operations manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Over 21 years' experience as an Operations Manager in the transportation industry, with emphasis on improving efficiency, productivity and organizational consistency. My understanding to known resourcefulness in financial management and consolidation of functions, resulting in significant cost savings. A highly organized manager and coach; able to quickly assess needs and provide tools to resolve difficulties, enhance learning, and improve performance. Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Demonstrated ability to build professional rapport, effectively
Lead a team and positively influence diverse groups. Ability to
Motivate a team to perform at the highest level by inspiring a
Shared vision and empowering them to act
Proficient computer skills, including use of
Microsoft Word and
Excel
Financial Statement Review
Microsoft Windows
Financial Forecasting
Administrative Management
Business Management Principles
Business Leadership
Team Leadership
Supply Chain Management
Work History
Operations Manager, 10/2019 - 02/2022 Ugi – Plymouth Meeting, PA,
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Devised processes to boost long-term business success and increase profit levels.
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Reviewed shift reports to understand current numbers and trends.
Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Partnered with vendors and suppliers to effectively manage and budget.
Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Advanced productivity KPIs by leading trainings on procedures and safety practices.
Investigated and resolved departmental non-conformances.
Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
Helped build and review master service agreements for work eligibility.
Spearheaded department training for appraisals of new components.
Trained new employees on proper protocols and customer service standards.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Eased team transitions and new employee orientation through effective training and development.
Directed strategic workforce planning, performance management, and benefits administration.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Senior Manager, 09/2007 - 09/2019 Amc Entertainment Inc. – Rancho Cucamonga, CA,
Responsible in helping to maintain quality and safety, and hiring and training of Contractors
Staff includes 17 employees, 12 managers, 48 part-time employees four contractors (business Partners) 68 drivers
Annual budget of 4.5 million dollars
Hiring, terminations, coaching, skills development, recognition and rewards, performance management and staff productivity
Plans, organizes, staffs, directs and controls the day-to-day operations of the department; develops and implements policies and programs as necessary
Develops and manages the department budget; ensures compliance and addresses variances and other budget concerns
Ensures that the station adheres to all aspects of the contract and holds all Independent Service Providers (ISP) accountable to the operating agreement
Manages the execution of performance standards, goals, and reports results as appropriate
Implements corporate initiative roll outs, recommends improvement strategies, and monitors implementation within the station
Verifies that the facility complies with business controls and oversees the development of action plans to address deficiencies found during business control self-audit
Promotes a safe work environment through overseeing safety committees, training, and verifying all safety concerns are addressed
Performs all other station activities in the absence of the station manager
Applies Quality Driven Management principles to promote continuous improvement
Evaluated hiring, firing and promotions requests.
Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Operations Supervisor, 11/2001 - 08/2007 Qtc Management, Inc. – San Antonio, TX,
Maintains quality service by establishing and enforcing
organization standards
Conducted presort meetings to communicate values, strategies
and objectives; assigns accountabilities; plans, monitors and
appraises job results; develops a climate for offering
Education
DBA: Organizational Leadership, Expected in - Walden University - , GPA: Status -
MBA: , Expected in - University of Phoenix - , GPA: Status -
Bachelor of Science: Business Management, Expected in - University of Phoenix - , GPA: Status -
Additional Information
AWARDS
, Five Star (FedEx highest award), 180 award, Bravo Zulus, Safety
Culture award (2008, 2010, 2013, 2017, 2018), Senior Manager
of the year (2016, 2018), Sort Manger of the year (2009, 2012,
2014), QDM award.
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