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Operations Manager Resume Example

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OPERATIONS MANAGER
Summary

Results-driven management professional with 14+ years of experience in accounting, administration, business development, finance, operations, production management, organizational development and team building within diverse industries. Highly adept in managing multiple assignments, building recruiting, selection and retention business strategies and meeting tight deadlines, planning, coordinating and executing successful production strategies in a fast-paced environment. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives. Strong understanding and knowledge of accounting and financial management principles. Noted for building positive rapport with co-workers, management, vendors and clients.

Skills
  • Financial and cash flow analyses
  • Generally Accepted Accounting Principles
  • Accounts Payable & Account Receivable
  • Management of Vendor & Customer Relations
  • Financial Statements & Preparation
  • Budget Management & Forecasting
  • Data Entry, Invoicing & Purchase Orders
  • General Ledger Entries & Audits
  • Month End Reconciliation & Analysis
  • Business Process Improvements
  • Microsoft Office & Quickbooks
  • Employee Grievance & Conflict Proceedings
  • Labor Law & Regulation Compliance
  • Federal & State Tax Compliance
  • Analytical & Critical Thinker
  • Employee Training & Development
  • Mediation & Problem Solving
  • Reporting & Documentation
  • Inventory Control
  • Sales Support
  • Relationship Building
  • Financial, Project & Account Management
  • Growth Strategies
  • Organizational Leadership
  • Project Accountability
  • Market Analysis
  • Cash Flow
  • Purchasing
  • Cost Controls
  • Strategic Planning
  • Scheduling
Experience
The Canyon Salon | Westlake Villlage, CAOperations Manager07/2013 - 03/2020
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Planned daily operational strategies, including delivery routing, team workflows, and promotional initiatives.
  • Reduced operating budget by developing anew inventory management process.
  • Assessed upcoming projects to forecast projected resource requirements.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders, and contract records.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Managed daily operations, including supervising 60 team members.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback, and coaching in deficient areas.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Developed and managed annual operating budgets.
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
  • Mitigated risk by ensuring regulatory compliance for representative licensing and contracting protocol.
  • Recruited, hired and trained crew members on customer relations and customer service.
  • Evaluated financial statements and monthly reports to monitor retail and service sales performance to devise solutions for improvement and cost reduction.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Limited inventory discrepancies by using the company's software.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Defined business requirements, data models, and transformation logic and report structures to enhance organizational efficiencies.
  • Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Oversaw financial management activities, including budget management, accounting, and payroll.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Managed day-to-day operations, including supervision and assignment delegation for 60 member team.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
  • Established organizational vision and developed strategies to achieve sales, profit and loss and customer service goals.
  • Reduced costly waste in manufacturing by identifying and eliminating overproduction.
  • Set and administered an annual operating budget, consistently maintaining controls and preventing overages.
  • Fostered strong relationships with representatives of suppliers and maintaining weekly communication.
Lake Arrowhead Resort And Spa | Lake Arrowhead, CACatering Sales Manager01/2008 - 06/2013
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Sought out and implemented methods to improve service and team performance and boost business sustainability.
  • Utilized knowledge of SEO and social media marketing to increase website traffic.
  • Maximized profit through contract negotiation with vendors and venues.
  • Liaised with clients and venue management to verify scheduling and logistics.
  • Created and implemented targeted marketing campaigns to increase sales.
  • Continuously met or exceeded corporate sales goals for annual and quarterly timelines.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
  • Promoted product and service benefits through facility tours and engaging presentations.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Drove revenue and profit margins through exceptional customer service, implementing protocols and investigating sales reports for speedy resolution.
  • Planned and developed strategies to increase sales and territory.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Developed creative sales and marketing strategies to assist sales team with reaching targets.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements.
  • Profiled, targeted and prospected territory within and beyond existing customer base.
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Retained existing customers and substantially grew customer base, product line and sales volume.
LeRoy's Board Shop | Lake Arrowhead, CARetail Store Manager06/2006 - 01/2008
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Oversaw disciplinary actions.
  • Managed daily operations including purchasing, inventory control, merchandising and product distribution.
  • Opened and closed store 6 times per week by balancing cash drawers, preparing daily deposits.
  • Counted and balanced registers.
  • Recognized for exceptional shift performance.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Managed 10 employees.
  • Increased profits 80% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
  • Used Point of Sale register system to complete transactions.
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Verified merchandise pricing to achieve revenue and profitability goals, reduce shrink and forecast sales.
  • Organized new stock for floor placement.
  • Grew revenue by improving sales and service strategies.
  • Monitored security issues and kept shrinkage low.
  • Prepared and submitted nightly bank deposits.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Created weekly schedules for employees.
  • Interviewed and hired team members which demonstrated dedication and added value to team.
  • Ensured register count and bank deposits contained proper amounts of currency.
Education and Training
Westlake High School | Westlake Village, CAHigh School Diploma06/1992
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Resume Overview

Companies Worked For:

  • The Canyon Salon
  • Lake Arrowhead Resort And Spa
  • LeRoy's Board Shop

School Attended

  • Westlake High School

Job Titles Held:

  • Operations Manager
  • Catering Sales Manager
  • Retail Store Manager

Degrees

  • High School Diploma

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