LiveCareer-Resume

operations manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Talented Operations Manager and Client Experience Specialist bringing 10+ years of experience and demonstrated record of accomplishment in Learning and Leadership. Proficient in operational enhancements, quality improvements and team leadership based on modern strategies. Cross-functional collaborator well-versed in developing successful teams and motivating employees to meet individual and team objectives. Secondly, a Resourceful and detail-oriented worker with extensive experience in food and service industries. Fantastic multitasker with knowledge of Fine Dining establishment management and employee supervision. Dedicated and innovative leader ready to enhance any business establishment and maximize sales. Finally, an enthusiastic student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in information technology and social media.

Skills
  • Staff Training
  • Team Leadership
  • Performance Monitoring
  • Process Improvement Strategies
  • Budget Development and Management
  • Goal Setting
  • Customer Service
  • Inventory Management
  • Multi-Unit Operations Management
  • Problem-Solving
  • Maintaining Compliance
  • Workflow Optimization
  • Decision Making
  • Employee Motivation
  • Originality and Creativity
  • Quality Assurance
  • Customer Service Management
  • Focus and Follow-Through
  • Market Research
  • Strategic Planning
  • Content Creation
  • Photo and Video Editing
  • Email Marketing
  • Audience Analysis
  • Brand Promotion
  • Analytics and Reporting
  • Digital Media
  • Campaign Management
  • Online Marketing and Advertising
  • Interpersonal Skills
Experience
Operations Manager, 04/2021 - Current
Applied Materials San Jose, CA,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Responded to information requests from superiors, providing specific documentation.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Monitored resource use to achieve set goals within budget constraints.
  • Enforced federal, state, local and company rules for safety and operations.
  • Tracked and replenished inventory to maintain par levels.
  • Collected customer fees, managed refunds and provided complete sales documentation.
Client Experience Specialist, 02/2023 - 06/2023
Bok Financial Corp. Irving, TX,
  • Established and effectively maintained productive customer relationships.
  • Participated in team meetings to understand goals and establish necessary process improvements.
  • Effectively communicated with coworkers to maintain professional and customer oriented atmosphere.
  • Recommended product or process adjustments based on customer feedback.
  • Scheduled and confirmed customer appointments and delivered timely reminders.
  • Researched and adequately resolved client questions and issues.
  • Welcomed visitors, answered phone calls and responded to online customer inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Used editing and graphic design tools to create content and visuals for social channels.
  • Created social media strategies to increase sales and brand awareness across multiple platforms.
  • Tracked social media metrics to determine audience growth rate, volume and reach.
  • Engaged with and responded to online audience through relevant comments.
  • Developed and implemented strategic social media marketing plans.
  • Prepared monthly calendar to manage online content across multiple platforms.
Front of House Lead, 07/2014 - 02/2020
The Walt Disney Company City, STATE,
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
  • Monitored restaurant occupancy levels and addressed seating and service issues with urgency.
  • Followed national, state and local safety, health and sanitation guidelines to protect guests.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Supervised team of 20 employees in a Fine Dining establishment, maintaining positive and productive atmosphere to enhance employee experience.
  • Handled over $5000 worth of cash and card transactions daily with accuracy and efficiency.
  • Checked building areas to verify working order and cleanliness.
Education and Training
Bachelor of Arts: Illustration, Expected in 05/2018
-
Laguna College of Art And Design - Laguna Beach, CA,
GPA:
Status -
  • Participated in Accelerated Internship Course at Blizzard Entertainment. Final Semester, 2018
Languages
Spanish :
Limited:
Negotiated :
:

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Resume Overview

School Attended

  • Laguna College of Art And Design

Job Titles Held:

  • Operations Manager
  • Client Experience Specialist
  • Front of House Lead

Degrees

  • Bachelor of Arts

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