Operations Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Detail-oriented and self-motivated Sales and Operations Executive with a wide range of expertise in business development, strategic planning, and implementing process improvements. Skilled in financial re-structuring, reporting, and quantitative and qualitative research to evaluate progress and inform critical decisions on needed changes. Cost-conscious professional dedicated to reducing expenses through feasible budgeting. Proven leader passionate about leading talent development. Advanced Operations Manager offering over 10 years of experience quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.

  • Work flow planning
  • Supply Chain Management
  • Management information systems
  • Budgeting and forecasting
  • SAP Expertise
  • Cost Reduction Strategies
  • Team Leadership
  • Complex problems analysis
  • Logistics Management
  • Multitasking abilities
  • English, Arabic, and Spanish.
Work History
Operations Manager, 03/2016 to Current
Willscot Corporation Kissimmee, FL,
  • Pick, pack, and ship orders entering from multiple marketplaces. (2016 to present)
  • Prepare shipments for Amazon Fulfillment centers (FBA), labeled products, stacked boxes on pallets, loaded onto Amazon trailers. (2016 to present)
  • Conceptualize, develop, and implement effective growth strategies, and marketing initiatives to maximize company visibility, resulting in its growth into a multi-million-dollar e-commerce company. (2016 to present)
  • Mobilize a team of over 10 highly qualified staff and offer training needed to equip them with expertise to support rapid revenue growth. (2016 to 2018)
  • Streamlined efficiency to cut order turnaround time, resulting in labor cost decrease, from 10 employees to 3 employees. (2018 to present)
  • Closely monitor finances and spending patterns, generate profit and loss statements. (2016 to present)
  • Implemented Enterprise Resource Planning (ERP) system with SAP for e-commerce. (2021)
Store Manager/Cashier Team Lead, 01/2013 to 03/2016
Metropolitan Council On Jewish Poverty New York, NY,
  • Preformed daily opening and closing procedures without supervision.
  • Took on multiple supervisory responsibilities such as developing schedules and resolving operational issues.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Improved sales process and tracking with implementation of new point of sale (POS) system.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Completed highly accurate, high-volume (100K+) money counts via both manual and machine-driven approach.
Warehouse Worker, 02/2010 to 01/2014
Conn's Homeplus Katy, TX,
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Alternated goods in inventory by observing the first-in/first-out approach to keep shelves organized and properly stocked.
  • Used forklifts and pallet jacks to relocate products.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Prepared orders for shipment by systematically picking, packing, and labeling merchandise.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight, wrapped pallets in shrink wrap prior to loading.
  • Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting, and power washing.
  • Drove vehicles to deliver products and picked up rejected or defective materials for return.
  • Moved furniture and boxes using utility dolly and truck ramp.
Retail Sales Representative, 01/2008 to 01/2011
  • Served as the driving force behind optimized customer satisfaction through positive interaction, effective problem-solving, and exceptional account management.
  • Handheld 50+ customer calls daily, using advanced VOIP phone systems.
  • Operated with efficiency when answering phones, sending faxes, and completing other administrative functions.
  • Upsold products and utilized a value-based approach when connecting clients with items.
  • Maximized customer experiences by offering discounts, explaining promotions, and conducting timely checkouts.
  • Exemplified knowledge in company offerings such as subscriptions, upcoming sales events, and various deals.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Answered customers' questions regarding products, prices, and availability.
Bachelor of Science: Finance, Expected in 10/2016
University of Phoenix - Online/Remote,
Associate of Science: Business Management, Expected in 2014
Fullerton College - Fullerton, CA
  • Certified forklift driver

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Resume Overview

School Attended
  • University of Phoenix
  • Fullerton College
Job Titles Held:
  • Operations Manager
  • Store Manager/Cashier Team Lead
  • Warehouse Worker
  • Retail Sales Representative
  • Bachelor of Science
  • Associate of Science

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