Operations Manager resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Administrative professional with 10 + years of experience, successfully providing support to management for a stable and efficient work process. Highly skilled at strategic planning, oral and written communications, team management and customer service.

03/2019 to Current
Personal Assistant Surprise.Com San Mateo, CA,
  • Organize personal and professional calendars, providing reminders of upcoming meetings and events.
  • Handle incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Screen telephone calls and inquiries and directed as appropriate.
02/2017 to Current
Assistant Daycare Provider Waste Industries Frostburg, MD,

Assist in supervising up to 6 children in the daycare and outdoor play area activities;
Practice positive reinforcement to students when following instruction;
Help keep order in the classroom and resolve any issues between children;
Follow and create lesson plans; prepare meals and snacks;
Maintain a clean, safe, and orderly classroom environment.

06/2014 to Current
Co-Founder/Social Media Manager Belfor Bristol, TN,

Manage social media marketing campaigns, reach out to Influencers and develop relevant content topics to reach target customers;

Create and manage all published content, including images, video and written;

Responsible for proofing and approval of all printed apparel orders before screen printing;

Relationship management- respond and interact with customers and community;

Respond to and manage customer’s satisfaction and experience;

Liaison for collaborations between non-profit organizations;

Supervised and mentored sales representatives;

09/2018 to 03/2019
Operations Manager Chevron Phillips Chemical Company Llc The Woodlands, TX,

Work closely with the Director of Operations to create strategies to improve productivity and efficiency

Monitoring existing processes and analyzing their effectiveness

Managing quality assurance programs, supervising, and creating strategies to improve productivity and efficiency.

Provide administrative assistance

11/2018 to 01/2019
Coordinator of Events, School of Social Work Brown And Riding Portland, OR,

Temporary assignment 

Coordinated details of large scale events

Found and reserved venues for workshops

Researched relevant topics and potential speakers

Worked with internal and external teams

11/2006 to 08/2007
Compliance Administrative Assistant Nomura Securities International, Inc City, STATE,

Reconciled trades and provided research reports in response to Blue Sheet Requests from the Regulatory firms;

Analyzed statements and confirmations for Nomura’s employee trading;

Handled confidential information with the highest degree of professionalism; Supported the Chief Compliance Officer, Managing Director and Compliance department;

Handled paperwork for employee termination and correspondence between the firm and banks;

15A-6 registration of overseas employees;

Maintained executive calendar, scheduled meetings, prepared agendas and composed letters and memos;

Managed in-office temporary employees;

Managed itineraries, coordinated travel arrangements, created and processed travel/expense reports and invoices;

Updated and maintained the Compliance Policy Manual;

Communicated with colleagues, clients and partners to align and achieve objectives.

10/2005 to 10/2006
Medical Administrative Assistant Dr. Alan B. Kadet, MD City, STATE,

Provided administrative assistance to the office staff, including the Doctor, Nurse, Office Manager and Billing Department, and other administrative support to ensure satisfaction to both staff and patients; 

Inputted and generated patient referrals, electronic prescriptions and handled electronic billing reports and insurance lists; 

Maintained schedule, handled multiple phone lines and ordered office supplies; 

Composed correspondence, letters and memos; 

Maintained patient confidentiality at all times.

06/2004 to 01/2005
Compliance Assistant Dreyfus Service Corporation City, STATE,

Monitored employee financial transactions within the Employee Trade Surveillance Unit;

Approved/Disapproved a projected employee trade;

Assisted the Chief Compliance Officer with compliance-related issues.

11/1999 to 06/2004
Sr. Administrative Assistant, National Sales Dreyfus Service Corporation City, STATE,

Performed administrative and general office duties (complex calendar maintenance, coordinated conference calls, processed expense reports, managed travel arrangements, set appointments, coordinated meetings, handled telephone calls, established and maintained files);

Assisted with the development and design of the internal WebPages using HTML; 

Maintained WebPages for the Retail National Website, a weekly intranet tool designed to communicate campaign updates, sales tips and other information to stimulate sales and motivate the sales force;

Tracked effectiveness of various marketing efforts;

Participated in the development and implementation of marketing promotions; 

Provided executive assistance to the President and Director of Sales as follows: researched, compiled and delivered the daily yields spreadsheet-a widely used resource for the Financial Advisors, prepared PowerPoint presentations, composed and proofread correspondence to executive management and clients, maintained a strong and consistent communication with Marketing, Legal, IT Departments and Sales Representatives;

Monitored and tracked sales campaigns; 

Delivered presentations at Annual Due Diligence meetings; 

Generated quarterly newsletter (Dreyfus Digest), published new information, success stories and articles pertinent to the new information, success stories and articles relevant to the issue and delivery of the finished product; 

Participated in budgetary planning processes.

09/2013 to 06/2017
Council Delegate-Searingtown School Board Member - Parent Teacher Student Organization City, STATE,

Assisted Co-Presidents, Attended district meetings
Chairperson-Searingtown Benefit Dinner-2016 and 2017
Responsible for coordinating the largest fundraising event of the year, Designed a dynamic experience for all attendees, Cultivated relationships with guests , Secured corporate sponsors, Solicited businesses for donations and journal ads, Promoted event through networking and social media, designed invitation, Created and maintained spreadsheets, handled and collected money, Assembled all baskets to be included in raffle, Venue set up

Education and Training
Expected in 1998
Bachelor of Arts: Criminal Justice
Florida Atlantic University - Boca Raton, FL
Expected in 2018
: NSC First Aid, CPR & AED Course
Omni Training - , New York
Expected in 2019
NYSED - Westbury, New York

Certified Teaching Assistant

Volunteer Experience

THE LEXIEBEAN FOUNDATION — Plainview, NY - Volunteer, 2010 – Current

Mission: to help ease the financial and emotional burdens that childhood cancer places upon a family, while providing comfort to children as they cope with the extended hospital stays often associated with their illness.

Solicit businesses for donations and merchandise; 

Coordinate and ensure successful fundraising events, including a gala of over 500 people; 

Managed the non-profit’s social media and blogging platforms.

SPECTRUM DESIGNS FOUNDATION- Port Washington, NY - 2015-2017

Mission: to provide gainful employment for people on the autism spectrum

Coordinated and ensured successful fundraising events (invitation creation, social media and promotion of events)

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Resume Overview

School Attended

  • Florida Atlantic University
  • Omni Training

Job Titles Held:

  • Personal Assistant
  • Assistant Daycare Provider
  • Co-Founder/Social Media Manager
  • Operations Manager
  • Coordinator of Events, School of Social Work
  • Compliance Administrative Assistant
  • Medical Administrative Assistant
  • Compliance Assistant
  • Sr. Administrative Assistant, National Sales
  • Council Delegate-Searingtown School


  • Bachelor of Arts
  • Certification

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