21 years of operations experience with UPS holding multiple assignments throughout career. 10 years of managerial experience with strong strategic-planning and people-management skills. Managed several large operations with up to 75 employees comprised of both union and non union staff.
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Manages the daily activities of the operation including but not limited to meeting service commitments, ensure all employees are trained while providing a safe work environment and improving performance. Short/long term planning by analyzing trends and cost reports to stay in line with the budget.
Support Business Manager in center activities, administer quality training to employees, promote growth in customer base.
Provide high quality service to customer base while maintaining safety and performance standards.
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