Operations Manager Resume Example
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OPERATIONS MANAGER
Professional Summary
Detail-oriented and organized Operations Manager that offers a comprehensive background in transportation. Expert in transportation operations, waste prevention and safety compliance, data management, warehouse operations,and streamlined operations.
Work History
Operations Manager, 09/2019 to Current
Campbells – Downingtown , PA
Campbells – Downingtown , PA
- Developed incident management strategy, including troubleshooting, root cause analysis,and timely resolution
- Inspected production areas to identify and correct unsafe or unauthorized practices
- Achieved and surpassed production targets through effective staff management, task allocation,and materials coordination
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records
- Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses
- Assessed, optimized and elevated operations to target current and expected demands
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives
- Managed daily operations, including supervising multiple team members across 2 locations
- Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives
- Assessed upcoming projects to forecast projected resource requirements
- Delivered positive customer experiences by implementing effective quality assurance practices
- Managed day-to-day operations, including supervision and assignment delegation for 5-member team
- Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans
- Mitigated risk by ensuring regulatory compliance for representative licensing and contracting protocol
- Helped developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports
Warehouse Supervisor, 07/2019 to 11/2020
Menzies Aviation – Arcola , VA
Menzies Aviation – Arcola , VA
- Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety
- Kept detailed records of inventories and merchandise inventory transactions
- Tracked production and quality control systems to detect production problems
- Maintained excellent performance standards while working in hot warehouse environment
- Monitored employee performance and offered mentor and leadership to improve any deficiencies
- Recorded information, shortages and discrepancies to keep records current and accurate
- Supported production workers in meeting goals without compromising safety and compliance
- Oversaw warehouse staff and maintained efficiency in fast-paced environment
- Adhered to industry best practice for warehousing, material handling, and documentation
- Maintained high levels of accuracy in daily operations
- Supervised warehouse operations by managing 16 employees during 8 hour shifts
- Supervised shipping and handling operations
- Maintained quality service by establishing and enforcing organization standards
- Used data track to reconcile daily inventory
- Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers
- Oversaw inventory control levels and verified storage and organization processes were upheld correctly
- Revised and developed procedures to reduce risk and achieve compliance
- Managed scheduling and task delegation for 16 member warehouse team
- Promoted safety policies and practices amongpersonnel, enforcing appropriate handling and use of equipment and products
- Operated Honeywell windows computer system, hand-held inventory control device and calculator to perform control scanned in inventory on a daily base
Logistics Coordinator, 10/2018 to 07/2019
Jbs Usa – Elkhart , IN
Jbs Usa – Elkhart , IN
- Forecasted manpower requirements based on daily workload and company targets
- Evaluated operational records and made scheduling adjustments to maximize efficiency
- Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists and load tags
- Provided product shipment delivery quality control, eliminating downtime to maximize revenue
- Dispatched [64] carriers per day
- Kept deliveries on track and provided timely status updates
- Fostered customer retention by cultivating long-term rapport based on prompt and courteous service
- Exceeded specific team goals, partnering with staff to share and implement best practices
- Coordinated import and export operations and ensured adherence to schedules and deadlines
- Led value-added customer service team that consistently over-delivered on customer expectations
- Expedited resolutions of shipping errors and packaging mistakes
- Generated all documentation and information required for customer shipments
- Maintained department procedures manual detailing processing requirements for each individual account
Warehouse Manager, 05/2010 to 07/2017
Boyd Gaming, Inc. – New Orleans , LA
Boyd Gaming, Inc. – New Orleans , LA
- Developed lasting relationships with employees, peers, upper management and outside vendors
- Resolved employee conflicts in the most efficient manner and while following all company protocols
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees
- Managed day-to-day shipping and receiving, typically overseeing more than [100] packages in a 24-hour period
- Updated customers and interdepartmental employees on critical shipments upon request
- Researched issues to address shipping errors and packaging mistakes
- Conducted research on logistics operations, including literature reviews, interviews and site visits
- Contacted customers prior to delivery to confirm and coordinate delivery times
- Negotiated contracts with outside providers to minimize costs to the company and customers
- Communicated with floor managers to determine merchandise placement
- Established transportation cost standards and economical shipping practices
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport
- Key member of global distribution operations team that coordinated shipments across 8 countries
- Operated powered lift trucks, floor sweepers, pallet jacks and forklift safely and with a 0% incident rate
- Monitored department performance data to identify and avoid potential risks
- Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
- Managed over $7million in inventory and 4 employees in 50 thousand square-foot warehouse for an electrical distribution company
Skills
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Education
High School Diploma: 2007
Ozen High School - City
Ozen High School - City
Certifications
DATATRACK Software
CXT Software
Xcelerator Software
Eclipse ERP Software
Microsoft Excel Master (Prior learning )
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Resume Overview
School Attended
- Ozen High School
Job Titles Held:
- Operations Manager
- Warehouse Supervisor
- Logistics Coordinator
- Warehouse Manager
Degrees
- High School Diploma : 2007
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