Operations Manager Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

As Operations Manager, I supervise 15 Non-Appropriated Funded (NAF) employees in facility maintenance, logistics, and linen exchange and have worked previously as Maintenance Operations Supervisor, Lodging NCOIC and Lodging Superintendent. I'm a AH & LEI certified Hospitality Supervisor , with over 9 years experience at MacDill AFB Lodging. I have worked with customers to determine their needs and best possible arrangements to meet them. I have worked in and with housekeeping, maintenance and linen exchange and developed training plans for their sections and a facility preventative maintenance program for 9 lodging buildings. I am the Primary Facility custodian responsible for 9 lodging facilities, overseeing all facility maintenance matters. I am retired USAF Master Sergeant with 32 years of experience in the Force Support (Services) career field.
Eastern High School Washington DC, Expected in 1981 High School Diploma : - GPA :

  • Certified Hospitality Supervisor, American Hotel & Lodging Association (AHLA) Educational Institute 8 Oct 2010
  • Certified Maintenance Employee, American Hotel & Lodging Association (AHLA) Educational Institute 15 Jan 2009
  • Certified Lodging Clerk Employee, American Hotel & Lodging Association (AHLA) Educational Institute
Work History
Amerisourcebergen Corporation - Corporate - Operations Manager
King Of Prussia, PA, 03/2010 - Current
  • Expertly planned/executed $1.3M NAF renovation FF&E proj; 3 facilities/107 rooms,--100% on time/on target!
  • Perfectly managed $243.3K O & M expenses & $7.7M FY11 Liabilities and Fund Equity--perfect fund oversight
  •  Exceptional leadership! '10 AF Innkeeper Team Traveler's Awd nominee/ Innkeeper Star Performer Award winner
  • AMC A1 Sustainment Flight Specialist Yr '10! Supervises 13 NAF/1 mil employees over 3 sections--top notch
  •  Lodging lead on PVA/design team for $65M NAF VQ project; 350 rooms w/ food ops--state of the art facility!
  • Managed FACELIFT Ops; power washed/painted 7 facilities/saved AF $25K; AMC Lodging Innkeeper winner
  •  Razor Sharp Leader! His tireless efforts/dedication enabled MacDill's 93.5% AF Lodging Accreditation rating
  • Standout Mgr; PHOENIX RALLY Lodging Operations POC; flawlessly bedded down 125 DVs--zero errors
  • Secured $185K EOY funding; renovated 14 DV bathrooms/4 GO kitchenettes--suites CORONA SOUTH ready
  • Oversaw NAF sale; maintained 100% accountability of $25K in lodging inventory--generated $19K in revenue
  • Lodging POC for PBX/ phone/wireless installation; upgrade/enhanced entire phones/comm.ops for lodging
  • Performed preventive maint; repaired/replaced 150+ room appliances--saved AF over $5K in contract dollars
  • Created Operations Employee of the Month OI; instituted certificate w/$50 award--increased employee pride!
  •  Secured $40K; replaced obsolete vehicles/2 golf carts--increased staff efficiency; saved 240K man-hours yrly
  • Initiated $10K self-help project; removed moldy wall coverings/painted 48 rms--reduced $30K in lost revenue
  • Proven manager; masterfully planned/executed $250K linen contract modifications--100% on time & on target
  • Effectively streamlined sundry program; reduced slow moving stock by 50%--adjusted price for realistic COS
  •  Revamped entire maint pgm; created effective spreadsheets/tracked all work orders--improved efficiency 30%
  • Refurbished lodging lobby; purchased 2 new sofas & tables/chairs with wireless access--improved guest QoL
  • Supervised completion of $250K roof/soffet renovation for building 411--stopped leaks/improved aesthetics
  • Converted 5 add'l TLFs to pet-friendly; $50K proj; increased facilities to 10--exceeded AF reqs;guests benefit
  •  Improved aesthetics; landscaped 7 lodging facilities/decorated with new plants and mulch--saved AF $3.5K+
  • Provided $4.6K in upgrades to fitness rm; elliptical bike/treadmill/stationary bike & TV; 24/7 access to 11K
Marriott Vacations Worldwide - Maintenance Operations Supervisor
Tustin, CA, 08/2005 - 09/2007
  •  Led 4-man team; maintained 224 rooms--efforts enabled MacDill Inn's 93.9% AF Lodging Accreditation rating
  • Masterfully planned/ executed $517K, 1 NAF renovation project; 45 rooms, new FF&E--100% on time/ on target!
  • Managed Operation FACELIFT; power washed/painted 11 facilities, replaced exterior lights--saved AF $35K
  • Directed $12K upgrade; replaced 185 door locks software/hardware--improved security, cut downtime 70%
