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operations manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Seasoned Operations Manager with solid record of success in streamlining operations to decrease costs and promote organizational efficiency.

Focused Foreman considered expert in planning, assigning and directing work tasks. Dedicated team player committed to maintaining safe, clean job sites. Pursuing role where hard work and dedication will be highly valued.

Skills
  • OSHA
  • CPR
  • Event logistics
  • Freight management
  • Staffing and scheduling
  • Tradeshows and events
  • Customer service skills
  • Managing public relations
  • Vendor relations
  • Relationship building and networking
  • Event sales
  • Travel experience
  • Staff leadership and supervision
  • Logistics support and recovery
  • Staff direction and support
  • Standards of excellence
Work History
01/2016 to Current
Operations Manager Merck & Co., Inc. Lexington, MA,
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Directed activities and initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
  • Boosted team performance with enhanced employee evaluation processes.
  • Maintained constructive client and vendor relationships.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Developed project management roadmap to define project objectives, timelines and milestones.
08/2001 to Current
Operations Manager Merck & Co., Inc. Los Angeles, CA,
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
  • Organized preventive maintenance to reduce downtime and line shutdown or production delays.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Maximized productivity and management systems by establishing specific goals and managing operations.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Enhanced slot control of freight in warehouse by optimizing organization efforts.
  • Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
  • Managed and allocated staff and material resources to meet production goals.
  • Generated comprehensive reports regarding incidents, events and important business matters.
  • Maintained constructive client and vendor relationships.
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Boosted team performance with enhanced employee evaluation processes.
02/1999 to 08/2001
Lead Supervisor/valet Mandalay Bay Resort And Casino City, STATE,
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Greeted arriving guests and assisted with luggage, sports equipment and pets.
  • Organized guest keys in systematic order for timely acquisition and delivery of vehicle.
  • Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.
  • Drove vehicles of different make, style and price points both to and from desired destination.
  • Opened doors and transported luggage for customers with care and efficiency.
  • Maintained knowledge of destination and answered customer questions within scope of understanding.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Inspected equipment to maintain proper functioning during peak activity.
  • Trained service staff on latest policies and procedures.
  • Assigned duties or work schedules to employees for adequate shift coverage.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
06/1996 to 02/1999
Lead Supervisor/valet Montecarlo Resort & Casino City, STATE,
  • Assigned duties or work schedules to employees for adequate shift coverage.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Trained service staff on latest policies and procedures.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Inspected equipment to maintain proper functioning during peak activity.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Drove vehicles of different make, style and price points both to and from desired destination.
  • Opened doors and transported luggage for customers with care and efficiency.
  • Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.
  • Maintained knowledge of destination and answered customer questions within scope of understanding.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Education
Expected in 06/1990 to to
Diploma : General Studies
Basic High School - Henderson, NV,
GPA:
Expected in to to
Associate of General Studies: Psychology
Texas University - Austin, TX,
GPA:
Expected in 2001 to to
Certifications; Forklift, Condor, Scissor Etc..:
Teamsters Local 631 Convention Apprenticeship - Las Vegas, NV,
GPA:

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Resume Overview

School Attended

  • Basic High School
  • Texas University
  • Teamsters Local 631 Convention Apprenticeship

Job Titles Held:

  • Operations Manager
  • Operations Manager
  • Lead Supervisor/valet
  • Lead Supervisor/valet

Degrees

  • Diploma
  • Associate of General Studies
  • Certifications; Forklift, Condor, Scissor Etc..

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