operations manager resume example with 9+ years of experience
(555) 432-1000 - - resumesample@example.com - : - -
Accomplished operations manager skilled in achieving operational efficiency and increasing revenue in the financial services, health care and manufacturing industries. Business process improvement, data analysis and IT asset management expert.
Requirements gathering Scope and project definition Talented public speaker Advanced problem solving abilities Critical thinking Decisive | Cost-benefit analysis Forecasting and planning Business systems analysis Business process improvement Technology architecture analysis Project management |
Saved 25% in supply costs by renegotiating vendor contracts.
Boosted company sales by 11% by introducing 4 new products into the market in less than 18 months.
Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
Designed and coordinated implementation of a new cloud based system infrastructure allowing for 20% less data entry and worldwide mobility for the executive team
- Responsible for process and business development of an established but nonperforming manufacturer.
- Developed and maintained customer and vendor relations on an executive level
- Established and maintained sourcing and procurement processes
- Oversaw UL certification compliance and managed quarterly audits
- Audited and sanitized customer and vendor data in accounting and customer management software
- Developed and expanded e-commerce platform
- Developed and successfully launched 4 new products
- Created scheduled and ad-hoc reporting of financial and sales records to executive
- Audited and updated instruction and technical product documents
- Managed Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
- Identified process boundaries and determined opportunities to automate processes and functions.
- escalated customer and technical issues from all resale channels
- Identified "bottlenecks" and implemented new and improved processes and policies.
- Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.Coordinated and managed Elance and Upworks contractors for various IT projects.
- A contract position to provide administrative and analytical support to the department through year end audits and the launch of the Coordinated Care initiative
- Identified and drove creative solutions for problems.
- Coordinated schedules of 4 department executives
- Processed invoices for payment, expense tracking,
- Coordinated research efforts with finance team to reconcile ledger
- Arranged travel for multiple directors and executives
- Compiled patient data and prepared reports for Medical Directors
- Coordinated internal and external events
- Reviewed and verified contract records
- Provided administrative support for executive board and Coordinated Care team.
- Responsible for process development and support while transitioning from a small to medium sized manufacturer
- Engineered sales process allowing for expansion of sales team to include remote personnel
- Transitioned customer management system to cloud based infrastructure
- Edited existing instruction documents and created web based self help portal resulting in 40% decrease in technical support calls
- Assessed the need for new or enhanced systems and applications.
- Coordinated the launch and recurrence of monthly on site educational seminar resulting in 12% increase in gross sales
- Managed customer relations and product technical support
- Represented the company at industry meetings.
- Contributed to the strategy and business model for the product line.
- Planned and managed event logistics.
- Managed procurement and vendor relations
- Trained and supported users during new system implementations and upgrades.
- Ensured exceptional client service and quality product offerings.
- Responsible for ensuring policy and process adherence by direct reports while coaching high level skills to promote best practices and customer satisfaction
- Provided real time support to team of fifteen customer care representatives assisting customers with a variety of concerns relating to their wireless service
- Performed advanced billing and technical research for customers' wireless accounts
- Maintained documentation logs and records for each individual representative
- Audited all monetary adjustments issued by representatives for policy compliance and accuracy
- Provided coaching and feedback to each representative specific to their individual development on a weekly basis
- Assisted learning and development department with new hire training as it related to use of available systems
- Designed and implemented continuing education courses for existing representatives.
Northwest Nazarene University - Nampa, ID
Continuing education in Business
Coursework includes Economics
University of Alaska - Anchorage, AK
Emergency Medical Technician Certification
Emergency Trauma Technician Certification
Customer Satisfaction, Expense Control, Internal Auditing, Multi-Task Management, Product Development, Project Management, Reporting, Account Management, Accounts Payable/Receivable, Budgeting, Business Development, Client Relations, Computer Proficient, Creative Problem Solving, CRM Systems, Customer Needs Assessment
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- Northwest Nazarene University
- University of Alaska
Job Titles Held:
- Operations Manager
- Secretary 3
- Assistant to the Director of Marketing
- Senior Representative CSR-3
Degrees
- Associate of Science
- Associate of Science
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy