Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Highly organized and detail-oriented Facility Manager bringing more than 5 years of experience in providing leadership to vendors and maintenance teams. Offering a proven aptitude for proactive issue resolution and enforcement of safe practices among personnel. Excellent reputation for critical thinking, improving customer satisfaction, and driving overall operational improvements with cost saving results.

Versatile and innovative Construction Superintendent with 26 years of comprehensive experience leading teams of up to 35 contractors and subcontractors. Outstanding blueprint and design interpretation and comprehension abilities with excellent communication, budgeting and project management talents. Extensive knowledge of all construction sub-trades, construction materials, and supplies.

  • Staff Management & Supervision
  • Project Lead & Data Collection
  • Contract Negotiation
  • Building Operations & Maintenance
  • Tenant and Eviction Laws
  • Business Development & Cost Reduction Strategies
  • Project Budgeting & Financial Reporting
  • City and County Regulations
  • Performance Evaluations & Improvement Measures
  • Inspection Readiness
  • Team Leadership & Collaboration
  • Employee Scheduling
  • Multi-Family Property Management
  • Equipment Maintenance
  • Risk Analysis and Management
Work History
07/2019 to Current Operations Manager Williams-Sonoma, Inc. | Las Vegas, NV,
  • Developed and implemented daily operations plans such as routes, employee assignments and promotional strategies.
  • Supervised team member performance to meet client deadlines and requirements.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Instructed team members in grounds keeping practices, including lawn cultivation, pruning and grounds design.
  • Strengthened performance to enhance tactical and strategic company plans and maximize profit.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Evaluated projects to maintain tight cost controls and maximize business operational efficiency.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas and equipment regularly.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
  • Boosted team performance with enhanced employee evaluation processes.
06/2014 to 07/2019 Regional Facilities Manager Doordash | Urbandale, IA,
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Promoted positive company and owner relationships through proactive attention to concerns.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Prepared specifications, solicited bids and approved subcontractors for building and maintenance services.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Administered property-related budgets, reviewed invoices and tracked costs.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Decreased operating costs by implementing cost control procedures.
03/2010 to 05/2014 Project Manager Offerpad | Saint Louis, MO,
  • Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.
  • Delivered projects to pre-determined budget, maintaining time parameters and quality standards.
  • Closely collaborated with project members to identify and quickly address problems.
  • Finalized project financial records while collaborating with financial controllers and Chief Executives.
  • Managed staff scheduling for greater than 18 jobs and coordinated construction planning and material planning.
  • Orchestrated projects within strict time frames and budget constraints by employing critical thinking to solve complex problems and working closely with senior leaders.
  • Managed all phases of $9.5 million project from procurement to commission.
  • Made appropriate changes and modifications to project plans to meet organizational needs.
  • Managed construction project coordination, including material resources and staff scheduling to ensure timely project completion.
  • Successfully collaborated with engineers to verify design changes.
  • Developed and initiated projects, including managing costs, schedule and performance to ensure timely completion.
  • Worked with senior leadership to ensure complex projects were completed on time and under-budget.
Expected in License | Insurance And Risk Management Hondros College of Business, Westerville, OH GPA:
Expected in High School Diploma | Hudson High School, Hudson, OH GPA:

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School Attended

  • Hondros College of Business
  • Hudson High School

Job Titles Held:

  • Operations Manager
  • Regional Facilities Manager
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  • High School Diploma

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