As Operations Manager, I supervise 15 Non-Appropriated Funded (NAF) employees in facility maintenance, logistics, and linen exchange and have worked previously as Maintenance Operations Supervisor, Lodging NCOIC and Lodging Superintendent. I'm a AH & LEI certified Hospitality Supervisor , with over 9 years experience at MacDill AFB Lodging. I have worked with customers to determine their needs and best possible arrangements to meet them. I have worked in and with housekeeping, maintenance and linen exchange and developed training plans for their sections and a facility preventative maintenance program for 9 lodging buildings. I am the Primary Facility custodian responsible for 9 lodging facilities, overseeing all facility maintenance matters. I am retired USAF Master Sergeant with 32 years of experience in the Force Support (Services) career field.
Operations Manager, 04/2010 to Current MacDill Inn United States Air Force – MacDill Air Force Base, Tampa FL
Organized/administered NAF sale; controlled accountability of lodging sale items--generated $15K in revenue
Maintained high speed wireless internet in all rooms; reconciled $2K monthly GPC bill--zero discrepancies
Performed preventive maintenance; cleaned/replaced all vacuum cleaner cords in house--saved AF over $5K
Directed lodging upgrade; installed HD LCD TVs worth $250K--enhanced QoL in 9 buildings and 150 rooms
Revamped entire maint pgm; created spreadsheets to accurately control work orders; improved efficiency 30%
Refurbished lodging lobby; purchased 20 new couches/tables/chairs & wireless access--improved guest QoL
Improved aesthetics; landscaped 7 lodging facilities, decorated with new plants and mulch--saved AF $3.5K
Upgraded fitness room; installed equipment acquired from Fitness Center at no cost--improved access for 11K
Designated facility mgr; set up each bldg w/shelter-in-place kits--6 AMW earned "Excellent" on AMC/IG EMI
Secured $185K out-of-cycle funding; renovated 10 DV bathrooms/4 GO kitchenettes--suites CORONA ready--
Food Service Section Chief, 09/2005 to 10/2007 Diner's Reef Dining Facility United States Air Force – MacDill Air Force Base, Tampa FL
Brilliantly planned and executed $1.9M mess attendant food svc contract--resulted in $60K savings
Managed Food Service operation during Air Mobility Command Inspector General 8044 Operational Readiness Inspections instrumental in squadron garnering only "Outstanding" rating in the wing
Procured $92K in critical EOY APF food svc equip for 17K sq ft dining facility--maintained standards
Lauded as #2 of 24 Air Mobility Command food service facilities by HQ Air force Services Agency for maintaining monthly operational budget authorized 3% tolerance levels
Masterfully executed $200K mess attendant contingency contract during 80% military deployment
Led Diner's Reef Dining Facility to win 6 AMW Public Health "Facility of the Year" 2 years in a row
Primary facility custodian for 17,000 square foot facility oversaw daily facility maintenance requirements; flawlessly maintained all food service equipment 40 hours per week.
Lodging Superintendent, MSgt, 01/2002 to 09/2005 MacDill Inn United States Air Force – Tampa, FL
Expert planner; executed grand opening of $10 million dollars Temporary Lodging Facility village; coordinated staff tasking, Lodging POC for multiple lodging furniture and amenities suppliers
Project officer for the stand up of lodging's new 1,500 square foot supply warehouse; moved lodging assets for two existing warehouses totaling $200,000 without damages or lost.
Personally commended by 2003 Air Force Innkeeper team for his outstanding leadership during evaluation.
Provided oversight for all lodging retail, supply and property assets totaling $3.9 million dollars and fiscal constraint over an operating budget of $ 1.3 Million dollars-- yielded a net profit of $608,255 dollars for Air Mobility Command lodging fund.
Renovated lodging outdated fitness room; added new equipment procured for fitness center.
Also created new game room for Visiting Airman's Quarters-- painted walls, added carpet procured pool table at no cost, and additional games
Oversaw lodging operations during 2003 & 2004 Air Mobility Innkeeper evaluations; resulted in winning back-to-back honors.
High School Diploma: 1981 Eastern High School - Washington DC
Air Force Innkeeper 2010 Traveler Award nominee
AMC A1 2010 Sustainment Services Flight Specialist of the Year
6th Force Support Squadron, Lodging Category II Employee of the Year 2010
AMC A1 2009 Sustainment Services Flight Specialist of the Year
6th Force Support Squadron 2009 Category I Civilian of the Year
6th Force Support Squadron, Lodging Category I Employee of the Year 2008 & 2009
Meritorious Service Medal 22 Nov 2006
Joint Service Commendation Medal 15 Aug 1996
Joint Service Commendation Medal 7 Jan 1994
Air Force Commendation Medal 20 Dec 2005
Air Force Commendation Medal 20 Nov 2000
Joint Service Achievement Medal 7 Mar 1995
Certified Hospitality Supervisor, American Hotel & Lodging Association (AHLA) Educational Institute 8 Oct 2010
Certified Maintenance Employee, American Hotel & Lodging Association (AHLA) Educational Institute 15 Jan 2009
Certified Lodging Clerk Employee, American Hotel & Lodging Association (AHLA) Educational Institute