operations manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Dedicated and organized Operations Manager and effective leader with over 10 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Focused on bringing years of experience in day-to-day business operations management. Adept at liaising with key clients, accounts and external business stakeholders to build rapport and drive retention. Focused on promoting safety and productivity across multiple business lines. Advanced knowledge of applying trend analysis to create value for customers and profitability for company.
Skills
Contract review and recommendations
Staff training and development
Financial and cash flow analyses
Cost reduction and containment
Process improvement strategies
Systems implementation
Business process re-engineering
Policies and procedures implementation
Solutions development
Workforce training
Multi-unit operations management
Performance reporting
Performance management
Goal attainment
Consensus building techniques
Data evaluation
Maintenance planning
Conflict mediation
Procedure development
Communication improvements
Project management abilities
Client relationships
Sales presentations
Productivity improvement specialist
Product management
Data archiving
Delegation
Invoice processing
Business development understanding
Team Building/Leadership
Staff development
Customer relationship management
Dedicated
High-pressure environments
Business Strategy Development
Project management
Business Administration
Staff retention
Troubleshooting and problem solving
Health and safety compliance
Business and Operations Management
Document control
Cost reduction strategies
Quality assurance and control
Organizational Management
Workforce Management
Warehouse operations
Continuous improvements
Experience
Operations Manager, 03/2012 to Current Us Lbm Holdings – Boston, MA,
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Delivered positive customer experiences by implementing effective quality assurance practices.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Improved morale and management communication by creating employee recognition and rewards practices.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Oversaw financial management, budget management, accounting and payroll activities.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Built upon established practice standards to improve operational performance and reduce labor costs.
Enforced security policies and procedures to protect company assets from theft, loss or damage.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Established organizational vision and developed strategies to achieve sales and customer service goals.
Evaluated invoices and shipping paperwork for accuracy and compliance.
Examined quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
Replenished inventory to maintain par levels.
Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
Inspected production areas to identify and correct unsafe or unauthorized practices.
Conferred with subordinate managers each day to assess needs and optimize activities.
Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
Assisted in refining procedures, defining best practices and correcting reported audit issues.
Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
Aligned operational boundaries between processes and production demands.
Reduced costly waste in manufacturing by identifying and eliminating overproduction.
Contributed to development and evaluation of service level agreements that complied with established operational parameters.
Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
Devised business and technology strategies to create performance metrics, reporting and analysis systems in support of investigative operations.
Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
Floor Manger , 02/2006 to 02/2012 Clubcorp Club Operations, Inc. – Silver Lake, OH,
Determined necessary repossessions on qualified bankruptcy accounts.
Implemented appropriate controls to mitigate risks from bankruptcy actions.
Reviewed and updated process maps to maintain alignment with bankruptcy procedure requirements.
Trained team members in Fair Debt Collection Practices Act and Bankruptcy Code for optimal compliance.
Liaised between bank and outside parties such as agencies, attorneys and trustees to handle bankruptcy matters.
Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Enhanced financial performance metrics by networking to create successful and sustainable relationships.
Articulated growth objectives and operating plans.
Set and reinforced consistent and compliant control and operational policies for accounts tracking, reconciliation and reporting.
Managed contract administration, maintained files, validated codes and monitored reporting.
Evaluated historical, current and forecast data to determine opportunities for development and enhancement.
Restaurant Manager, 03/2000 to 01/2006 Primo Brothers Italian Restaurant – City, STATE,
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Scheduled and directed staff in daily work assignments to maximize productivity.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Updated computer systems with new pricing and daily food specials.
Collaborated with chef to analyze and approve food and beverage selections.
Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
Performed opening and closing procedures each day.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Resolved problems or concerns to satisfaction of involved parties.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
Obtained highest rating from county health department year over year.
Education and Training
High School Diploma: , Expected in 05/2003 to Lake Highlands High School - Dallas, TX GPA:
: , Expected in to Richland College - Dallas, TX GPA:
Business Management & Hospitality Courses
Certifications
- Odor Certified
- Water Restoration Certified
- Fire & Smoke Certified
- Cataloging & Contents Cleaning
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