operations manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
INTERPERSONAL SKILLS ====== Communication and Collaboration Excellent written/verbal communication and collaboration across diverse teams Prioritization Successful in discerning priorities and taking corrective action in critical situations Strategic and Tactical Exceptional blend of strategic vision combined with tactical implementation Complex Problem Solving Unique skill set for establishing practical solutions for solving complex problems Attention to Details Governance and control of accurate information as it travels across internal and external environments Resilience Ability to work in high-paced environment, multi taking with a performance driven attitude
  • Premier, Protocols
  • Agile, Quality Assurance
  • Asset Management, Real-time
  • Automation, Recruitment
  • Automobiles, REPORTING
  • Budget, Retail
  • Budgeting, Routing
  • Business plans, Sales
  • CMS, SOP
  • Coaching, Statistics
  • Clients, Vendor Relations
  • Client, VPN
  • Documentation
  • Driving
  • Edge
  • Financial
  • Firewalls
  • Functional
  • Inspiration
  • ISDN
  • LAN
  • Team Leadership
  • Leadership
  • Logistics
  • MAC
  • Managing
  • Mgmt
  • Windows
  • Optimization
  • Problem analysis
  • Process Improvement
  • Project plans
Work History
01/2017 to 01/2021 Operations Manager Nutrien Ltd. | Findlay, OH,
  • Is a luxury-based privately owned company of expert watchmakers who perform scrupulous restorations of vintage and new luxury timepieces.
  • BUSINESS STRATEGY: Develop and implement operational business improvements that achieve global business goals through the reduction in operational waste - WORKFLOW: Management of financial performance through the creation of best practices and optimization of efficient employee and department workflows - PROJECT MANAGEMENT: Development and management of operational project plans in support of the sales and service life-cycles, including managing project-specific KPI's - INVENTORY: Oversight of $35M in merchandise, parts, and equipment inventory - LOGISTICS: Establishment and implementation of inbound and outbound global assets movement ensuring that multi-million dollar client assets are secure - SECURITY: Establishment of security protocols ensuring safe storage of client assets - REPORTING: Development of inventory reports for the owner itemizing all assets using real-time information - CLIENT RELATIONS: Acceleration of trust, building strong working alliances with internal departments and clients, elevating sales and service life-cycles - CULTURE: Establishment of partnerships with company departments developing a successful and healthy organization.
01/2006 to 01/2016 Operations/ Project Manager Micron Technology, Inc. | Boise, ID,
  • Symbolic International is a world-renowned collectibles dealership with focus on an array of items - Exotic Cars, Watches, Memorabilia, and Art
  • PROJECT MANAGEMENT: Leadership of cross-functional teams for the development, execution, measurement, and presentation of multi-level strategies serving both client and office operations
  • Orchestrated projects within strict time-frames and budget constraints by solving complex problems and working closely with senior leaders.
  • Developed and Implemented multiple technology solutions including Database for warehouse tracking, marketing materials online web store and gallery
  • SERVICE LEVEL COMMITMENTS REPORTING: Development of data analytics and automated reports, revealing critical escalations and KPI's for all project areas -
  • EXPECTATIONS AND TIMELINES: Establishment of custom timelines establishing parallel and independent workstreams, achieving seamless project implementations -
  • ESCALATION MANAGEMENT: Recruitment and management of service partners driving problem analysis and resolution, achieving client retention - BEST PRACTICES: Implementation of process automation expediting root cause issues that affect client retention and contract renewals - TIMELINES: Coordination of cross cross-functional partners creating agile solutions to non-standard projects and timelines -
  • CRM: Advancement of contemporary client communications delivering flawless end-to-end information transfer through optimized CRM - TECHNOLOGY: Creation of technology infrastructure under severe budget restrictions maintaining technology platforms for local and global teams.
01/2003 to 01/2006 Sales Manager Frog's Club One | City, STATE,
  • Frog's Clue One is a premier health and fitness training organization in all of Southern California.
  • The organization enhances the lives of the community by integrating cutting-edge and innovative fitness programs, inspiration, motivation, education, accountability, and guidance.
  • REVENUE: Hired and fostered the development of all Sales and Service teams for the successful attainment of revenue targets, including new member sales and fitness revenue, along with member retention -
  • STRATEGY: Developed business plans and reviewed weekly sales numbers & club statistics identifying potential revenue gaps -
  • SUBJECT MATTER EXPERT: Key subject matter expert that supported all team members by providing guests and members with tailored solutions and experiences - TRAINING: Cultivated Sales and Services team members' skills through continuous assessment, feedback, and coaching -
  • MARKETING: Developed and implemented local club marketing activities -
  • CRM: Managed new and existing members within the company's CRM software system.
09/1998 to 02/2002 Network and Desktop Support, Network Administrator Justice Federal Credit Union | City, STATE,
  • Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations.
  • Coordinated with systems partners to finalize designs and confirm requirements
  • Facilitated smooth network operations for 45 on-site users, and total of 180 users across eight locations for Federal Credit Union
  • Managed data backups and disaster recovery operations
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Performed day-to-day LAN and WAN administration, maintenance and support.
  • Configured hardware, devices and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Expected in Diploma | Loudoun Valley High School, Purcellville, MCSE, VA GPA:
Expected in 12/2003 Technical - MCSE - Novell | Computer And Information Sciences Ameritrain, Tysons Corner, VA, GPA:
  • Greater San Diego, CA PROFILE ====== Performance-driven Operations Manager with 10+ year's expertise in hands-on Operations and Project management, automating workflow, through technology upgrades, across multiple industries.
  • Expertise, education, and track record of success in coordinating complex workflow, ensuring adherence to costs, schedules, document control, risk, and quality standards.
  • Exceptional leadership, mobilizing teams, and stakeholders through time-sensitive operational projects.
  • Professional communicator reinforcing the commitment to deliver exceptional work on-time and on budget.
  • Relationship builder with all internal and external teams, instilling a philosophy of excellence and comradeship.

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Resume Overview

School Attended

  • Loudoun Valley High School
  • Ameritrain

Job Titles Held:

  • Operations Manager
  • Operations/ Project Manager
  • Sales Manager
  • Network and Desktop Support, Network Administrator


  • Diploma
  • Technical - MCSE - Novell

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