Operations Manager resume example with 16+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Proactive Operations Manager with talents in managing over two locations and maximizing each location's potential. Skilled at setting goals and objectives, monitoring and developing budgets and managing inventory quality. Specialties include process improvement, project management, and strategic implementation. Confident Regional Operations Manager with a vibrant and outgoing personality. Over twenty years of experience leading, organizing and managing large diverse teams in the distribution industry. Dedicated to representing companies in a professional manner at all times while driving forward performance in all areas. Achievements include improved customer satisfaction scores, increased service quality and reduced call times. Forward-thinking professional adept at developing and implementing successful policies to meet changing demands.
Skills
Detail Oriented
Self-Directed
Proficient In Microsoft Office
Management
Quality Assurance
Loss Prevention
Verbal And Written Communication
Customer Service
Staff Scheduling
Sales Variances
Excellent Analytical
Problem Solving Skills
Health And Safety Compliance
Education
Herbert H. Lehman CollegeBronx, New York, Expected in ā ā:Education Administration - GPA:
Work History
Nutrien Ltd. - Operations Manager Emery, SD, 06/2011 - Current
Implemented policies and standard operating procedures for continuous improvement.
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
Hired and trained new employees in.
Assessed budget plans and present costs to forecast trends and recommend changes.
Recruited, interviewed, hired and trained 15 employees and implemented mentoring program to promote positive feedback and engagement.
Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
Maintained branch equipment, including computers, printers and fax machines.
Designed modern employee recognition program which boosted productivity and improved morale.
Oversaw daily cycle counts and yearly audits.
Scanned and entered new inventory, updated numbers and investigated variances.
Created, implemented and adjusted SOPs.
Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
Strengthened inventory processes to balance supply needs with budget and space limitations.
Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Led value-added customer service team that consistently over-delivered on customer expectations.
Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
Assisted sales team with completing customer transactions and managing issues.
Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review
Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes
Sonepar USA - Branch Administrator Supervirsor City, STATE, 10/2007 - 08/2011
Composed professional business correspondence, emails, meetings notes and other documents.
Consulted with customers to resolve basic issues or direct to correct staff member.
Managed accounting functions such as invoicing customers, writing checks and reconciling accounts.
Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Reviewed billing problems, researched issues and resolved concerns.
Disbursed petty cash by recording entries and verifying documentation.
Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
Protected company assets with strategic risk management approaches.
Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
Completed bi-weekly payroll for twenty employees.
Functioned as backup in areas of sales, support, and services.
Assisted customers with prompt and polite support in-person and via telephone
Received internal audit score of ninety %
Developed annual branch business plan for maximum profitability and effectiveness
Directed work of team of five administrators s handling AP/AR, budgeting collections and all other accounting functions
Monarch Electric - Account Receivables and Accounts Payables Analyst City, STATE, 03/2005 - 09/2007
Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into sales team strategy.
Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Elevated account management by predicting potential competitive threats and outlining proactive solutions.
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Managed book of business worth sixty million across five hundred accounts.
Collaborated with others to discuss new many opportunities
Delivered elevator supply daily to customer locations on time
Answered twenty calls per day to assist with customer questions and concerns
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