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Operations Manager Resume Example

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OPERATIONS MANAGER
Professional Summary

Detail-oriented and organized Operations Manager that offers a comprehensive background in transportation. Expert in transportation operations, waste prevention and safety compliance, data management, warehouse operations,and streamlined operations.

Work History
Operations Manager, 09/2019 to Current
Campbells – Downingtown , PA
  • Developed incident management strategy, including troubleshooting, root cause analysis,and timely resolution
  • Inspected production areas to identify and correct unsafe or unauthorized practices
  • Achieved and surpassed production targets through effective staff management, task allocation,and materials coordination
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records
  • Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses
  • Assessed, optimized and elevated operations to target current and expected demands
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives
  • Managed daily operations, including supervising multiple team members across 2 locations
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives
  • Assessed upcoming projects to forecast projected resource requirements
  • Delivered positive customer experiences by implementing effective quality assurance practices
  • Managed day-to-day operations, including supervision and assignment delegation for 5-member team
  • Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans
  • Mitigated risk by ensuring regulatory compliance for representative licensing and contracting protocol
  • Helped developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports
Warehouse Supervisor, 07/2019 to 11/2020
Menzies Aviation – Arcola , VA
  • Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety
  • Kept detailed records of inventories and merchandise inventory transactions
  • Tracked production and quality control systems to detect production problems
  • Maintained excellent performance standards while working in hot warehouse environment
  • Monitored employee performance and offered mentor and leadership to improve any deficiencies
  • Recorded information, shortages and discrepancies to keep records current and accurate
  • Supported production workers in meeting goals without compromising safety and compliance
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment
  • Adhered to industry best practice for warehousing, material handling, and documentation
  • Maintained high levels of accuracy in daily operations
  • Supervised warehouse operations by managing 16 employees during 8 hour shifts
  • Supervised shipping and handling operations
  • Maintained quality service by establishing and enforcing organization standards
  • Used data track to reconcile daily inventory
  • Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers
  • Oversaw inventory control levels and verified storage and organization processes were upheld correctly
  • Revised and developed procedures to reduce risk and achieve compliance
  • Managed scheduling and task delegation for 16 member warehouse team
  • Promoted safety policies and practices amongpersonnel, enforcing appropriate handling and use of equipment and products
  • Operated Honeywell windows computer system, hand-held inventory control device and calculator to perform control scanned in inventory on a daily base
Logistics Coordinator, 10/2018 to 07/2019
Jbs Usa – Elkhart , IN
  • Forecasted manpower requirements based on daily workload and company targets
  • Evaluated operational records and made scheduling adjustments to maximize efficiency
  • Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists and load tags
  • Provided product shipment delivery quality control, eliminating downtime to maximize revenue
  • Dispatched [64] carriers per day
  • Kept deliveries on track and provided timely status updates
  • Fostered customer retention by cultivating long-term rapport based on prompt and courteous service
  • Exceeded specific team goals, partnering with staff to share and implement best practices
  • Coordinated import and export operations and ensured adherence to schedules and deadlines
  • Led value-added customer service team that consistently over-delivered on customer expectations
  • Expedited resolutions of shipping errors and packaging mistakes
  • Generated all documentation and information required for customer shipments
  • Maintained department procedures manual detailing processing requirements for each individual account
Warehouse Manager, 05/2010 to 07/2017
Boyd Gaming, Inc. – New Orleans , LA
  • Developed lasting relationships with employees, peers, upper management and outside vendors
  • Resolved employee conflicts in the most efficient manner and while following all company protocols
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees
  • Managed day-to-day shipping and receiving, typically overseeing more than [100] packages in a 24-hour period
  • Updated customers and interdepartmental employees on critical shipments upon request
  • Researched issues to address shipping errors and packaging mistakes
  • Conducted research on logistics operations, including literature reviews, interviews and site visits
  • Contacted customers prior to delivery to confirm and coordinate delivery times
  • Negotiated contracts with outside providers to minimize costs to the company and customers
  • Communicated with floor managers to determine merchandise placement
  • Established transportation cost standards and economical shipping practices
  • Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport
  • Key member of global distribution operations team that coordinated shipments across 8 countries
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklift safely and with a 0% incident rate
  • Monitored department performance data to identify and avoid potential risks
  • Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
  • Managed over $7million in inventory and 4 employees in 50 thousand square-foot warehouse for an electrical distribution company
Skills
  • Verbal and written communication
  • Materials accountability
  • Supervising employees
  • Shipping and receiving
  • Logistics
  • Vendor management
  • Mentor and training
  • Inventory management
  • Customer care
  • Inventory control procedures
  • Logistics oversight
  • Results-driven
  • Quality assurance
  • Motivated self-starter
  • Inventory control
  • Manufacturing and warehouse procedures
  • Safety standards
  • Shipping schedules
  • Cost reduction
  • Contracts, Rapport
  • Cost reduction, Receiving
  • Client, Research
  • Customer service, Safety
  • Customer care, Sales
  • Delivery, Sales management
  • Email, Scheduling
  • Forklift, Self-starter
  • Forklift, Shipping
  • Inventory management, Supervising
  • Inventory, Supervision
  • Inventory control, Telephone
  • Logistics, Transportation
  • Materials, Vendor management
  • Mentor, Written communication
  • Office
  • Packaging
  • Processes
  • Protocols
  • Quality control
  • Quality assurance
  • Warehouse management systems
  • Shipping and receiving operations
  • Forklift operations
  • Operations management
  • Safety and compliance
  • Staff management
  • OSHA regulations
Education
High School Diploma: 2007
Ozen High School - City
Certifications

DATATRACK Software

CXT Software

Xcelerator Software

Eclipse ERP Software

Microsoft Excel Master (Prior learning )

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

90Good
Resume Strength
  • Word choice
  • Length

Resume Overview

School Attended

  • Ozen High School

Job Titles Held:

  • Operations Manager
  • Warehouse Supervisor
  • Logistics Coordinator
  • Warehouse Manager

Degrees

  • High School Diploma : 2007

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