Operations Manager Resume Example
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OPERATIONS MANAGER
Professional Summary
Advanced Operations Manager offering over (20) years of experience and proven success in production, quality assurance and leadership. Highly skilled in streamlining operations and improving through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals. Excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Skills
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Work History
Operations Manager01/2012 to Current
Bcd Travel – Fort Riley , KS
Bcd Travel – Fort Riley , KS
- Assessed budget plans and present costs to forecast trends and recommend changes.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Maintained branch files for major accounts, investments and employees.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
- Developed and maintained relationships with high level customers and suppliers through continual communication and.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Warehouse Logistics Manager03/2004 to 11/2011
Balanced Body, Inc – Sacramento , CA
Balanced Body, Inc – Sacramento , CA
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Managed over $1.5 million in inventory in a 2,000 square-foot warehouse for pest control products of company.
- Created and enforced detailed organization processes to increase quality service standards.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Conducted inventory audits with 100% accuracy following company procedures.
Field Service Manager04/2000 to 03/2004
Dish Network Corporation – Saint Johnsbury , VT
Dish Network Corporation – Saint Johnsbury , VT
- Assessed operational needs and equipment availability to develop personnel schedules and assignments.
- Maintained schedule of up to 100 service calls per day.
- Spearheaded process improvement initiatives to reduce service costs.
- Led team of up to seven (7) service technicians in all field activities.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Coordinated site investigations, documented issues and escalated to executive teams as needed.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Directed training and retraining of employees to boost performance and enhance business results.
- Effectively supervised staff of nine (9) personnel by implementing company policies, protocols, work rules and disciplinary action.
- Taught service technicians and office administrators effective customer service techniques, boosting client satisfaction rates 52%.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Pest Control Service Technician05/1991 to 04/2000
Terminix International, Inc – Beaverton , OR
Terminix International, Inc – Beaverton , OR
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Deployed physical baits, glue boards and traps to catch and eliminate interior pests.
- Factored in current climate and property specifications when preparing and applying chemicals.
- Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
- Uncovered structural issues caused by termites and notified customer.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Earned strong positive feedback from customers demonstrated through positive social media reviews.
- Utilized site data and diagrams to identify optimal treatment plans and prevent recurrence of infestation.
- Applied pesticides to inside and outside of structures utilizing company protocols.
Education
High School Diploma06/1984Vailsburg High School-
City
Certifications
- Certified Licensed Pest Control Operator-1984 to Present
Maryland Certified-7A, 7B, 7D, 8A, Wildlife Certified
Washington, DC-7A, 7B, 7C, 7E
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Resume Overview
School Attended
- Vailsburg High School
Job Titles Held:
- Operations Manager
- Warehouse Logistics Manager
- Field Service Manager
- Pest Control Service Technician
Degrees
- High School Diploma 06/1984
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