Dedicated professional with over ten years' experience in Customer Service/Administration and Marketing. Consistently making customer satisfaction a priority, an outside of the box thinker who implements new strategies to increase company revenue. Proven ability to lead, develop and motivate the staff toward company goals. I have the tenacity to multitask, resulting in a productive environment. Proficient in all Microsoft Office Applications
Proficient in all Microsoft Office Applications
Bell GUI (Local Resale Tracking System); TBS (Client Order Tracking System)
Saville (Customer Billing System); SOA (Tracking System)
Quick Books; Citrix/Consolman Production (Account database), TDD (Communications for the Hearing Impaired)
AS400, CNE/CNI, Orsoars, Impact
AutoCAD (Computer Aide Design)
Awarded by management with numerous commendations for personal achievement and contributions to the team.
Operations ManagerApr 2010 to Current Parish Blu － Woodbridge, Virginia
Prepare and review operational reports and schedules to ensure accuracy and efficiency.
Responsible for payroll for 15-20 employees.
Set promotional goals and sale strategies to increase revenue.
Acquire, distribute and store supplies.
Analyze internal processes and implement procedural changes to protect company's reputation.
Plan, administer and control budgets for contracts, equipment and supplies.
Monitor the facility to ensure that it remains safe, secure, and well-maintained.
Hire and terminate clerical and administrative personnel.
Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
Oversee construction and renovation projects to improve efficiency.
Ensure that facilities meet environmental, health, and security standards, and comply with government regulations.
Patient Registrar/ Front Desk ReceptionistJun 2006 to Mar 2010 Potomac Hospital － Woodbridge, Virginia
Accountable for the efficient operation of the front desk and reception area.
Provide a variety of clerical support to other Registrars and Potomac Hospital Staff.
Registers patients for inpatient and outpatient services, via AS400 ensuring that complete and accurate information is obtained.
Verifying and explaining authorizations, referrals to and for patients.
Maintaining admissions and outpatient logs.
Perform multiple activities simultaneously.
Maintain discretion with confidential data that may impact patient care or privacy (HIPPA).
Explain Patient Financial Services process with self pay patients when needed.
Make appropriate CNE/CNI entries.
Request and collect patient specific co-payments, deposits, deductibles, and self-pay payments.
Prepares electronic receipts.
Patient Accounts Representative/Financial CounselorFeb 2005 to Jun 2006 Potomac Hospital － Woodbridge, Virginia
Process Medicaid claims.
Interview patients for the Indigent Program.
Train new hires.
Write-off bad debt from the Accounts Receivable File.
Assist Labor & Delivery patients with completing emergency Medicaid Applications and process Financial Assistance Applications.
Process payment settlements.
Assist patients with billing discrepancies.
Annotate corrections and update AS400 system.
Mail patient statements.
Order supplies for the department.
Explain insurance plan to patients upon discharge from the hospital.
CashierJun 2004 to Feb 2005 Potomac Hospital － Woodbridge, Virginia
Registered inpatients and outpatients by obtaining pertinent demographic and insurance information.
Collected patient specific co-payments, deposits, and deductibles.
Maintained the hospital census via the AS/400 registration system.
Corrected patient accounts with proper information for Utilization Management.
Made follow-up information on patients into the CNE/CNI system.
Verified proper insurance information was entered into Registration System.
Completed Medicare Secondary Payor questionnaire.
Completed Advanced Beneficiary Notice when applicable for Medicare patients.
Monitored physician Medical Record Suspension List so that suspended physicians could not perform surgeries or admit patients.
Ensured EM codes were converted to ER codes.
Utilized WellSoft patient tracking system.
Reconciled cash drawer and closed out credit card machine daily.
Northern Virginia Community College － Woodbridge, VA
Diploma1992Garfield Senior High School － Woodbridge, VA