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Summary
High-performing Administrative Supervisor with over 10 years of experience delivering successful improvements for scheduling business operations, team development and customer service. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Skills
High-pressure environments
Staff development
Dedicated
Case management
Business Administration
Document control
Experience
10/2017 to CurrentOperations ManagerWaste Pro Usa, Inc. | West Palm Beach, FL,
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
Improved morale and management communication by creating employee recognition and rewards practices.
Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
Implemented process improvements based on identification of productivity or quality issues.
Identified shared data elements and relationships between data elements and processes, people and systems.
Assessed upcoming projects to forecast projected resource requirements.
Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
07/2014 to 09/2017Shift SupervisorMarsden Holding Llc | Newport Beach, CA,
Assisted upper management with daily operations to meet standards of service and quality.
Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
Completed opening and closing duties to facilitate business operations.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Evaluated operational records and made scheduling adjustments to maximize efficiency.
Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
Resolved customer complaints and reported issues to senior management.
Created and improved daily operational plans including production schedules and optimizing task flows.
Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
01/2010 to 07/2014Leasing ManagerBluestone Properties | Seguin, TX,
Received, checked and processed applications for new leases.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Oversaw daily operations, maintenance and administration of various properties.
Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Trained staff on compliance, policies and procedures to maximize success.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Created and managed effective marketing strategies.
Reviewed agent activities to check performance and optimize approaches.
Conducted surveys of property market to obtain information on current trends.
Wrote and filed reports each day on current leasing activities.
Oversaw projects through timely completion, including inquiry response, event coordination, and on-site support for feature film productions and events.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
Implemented processes to provide residents benefits of clean, safe and well-maintained community.
Recommended clarifications and changes in program policies to director of property management.
Wrote clear and concise owner's reports based on findings from quarterly financial statements.
Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
Collected and maintained careful records of rental payments.
Managed all day-to-day activities involving tenants, subcontractors and property management.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Maintained excellent customer relationships by adhering to "10 Pledges of Customer Service."
Fostered good working relationships with owners, residents and board members.
Education and Training
Expected in 06/2014High School Diploma | Dundalk High School, Baltimore, MDGPA:
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