  • Managed NAF/APF resources worth $350K; FY09 liabilities & fund equity worth $7.7M--perfect stewardship
  • Organized/administered NAF sale; controlled accountability of lodging sale items--generated $15K in revenue
  •  Maintained high speed wireless internet in all rooms; reconciled $2K monthly GPC bill--zero discrepancies
  • Performed preventive maintenance; cleaned/replaced all vacuum cleaner cords in house--saved AF over $5K
  • Directed lodging upgrade; installed HD LCD TVs worth $250K--enhanced QoL in 9 buildings and 150 rooms
  • Revamped entire maint pgm; created spreadsheets to accurately control work orders; improved efficiency 30%
  • Refurbished lodging lobby; purchased 20 new couches/tables/chairs & wireless access--improved guest QoL
  • Improved aesthetics; landscaped 7 lodging facilities, decorated with new plants and mulch--saved AF $3.5K
  • Upgraded fitness room; installed equipment acquired from Fitness Center at no cost--improved access for 11K
  • Designated facility mgr; set up each bldg w/shelter-in-place kits--6 AMW earned "Excellent" on AMC/IG EMI
  •  Secured $185K out-of-cycle funding; renovated 10 DV bathrooms/4 GO kitchenettes--suites CORONA ready--
Diner's Reef Dining Facility United States Air Force - Food Service Section Chief
City, STATE, 08/2005 - 09/2007
  • Brilliantly planned and executed $1.9M mess attendant food svc contract--resulted in $60K savings
  •  Managed Food Service operation during Air Mobility Command Inspector General 8044 Operational Readiness Inspections instrumental in squadron garnering only "Outstanding" rating in the wing
  •  Procured $92K in critical EOY APF food svc equip for 17K sq ft dining facility--maintained standards
  •  Lauded as #2 of 24 Air Mobility Command food service facilities by HQ Air force Services Agency for maintaining monthly operational budget authorized 3% tolerance levels
  • Masterfully executed $200K mess attendant contingency contract during 80% military deployment
  • Led Diner's Reef Dining Facility to win 6 AMW Public Health "Facility of the Year" 2 years in a row
  • Primary facility custodian for 17,000 square foot facility oversaw daily facility maintenance requirements; flawlessly maintained all food service equipment 40 hours per week.
MacDill Inn United States Air Force - Lodging Superintendent, MSgt
City, STATE, 2002 - 08/2005
  •  Expert planner; executed grand opening of $10 million dollars Temporary Lodging Facility village; coordinated staff tasking, Lodging POC for multiple lodging furniture and amenities suppliers
  • Project officer for the stand up of lodging's new 1,500 square foot supply warehouse; moved lodging assets for two existing warehouses totaling $200,000 without damages or lost.
  • Personally commended by 2003 Air Force Innkeeper team for his outstanding leadership during evaluation.
  • Provided oversight for all lodging retail, supply and property assets totaling $3.9 million dollars and fiscal constraint over an operating budget of $ 1.3 Million dollars-- yielded a net profit of $608,255 dollars for Air Mobility Command lodging fund.
  • Renovated lodging outdated fitness room; added new equipment procured for fitness center.
  • Also created new game room for Visiting Airman's Quarters-- painted walls, added carpet procured pool table at no cost, and additional games
  • Oversaw lodging operations during 2003 & 2004 Air Mobility Innkeeper evaluations; resulted in winning back-to-back honors.
  • Air Force Innkeeper 2010 Traveler Award nominee
  • AMC A1 2010 Sustainment Services Flight Specialist of the Year
  • 6th Force Support Squadron, Lodging Category II Employee of the Year 2010
  • AMC A1 2009 Sustainment Services Flight Specialist of the Year
  • 6th Force Support Squadron 2009 Category I Civilian of the Year
  • 6th Force Support Squadron, Lodging Category I Employee of the Year 2008 & 2009
  • Meritorious Service Medal 22 Nov 2006
  • Joint Service Commendation Medal 15 Aug 1996
  • Joint Service Commendation Medal 7 Jan 1994
  • Air Force Commendation Medal 20 Dec 2005
  • Air Force Commendation Medal 20 Nov 2000
  • Joint Service Achievement Medal 7 Mar 1995


  • Hotel operations and management
  • Property management
  • Quality assurance
  • Team building
  • Service-oriented

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Resume Overview

School Attended
  • Eastern High School
Job Titles Held:
  • Operations Manager
  • Maintenance Operations Supervisor
  • Food Service Section Chief
  • Lodging Superintendent, MSgt
  • High School Diploma