operations manager resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Goal-driven Operations Manager bringing 10+ years of experience and demonstrated record of accomplishment in IT Operations, Payroll, and HR. Proficient in operational enhancements, quality improvements and team leadership. Cross-functional collaborator well-versed in developing successful teams and motivating employees to meet individual and team objectives.
Skills
Leadership training
Operations oversight
Financial controls implementation
Performance improvements
Policy/program development
Cost analysis and savings
Recruiting and hiring
Cross-functional team management
Purchasing and planning
Experience
Operations Manager, 10/2018 - Current Us Lbm Holdings – Carson City, NV,
Directed day-to-day operations focused on attainment of key business metrics and continuous improvement initiatives.
Developed and led campus-wide PPE & testing procurement and distribution operations.
Manages and approves spending.
Managed contract life-cycles, renegotiation, and vendors.
Developed effective budget models and budgetary procedures for the division; prepared and allocated multi-million operating and capital annual budgets and forecasts based on goals, current expenses and past performance.
Led Budget Accountability and Business Improvement Team; identified areas in which the division can improve operations.
Developed and leads division's centralized purchasing processes; manages purchasing and accounts payable support; led self-audits and licensing reviews.
Managed the research, compilation, maintenance, and review of annual reports for the ITS division.
Ensures compliance with best business practices throughout organization.
Led executive searches.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business and educational goals.
Implemented policies and standard operating procedures and managed logistics.
Improved morale and management communication by creating employee recognition and rewards practices.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Oversaw financial management activities, including budget management and accounts payable.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Examined problem-solving concepts to optimize organizational operations and facilitate decision-making.
Led and fostered culture of continuous improvement, employee engagement and open communications.
Assessed resources, skill sets and tools necessary to accomplish team goals by continuously identifying process improvements and educational and training opportunities.
Served on various committees and task forces designed to work on administrative, policy and procedural matters.
Partnered with managers and executives to drive and track non-technical and technical internal projects from inception through completion.
Administrative Assistant, 09/2017 - 10/2018 Integrated Electrical Services, Inc. – Lithia Springs, GA,
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Maintained inventory in supply closet to prevent shortages.
Directed customer communication to appropriate department personnel.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
District HR Representative, 10/2010 - 08/2017 Albertsons Company Inc. – Rye Brook, NY,
Planned and conducted new employee onboarding.
Supported employees with benefits enrollments by guiding process and answering questions. Processed weekly payroll for over 250 employees.
Updated database with payroll and employee information.
Assessed and filtered resumes from potential job candidates to identify qualified individuals.
Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees.
Guided department managers on hiring practices, salary ranges and position request forms.
Starbucks Manager, 04/2007 - 12/2010 King Soopers – City, STATE,
Trained and guided team members to maintain high productivity and performance metrics.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Education and Training
MBA: Business Administration/Global Management, Expected in 03/2010 - University of Phoenix - Springs, Colorado GPA: Status -
Bachelor of Science: Business Administration, Expected in 01/2010 - University of Phoenix - Colorado Springs, CO GPA: Status -
Accomplishments
Reduced operational expenses by streamlining operations and identifying savings in services.
Eliminated duplicate charges by consolidating billing and training others on existing services.
Promoted to Operations Manager within 1 year.
Chair of Budget Accountability and Business Improvement Team, member of Visions Leadership Team (focus on vision and strategic thinking and planning).
Certifications
2008-01
Certificate of Proficiency in the Czech Language,
Additional Information
IT Operations
Leadership
Budgeting & Forecasting
Reporting & Data review
Procurement
Contract Management
Payroll
Hiring and training
Vendor relations
Accounts Receivable
Microsoft Office Suite
Performance Management
Event Coordination
Interviewing
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