Operations Manager Resume Example
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OPERATIONS MANAGER
Professional Summary
Operations Manager with management experience and exceptional people skills. Versed in Human Resource and Training & Development. Desires a challenging role as a Human Resource Manager. Dedicated, skilled, highly educated and customer service oriented professional focused on optimizing distribution processes and operations and HR practices. A strategic and key stakeholder adept at leading critical trucking and air freight inititiatives, while driving the adoption of best practices, governmental compliance, and other required criteria. Valued for consistently demonstrating a highly consultative and interpersonal approach. Rewarded for successfully driving the completion of multiple concurrent tasks, in a timely and cost conscious manner.Operations Manager with management experience and exceptional people skills. Versed in [Skill set 1] and [Skill set 2]. Desires a challenging role as a [Job Title].
Core Qualifications
| Transportation * Logistics * Operations * Customer Service * Distribution * Shipping and Receiving * Safety
* Training * Fleet Utilization * Cost Reduction * Optimization * Employee Development * Productivity Improvement * Scheduling * HR * Full Cycle Recruitment * Kaizen * Budgeting * Quality Audit Inspection * ISO 9000 & 13485 Standards * MS Office Suite * Time Management * OSHA * SAP * LTL * YMS * WMS * AS400 * Labor Relations & CBA * Full P&LResults-oriented Results-oriented Client-focused Excel in [areas of expertise] Quick learner Microsoft Office File/records maintenance Training and development Change management*Creative Problem Solving * Multi Task Management |
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Experience
Operations Manager02/2014 to 06/2015Performance TeamChesapeake , VA
- Conducted analysis to address work flow which led to increased productivity and employee morale. Review the work forecasts and determine productivity requirements to produce during the dayto meet the overall building objectives.
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
- Proactively identify and lead process improvement initiatives and Lean tools.
- Lead and direct a team of Area Managers and their direct reports within a time-sensitive and demanding environment.
- Hire, coach, train and develop direct reports and hourly employees Control and direct the Outbound area of Operations within the Fulfilment Center.
- Subject-Matter Expert on larger processes and activities within the fulfilment centers, i.e.
- 5s audits, quality audits, alignment with Standard Work procedures across the network.
- In-depth knowledge of distribution operations and automated distribution facility including warehouse management applications (Inventory Management, Order Management and Pick, Pack, Ship, LTL).
Quality Administrator12/2012 to 02/2014Astronics CorporationChicago , IL
- Drove company and departmental compliance while serving as an auditor of Quality Assurance functions with respect to procedural documentation, oversight, and supplier support.
- Maintained trending reports and adherence to file procedures.
- Managed the new vendor set-up and approval requirement process including recommendations for continuous improvement initiatives.
- Reviewed of Risk Management Plans for adherence to mitigation strategies.
- Identify and update current and new suppliers' information in SAP.
- Performed detailed audit and analysis of supplier compliance requirements with respect to ISO, Process Changes, Supplier Corrective and Preventive Actions, and other required departmental quality standards; including supplier surveillance.
- In a 6 months' timeframe, significantly improved supplier file compliance audit by 66% which ensures operational conformities and compliance with processes.
Senior Facilities Manager01/2012 to 12/2012Cushman & Wakefield IncRichardson , TX
- To" Asset, who hired, implemented and executed the development of new facilities accounts for custodial, grounds, operations & maintenance, energy and engineering solutions services across the U.S.
- Improved facilities management programs including but not limited to financial planning, computerized maintenance management software (CMMS), and optimization of long term P&L goals and objectives.
- Established key programs to inaugurate cost for facility set up; including labor & supply costs, inventory controls, cycle counting, and product allocations.
- Improved safety awareness of the facility through consistent onsite walk-thru covering 250,000 to 1,000,000 square feet.
- Responsible for staffing; determined applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
- Knowledge of HR Policy and procedure; full-cycle Staffing/Recruitment.
Senior Operations Manager05/1993 to 12/2011Aurora , CO
- Subject Matter Expert, Strategic and Operational Resource, and rewarded Operations Manager who actively supported, scheduled, and maximized the efficient movement and transportation of multiple concurrent high priority freight shipments via domestic and international aircraft and trucks.
- Successfully developed and enhanced the skills sets of 6 Managers and 140 hourly employees including Customer Service Agents, Couriers, and Tractor Drivers, as well as ran an annual operating budget of $2,000,000 - $3,000,000 dollars.
- Partnered with other key stakeholders to develop and implement immediate and long term operating plans and strategies in a timely and cost conscious manner.
- Subsequently pushed performance objectives and expectations throughout the individual employee and team structure.
- Successfully mitigated challenges resulting from plan deviations and drives the adoption of proper corrections and approved actions Improved multiple Standard Operating Procedures (SOP) and (MOP) which resulted in increased employee production and reduced cost Spearheaded Quality Audit Teams for Southern CA District which resulted in continuous successful passed audits and quality compliance improvement Dedicated to establishing and adopting evolving best practices, methodologies, and safety procedures in accordance with stated corporate and government requirements.
- Adept at leading the proper implementation and enforcement of FAA and OSHA safety standards, QAT, knowledge of Six-Sigma, and relevant ISO 9001methodologies.
- Consistently executed marketing plans and activities which generated product penetration and new business Planned and developed the logistics of freight transitioning from an internal to an external sort system Effectively trained and mentored QAT teams to resolve high priority projects in an optimal manner Improved diversity hiring by 25% in support of corporate diversity initiative.
- Partnered with diversity recruiters to build candidate pool at local colleges and high schools.
Education
Masters of Business Administration: General MgmtDowling CollegeCity, StateGeneral Mgmt
Bachelor of Arts: Management (HR)University of MemphisCity, StateManagement (HR)
Skills
AS400, Budgeting, budget, coach, compliance audit, CA, continuous improvement, Cost Reduction, Customer Service, cycle counting, documentation, Drivers, facilities management, financial planning, government, hiring, HR, Inspection, inventory, Inventory Management, ISO, ISO 9000, ISO 9001, Labor Relations, Logistics, marketing plans, MS Office Suite, network, Optimization, Order Management, Pick, processes, process improvement, Quality, Quality Assurance, Receiving, Recruitment, requirement, Risk Management, Safety, SAP, Scheduling, Shipping, Six-Sigma, SOP, Staffing, Strategic, Time Management, Employee Development, Transportation
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Resume Overview
School Attended
- Dowling College
- University of Memphis
JobTitles Held:
- Operations Manager
- Quality Administrator
- Senior Facilities Manager
- Senior Operations Manager
Degrees
- Masters of Business Administration : General Mgmt
Bachelor of Arts : Management (HR)
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