Operations Manager resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Dedicated professional with over ten years' experience in Customer Service/Administration and Marketing. Consistently making customer satisfaction a priority, an outside of the box thinker who implements new strategies to increase company revenue. Proven ability to lead, develop and motivate the staff toward company goals. I have the tenacity to multitask, resulting in a productive environment. Proficient in all Microsoft Office Applications
  • Proficient in all Microsoft Office Applications
  • Bell GUI (Local Resale Tracking System); TBS (Client Order Tracking System)
  • Saville (Customer Billing System); SOA (Tracking System)
  • Quick Books; Citrix/Consolman Production (Account database), TDD (Communications for the Hearing Impaired)
  • AS400, CNE/CNI, Orsoars, Impact
  • AutoCAD (Computer Aide Design)
Awarded by management with numerous commendations for personal achievement and contributions to the team.
Operations Manager, 03/2010 to Current
Williams-Sonoma, Inc.Salem, NH,
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
  • Responsible for payroll for 15-20 employees.
  • Set promotional goals and sale strategies to increase revenue.
  • Acquire, distribute and store supplies.
  • Analyze internal processes and implement procedural changes to protect company's reputation.
  • Plan, administer and control budgets for contracts, equipment and supplies.
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained.
  • Hire and terminate clerical and administrative personnel.
  • Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
  • Oversee construction and renovation projects to improve efficiency.
  • Ensure that facilities meet environmental, health, and security standards, and comply with government regulations.
Patient Registrar/ Front Desk Receptionist, 06/2006 to 03/2010
Wegmans Food MarketsLong Green, MD,
  • Accountable for the efficient operation of the front desk and reception area.
  • Provide a variety of clerical support to other Registrars and Potomac Hospital Staff.
  • Registers patients for inpatient and outpatient services, via AS400 ensuring that complete and accurate information is obtained.
  • Verifying and explaining authorizations, referrals to and for patients.
  • Maintaining admissions and outpatient logs.
  • Perform multiple activities simultaneously.
  • Maintain discretion with confidential data that may impact patient care or privacy (HIPPA).
  • Explain Patient Financial Services process with self pay patients when needed.
  • Make appropriate CNE/CNI entries.
  • Request and collect patient specific co-payments, deposits, deductibles, and self-pay payments.
  • Prepares electronic receipts.
Patient Accounts Representative/Financial Counselor, 02/2005 to 06/2006
Potomac HospitalCity, STATE,
  • Process Medicaid claims.
  • Interview patients for the Indigent Program.
  • Process bankruptcies.
  • Train new hires.
  • Write-off bad debt from the Accounts Receivable File.
  • Assist Labor & Delivery patients with completing emergency Medicaid Applications and process Financial Assistance Applications.
  • Process payment settlements.
  • Assist patients with billing discrepancies.
  • Annotate corrections and update AS400 system.
  • Mail patient statements.
  • Order supplies for the department.
  • Explain insurance plan to patients upon discharge from the hospital.
Cashier, 06/2004 to 02/2005
Potomac HospitalCity, STATE,
  • Registered inpatients and outpatients by obtaining pertinent demographic and insurance information.
  • Collected patient specific co-payments, deposits, and deductibles.
  • Maintained the hospital census via the AS/400 registration system.
  • Corrected patient accounts with proper information for Utilization Management.
  • Made follow-up information on patients into the CNE/CNI system.
  • Verified proper insurance information was entered into Registration System.
  • Completed Medicare Secondary Payor questionnaire.
  • Completed Advanced Beneficiary Notice when applicable for Medicare patients.
  • Monitored physician Medical Record Suspension List so that suspended physicians could not perform surgeries or admit patients.
  • Ensured EM codes were converted to ER codes.
  • Utilized WellSoft patient tracking system.
  • Reconciled cash drawer and closed out credit card machine daily.
: , Expected in
Northern Virginia Community College - Woodbridge, VA
Diploma: , Expected in 1992
Garfield Senior High School - Woodbridge, VA
Accounts Receivable, administrative, AS/400, AS400, AutoCAD, billing, Billing System, budgets, CNE, Citrix, clerical, contracts, credit, Client, database, Delivery, Financial, government regulations, GUI, insurance, machinery, mechanical, all Microsoft, Mail, Office Applications, Assist patients, patient care, payroll, personnel, processes, Quick Books, reception, renovation, settlements

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Northern Virginia Community College
  • Garfield Senior High School

Job Titles Held:

  • Operations Manager
  • Patient Registrar/ Front Desk Receptionist
  • Patient Accounts Representative/Financial Counselor
  • Cashier


  • Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: