected in 01/2014 Bachelor of Science : Human Services And Adminstration - GPA :
Experience
Glacier Bancorp - Operations Manager
Bozeman, MT, 06/2022 - Current
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.
  • Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
  • Conducted employee observations and documented findings.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
Lutheran Services - Caseworker
Vinton, IA, 09/2014 - 09/2015
  • Followed strict policies and procedures to maintain client confidentiality and keep data private.
  • Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
  • Evaluated clients and formulated individualized service plans outlining short-term and long-term goals.
  • Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
  • Recorded comprehensive case notes and follow up documentation for admitted and transferred clients.
  • Coordinated between various entities to manage cases.
  • Monitored and documented status updates on health and wellbeing of each child under care or assessment.
  • Assessed cases for instances of abuse and neglect and took appropriate action.
Ameriprise Financial - Administrative Assistant
Aberdeen, SD, 01/2010 - 07/2014
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Coordinated appointments, meetings and conferences.
  • Scheduled appointments, meetings and events for management staff.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Received and routed incoming calls and correspondence to promote timely communication.
Baptist Healthcare System, Inc. - Social Worker
Carrollton, KY, 01/2009 - 12/2010
  • Maintained lists of resources helpful to clients.
  • Maintained thorough case history records and wrote detailed reports.
  • Implemented social service interventions to achieve treatment goals and address client needs.
  • Developed workable solutions for recurring problems for individuals and families.
  • Interviewed clients individually and in family groups to determine services to best address specific needs.
  • Administered conflict resolution strategies to help families resolve disputes.
  • Completed intake assessments with patients and drafted community re-entry plans following treatment.
  • Directed protective placement, case management, parent education and family reunification activities.
  • Visited clients at residence for home study assessments to assist courts with custody decisions.
Languages
English :
Professional
Negotiated :
Swahili :
Professional
Negotiated :
Somali :
Professional
Negotiated :
Mai Mai :
Professional
Negotiated :

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Resume Overview

School Attended

  • Mount Kenya University

Job Titles Held:

  • Operations Manager
  • Caseworker
  • Administrative Assistant
  • Social Worker

Degrees

  • Bachelor of Science

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