Operations Manager Resume Example Company Name

OPERATIONS MANAGER

Professional Summary

Advanced Operations Manager offering over [Number] years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.

Accomplishments

Promoted to [Job Title] after [Number] years with the company.
Reduced operational expenses by [Number]% by streamlining branch operations.
Earned the “[Award Name]” Award in [Year] for [Accomplishment].
Supervised team of [Number] staff members.
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.

Skills

Multifaceted Business Leader
Business Development | Operations Management | Customer Service
Accomplished leader with expertise in all facets of field services management, strategic planning, telecommunications, and inventory management. Skilled in providing strategic leadership of short and long-term goals to implement positive change and increase performance. Adept at leading high-volume operations, enhancing team performance through continuous training, and proactively identifying opportunities for development and advancement.
Performance Management
Customer Satisfaction
Leadership & Communication
Project Management
Process Improvement
Training & Development
Risk Management
Relationship Development
Fleet Management
Safety Compliance
Cross-Functional Collaboration
Multi-Unit Operations Management
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Microsoft Project, G-Suite, Oracle, CalAmp, Manhattan Scale Warehouse Management, Tableau, Six Sigma Lean Principles, and Retail Link.
Budgets, PowerPoint, Six Sigma
Budget, Microsoft Project, Strategic
Business Development, Windows 98, Strategic planning
Hardware, Windows XP, Technician
Clients, Word, Telecommunications
Client, Network, Windows 2000 Professional
Customer Satisfaction, Operating systems
Customer Service, Operations Management
Delivery, Oracle
Documentation, Performance reviews
Network cabling, Performance Management

Executive management, Personnel
Functional, Presentations
Hiring, Printer
Human resource, Process Improvement
Inventory management, Project Management
Inventory, Express
Leadership, Reporting
Leadership development, Retail
Managing, Risk Management
Market, Safety
Excel, Sales
Microsoft Office Suite, Scheduling
Outlook, Shipping
Risk analysis and management
Management information systems
Work flow planning
Budgeting and forecasting
Supply Chain Management
Project development and life cycle
Supply Chain Distribution
Solutions Development
Policies and Procedures Implementation
Mergers and Acquisitions Knowledge
Cost Reduction Strategies
Contract Review and Recommendations
Procurement and sales

Work History

Operations Manager, 01/2009 to 02/2021
Company Name – City, State

Spearheaded all operations of the branch, including managing a team of 50+ direct and indirect reports and a fleet of 43 vehicles; managed all human resource functions, including hiring, training, and performance management.
Full P&L management of budgets ranging from $2.5 million to $3.5 million over 12 years.
Effectively monitored the availability of field resources to meet customer demands and drive service efficiency, resulting in an increase in technician productivity by 25%.
Led and executed a range of company initiatives, while managing the area budget, objectives, and goals.
Actively ensured area remote and internal personnel adhered to OSHA safety and facility mandated safety requirements.
Identified areas of improvement by leading facility leadership development and conducting performance reviews, resulting in being nominated for a Distinguished Service Award in 2016.
Proactively maintained and optimized the local fleet of vehicles to meet and exceed efficiency expectations, while managing all aspects of facility, field, fleet, safety, warehouse, and inventory operations for all locations.
Developed strategic internal procedures for the processing and management of planning and budgetary data.
Provided process leadership across the area, reviewing succession planning and performance management.
Responsible for developing and implementing a schedule for delivering company-mandated training and safety documentation to all internal and remote technicians in five areas across three states.
Decreased technician turnover by over 30% by reorganizing workload and scheduling while providing optimal employee utilization.
Reduced shrink by 22% among tools and supplies by reorganizing the warehouse and introducing new accountability measures.
Developed and implemented a system for delivering salable and consumable products to remotely based technicians, resulting in cost savings of over $250,000 annually.
Increased annual sales and revenue by 63% in 2017, by 47% in 2018, by 28% in 2019, and 19% in 2020.
Consistent top ten performing market across all metrics in 2013, 2014, 2015 and 2016.
Top performing market, in the Southcentral Region, across all metrics in 2016.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Advanced productivity KPIs by leading trainings on procedures and safety practices.
Oversaw day-to-day operations, including supervising [Number]-person team across [Number] sites.
Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
Generated comprehensive reports regarding incidents, events and important business matters.
Established operational objectives and work plans and delegated assignments to subordinate managers.
Enhanced slot control of freight in warehouse by optimizing organization efforts.
Reduced receiving dock errors by conducting time analysis and [Task].
Built relationships with customers and managed accounts to drive revenue and profit.
Spearheaded quality control measures to minimize downtime and propel sales.
Organized preventive maintenance to reduce downtime and line shutdown or production delays.
Developed strong relations with company associates, reducing turnover by [Number]% within [Timeframe].
Interfaced with [Number] department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
Verified compliance with best business practices throughout organization.
Built, supervised and mentored [Number] teams and leaders in receiving and inbound operations.
Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
Monitored employee productivity and optimized procedures to reduce costs [Number]%.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Uncovered connections between data elements and processes, employees and business structures.
Forged and cultivated productive relationships with community members and potential partners.
Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
Documented safety action plans, quality initiatives, and team performance in [Type] system.
Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.

