operations manager resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets.

07/2022 to Current Operations Manager Kenco Group, Inc. | Perris, CA,
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Responded to information requests from superiors, providing specific documentation.
  • Addressed customer concerns with suitable solutions.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Supported accident investigations and prepared related paperwork.
  • Published customer satisfaction results from feedback forms and correspondence.
  • Collaborated with team leaders on quality audits.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Managed scheduling, training and inventory control.
08/2021 to 02/2022 Customer Service Representative Sea Mar Community Health Centers | Tillicum, WA,
  • Organized client contracts, records and reports to strengthen traceability.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
08/2018 to 07/2021 Paraprofessional Instructional Aide Special Planet Fitness | Toledo, OH,
  • Maintained focused, inclusive and supportive learning environments.
  • Complied with instructor-developed IEPs and made informed recommendations for adjustments.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
  • Prepared visual aids, equipment and classroom displays to foster learning.
  • Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
  • Leveraged evidence-based techniques to foster academic progress, social inclusion and critical thinking.
  • Organized student performance and enrichment activities to facilitate learning.
09/2019 to 09/2020 Front Desk Associate Best Western Premier | City, STATE,
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Answered phone and emails to make reservations and take guest information.
  • Welcomed large volume of guests and improved overall customer service.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Responded to customer complaints, collaboratively troubleshooting to devise solutions.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Encouraged guests to participate in rewards programs to promote brand loyalty.
  • Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
Education and Training
Expected in to to | Elementary Education & Special Education Grand Canyon University, Phoenix, AZ, GPA:
  • President's List Honoree Fall/Spring 2018, Fall/Spring 2019
  • 3.95 GPA
  • 56 out 120 College Credits
  • Multi-line Phone Systems
  • Microsoft Office
  • Sales Experience
  • Retail Sales
  • Sales lead
  • Customer Service
  • Management Experience
  • Multi-line Phone Systems
  • Organizational Skills
  • Time Management
  • Guest Services
  • Writing Skills
  • Case Management
  • Customer Service Foundations
  • Team Leadership
  • Inventory Management
  • Policies and Procedures Implementation
  • Incidents Management
  • Planning and Implementation
  • Workflow Optimization
  • Staff Training and Development
  • Staff Training
  • Goal Setting
  • Multidisciplinary Collaboration
  • Problem-Solving
  • Systems Implementation
  • Process Improvement Strategies
  • Staff Management
  • Solutions Development
  • Maintaining Compliance
  • Operations Monitoring
  • Customer Service
  • Decision Making
  • Employee Motivation
  • Multi-Unit Operations Management
  • Financial and Cash Flow Analyses
  • Hiring and Onboarding
  • Problem Anticipation and Resolution
  • Staff Scheduling
  • Training Management
  • Performance Assessment
  • Operations Oversight
  • Customer Service Management
  • Staff Development
  • Management Team Building
  • Focus and Follow-Through
  • Records Organization and Management
  • Department Oversight
  • Assignment Delegation
  • Process Improvements
  • Recruitment and Hiring
  • Quality Assurance

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Resume Overview

School Attended

  • Grand Canyon University

Job Titles Held:

  • Operations Manager
  • Customer Service Representative
  • Paraprofessional Instructional Aide Special
  • Front Desk Associate


  • Some College (No Degree)

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