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Operations Manager Resume Example

Resume Score: 90%

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OPERATIONS MANAGER
  • http://www.northwestmilitary.com/restaurants/served-in-the-south-sound/2014/09/Q-and-A-with-BriAnn-H
Professional Summary
To obtain a position in the service industry. Customer service is my number 1 priority. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.  Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments.
Skills
  • Service-oriented
  • Inventory control and record keeping
  • Staff scheduling
  • Natural leader
  • Food service background
  • Point of Sale (POS) system operation
  • Strong work ethic
  • Passion for customer satisfaction
  • Results-oriented
  • Business operations expertise
  • Marketing and advertising
  • Cash handling and management
  • Positive and friendly
  • Retail merchandising experience
  • Detail-oriented
  • Exceptional time management skills
  • Bookkeeping
  • Expert in QuickBooks Pro
  • MS Office expert
Work History
Operations Manager, 09/2013 to 10/2014
North China Garden – Tacoma, WA
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Interacted positively with customers while promoting the menu, and upcoming events.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
  • Promoted the business through participation in and sponsorship of community events.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Server/bar-tender/book keeper, 03/2012 to 05/2014
Dirty Oscars Annex – Tacoma

  • Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
  • Prepared accurate financial statements at end of the quarter.
  • Collected and reported monthly expense variances and explanations.
  • Built guest satisfaction and enjoyment.
  • Wiped down counter areas, sinks and floors to maintain a clean and safe work station.
  • Operated and maintained all equipment and utensils in accordance with guidelines and safety procedures.
  • Carefully organized liquors, fruits, glassware, linen, silverware, paper supplies and sundries in designated areas.
  • Consistently monitored guest consumption of alcohol and appropriately intervened as needed.
  • Actively promoted a cooperative and harmonious working climate to boost morale, productivity and efficiency.
  • Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
  • Immediately informed supervisors of any problems or unusual situations and took appropriate action.
  • Accurately recorded sales, made correct change and prepared charge slips for guests.
  • Set up bar for operation, obtained cash bank and stocked the service bar.
  • Maintained a consistent, regular attendance record.
  • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
  • Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
Manager, 10/2014 to Current
Happy Belly – Tacoma, WA

  • Answered telephone calls and responded to inquiries.
  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
  • Cleaned and organized eating, service, and kitchen areas
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Provided friendly and attentive service.
  • Promoted the business through participation in and sponsorship of community events.
  • Prepared for and executed new menu implementations.
Education
GED: 2000
Gig Harbor Highschool - Gig Harbor, WA
Accomplishments
  • EXPERIENCE.
  • 07/2014.
  • 03/2013.
Skills
Basic Accounting, Basic, Book keeping, cost control, inventory, Market, Marketing, Excel, Word, Office Management, Organizational Skills, Outside sales, POS, QuickBooks, Sales Experience, sales, Scheduling, staffing, Website, articles
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • North China Garden
  • Dirty Oscars Annex
  • Happy Belly

School Attended

  • Gig Harbor Highschool

Job Titles Held:

  • Operations Manager
  • Server/bar-tender/book keeper
  • Manager

Degrees

  • GED : 2000

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