Project Manager, 12/2005 to 12/2008
Company Name – City, State

Led a cross-functional team of 25 assigned to the, Shipping Project.
Implemented and managed the highly successful Lean customer domestic express and international shipping project for three years.
Improve accuracy of shipping by 23% over competitor's benchmark and on-time delivery 18% over competitor's benchmark.
Pro-actively provided account or issue executive summary status reporting to customers, operations and executive management teams.
Continuously provided superior on-site Customer Service and support to several channels within Walmart by managing all aspects of customer specific accounts.
Monitored and identified trends in shipping and utilization to accurately provide guidance to customers which resulted in annual cost savings of $1.45 million for the customer and increased revenue by 28% from 2006 to 2007.
Develop and maintain positive client relationships at all levels of Operations and Management with existing corporate accounts.
Developed and initiated projects, including managing costs, schedule and performance.
Developed implementation methodologies to rein in project costs while meeting key milestones.
Identified, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance.
Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve.
Drove team success through shared vision and recognition of quality performance.
Modified and directed project plans to meet organizational needs.
Eliminated discrepancies by reviewing performance, status and safety adherence.
Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.

Senior Field IT Specialist, 02/2004 to 12/2005
Company Name – City, State

Implemented and maintained automated shipping solutions and applications in a four-state region including Arkansas, Missouri, Oklahoma, and Kansas.
Setup and installed client computer systems in a Microsoft Network Environment.
Installed, configured, upgraded and troubleshot client's shipping computers of all hardware and software components as needed, in the assigned region.
Developed customized presentations for formal and informal training sessions to better assist clients understanding and use of the various shipping solutions available.
Maintained a running weekly report, detailing customer requests, the response, and resolution of each issue.
Mastered computer and printer naming conventions using static and dynamic Internet Protocol addressing, network and parallel printer sharing and installing network cabling during each installation of a shipping computer.
Supported shipping solutions on operating systems including Windows 98 SE, Windows 2000 Professional and Windows XP Professional.
Demonstrated successful deployment and customization of a variety of computer-based software applications modified each of these programs to meet customer needs and complied with their specific IT standards.
Performed annual service visits and completed preventative maintenance on all systems.
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
Trained and supported new hires resulting in better understanding of process flow and safety procedures.
Ordered all [Type] and [Type] parts and managed inventory of spare parts, reducing costs [Number]%.
Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
Discussed and recommended service options with customers and explained costs involved.
Properly completed work reports for each field visit.
Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
Reviewed technical documentation to complete equipment maintenance and repair.
Managed all on-site and off-site installation, repair, maintenance and test tasks.
Finalized work on building systems by completing basic carpentry and other finish work.
Interacted with all necessary partners including vendors, upper management and peers.

Education

Bachelors: International Business, 05/2002
University Of Arkansas, Fayetteville - City, State

Associates: Business AdministrationNorth Arkansas College - City, State

Masters: Operational Management, Expected in 2022
University of Arkansas - City, State

Additional Information

Awards & Honors , JD Power Award in "Overall Customer Satisfaction," Home Services Division, 2017-2019 Distinguished Service Award Finalist, 2016 Recipient of Chairman's Award, DNS Installation Services Division, 2010 Silver Star Service Award for outstanding Individual Customer Service, 2008 Two-time recipient of the “I'm On It!” Award 2007, 2008 “Eagle Scout” Leadership responsibility, training, and mentoring, 1994

Resume Overview

School Attended

University Of Arkansas, Fayetteville
North Arkansas College
University of Arkansas

Job Titles Held:

Operations Manager
Project Manager
Senior Field IT Specialist

Degrees

Bachelors : International Business , 05/2002
Associates : Business Administration
Masters : Operational Management , Expected in 2022

Operations Manager Resume Example

Resume Score: 80%

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