- https://www.linkedin.com/in/steve-Claire-ba530375/
Performance-driven Logistics Operations Manager; supervised and managed over 20 personnel in the logistics, transportation and distribution business units. Proven talents in relationship management and business solutions looking to transition to a new management role.
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- Supervised business operations and managed over $20MM in shipping logistics company while enforcing internal policies to maintain continuous improvement environment.
- Recruited, hired, trained initial personnel working to establish key internal functions and outline scope of positions for organizational roles.
- Established instrumental roles in organizational transformation and implementations and participated in 2 successful large-scale corporate restructurings that reduced overhead by 2%.
- Introduced higher sales standards to boost customer satisfaction and increased service level agreement metrics by 10% by streamlining operations.
- Increased customer retention by 4% developing and offering unique discount options while driving interest in new product lines and establishing repeat customers.
- Maintained customer satisfaction metrics by 98% with forward-thinking strategies focused on addressing customer needs and resolving concerns
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School Attended
- Arcadia High School
Job Titles Held:
- Operations Manager
- Customer Service Representative
Degrees
- GED
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