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Operations Manager Resume Example

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OPERATIONS MANAGER
Summary

Focused and diligent individual with several years in maintaining seamless business operations. Successful at the utmost care in client relations, training and developing team members to drive profitability. Smoothly administer budgets, and monitor procedures to maximize efficiency and balance objectives with operational requirements. Excited and motivated to help customers build successful financial futures.

Skills
  • Schedule management
  • Risk assessments
  • Financial administration
  • Customer retention
  • Recruiting and Hiring
  • Proficient in Word, PowerPoint, Excel, Outlook.
  • Goal setting
  • Policy/program development
  • Supervision and training
  • Profitability and revenue generation
  • Progress monitoring
  • Record keeping
  • Credit evaluations
  • Marketing
  • Progress evaluations
  • Confidentiality
  • Store opening and closing
  • Corrective actions
  • Sales strategies
  • File and data retrieval systems
  • Staff leadership and direction
  • Multi-line phone operations
  • Authorizations knowledge
  • Client relationship management
  • Risk analysis
Experience
Saints Memorial | Bakersfield, CAOperations Manager04/2014 - Current
  • Manage Operations
  • Successfully planned and led key projects which resulted in positive outcomes.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Conducted business analysis/consulting to address staffing and financial issues which led to positive outcomes.
  • Recruited and trained staff members.
  • Created and implemented new procedures and policies.
  • Recruited and trained a team of volunteers to deliver several hours of community service.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Accountemps (Kern Schools & Rabobank) | Bakersfield, Ca.Financial Processor06/2013 - 02/2015
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.
  • Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
  • Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
  • Evaluated small business and commercial loans for approval.
  • Obtained repeat business by building strong customer relations and delivering world-class customer service.
  • Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
  • Maintained up-to-date contact information for each case under review.
  • Examined accounting systems and records to determine appropriateness of methods and controls.
Wells Fargo Financial | Bakersfield, CASenior Credit Manager03/2009 - 05/2013
  • Conducted investigations and in-depth evaluations of customers for creditworthiness and potential risk factors.
  • Disseminated information regarding cash flow to appropriate stakeholders, enabling decisions for credit risk policy adjustments.
  • Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
  • Evaluated business practices and loan procedures to assess risk and develop mitigation plans to protect business operations and assets.
  • Presented key information to upper management and the executive team for loan recommendations.
  • Requested financial documents from customers.
  • Collected and organized all loan documents for underwriting.
  • Managed all reporting, documentation and recordkeeping requirements for department.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Kingdom Air Inc. | Bakersfield, CASales Manager05/2007 - 02/2009
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Planned and executed various projects .
  • Monitored company databases to keep track of all company inventory.
  • Raised customer satisfaction helping to build lasting relationships with customers.
  • Monitored sales performance and provided effective training to help each reach targets.
  • Penetrated new market areas by investigating competitor products, services and trends.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
Education and Training
University of Phoenix.Bachelor of Science in Business Management
Summit Bible CollegeMaster of Arts in Counseling
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Resume Overview

Companies Worked For:

  • Saints Memorial
  • Accountemps (Kern Schools & Rabobank)
  • Wells Fargo Financial
  • Kingdom Air Inc.

School Attended

  • University of Phoenix.
  • Summit Bible College

Job Titles Held:

  • Operations Manager
  • Financial Processor
  • Senior Credit Manager
  • Sales Manager

Degrees

  • Bachelor of Science in Business Management
    Master of Arts in Counseling

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