operations manager resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Personable and dedicated Customer Service Representative with extensive experience in the Retail and Distribution industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Cost reduction and containment
  • Systems implementation
  • Mergers and acquisitions knowledge
  • Policies and procedures implementation
  • Inbound and outbound calling
  • Courteous demeanor
  • Quality control
  • Shipping and receiving understanding
  • Conflict mediation
  • Adaptive team player
  • Call center experience
  • High-energy attitude
  • Retail sales customer service
  • Customer relations
09/2004 to 04/2008 Operations Manager Us Lbm Holdings | Cape May Court House, NJ,
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Facilitated timely and comprehensive audit preparations or inspections; conducted root cause analysis, observing and ensuring adherence with Corrective and Preventive Actions (CAPA) system procedures.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
10/1998 to 11/2001 Customer Service Manager Filtration Group | North Atlanta, GA,
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
to Customer Service Representative Gate Gourmet | Flushing, NY,
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Worked with managers to develop service improvement initiatives.
  • Set up and activated customer accounts.
to Store Manager Zumiez Inc. | Lynnwood, WA,
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Processed shipments and maintained stock shelf organization.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Hired, trained and managed team of 10 associates, including evaluating performance and enforcing disciplinary actions.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Counted cash drawers and made bank deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Prioritized sanitation, safety and health standards in work areas.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
Education and Training
Expected in to to | Business Administration Northwestern Business College, Naperville, IL, GPA:
Expected in 06/1995 to to High School Diploma | William Howard Taft High School, Chicago, IL, GPA:

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Resume Overview

School Attended

  • Northwestern Business College
  • William Howard Taft High School

Job Titles Held:

  • Operations Manager
  • Customer Service Manager
  • Customer Service Representative
  • Store Manager


  • Some College (No Degree)
  • High School Diploma

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