To obtain a position in the service industry. Customer service is my number 1 priority. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments.
Skills
Service-oriented
Inventory control and record keeping
Staff scheduling
Natural leader
Food service background
Point of Sale (POS) system operation
Strong work ethic
Passion for customer satisfaction
Results-oriented
Business operations expertise
Marketing and advertising
Cash handling and management
Positive and friendly
Retail merchandising experience
Detail-oriented
Exceptional time management skills
Bookkeeping
Expert in QuickBooks Pro
MS Office expert
Work History
Operations Manager, 09/2013 to 10/2014 North China Garden – Tacoma, WA
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Interacted positively with customers while promoting the menu, and upcoming events.
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
Correctly calculated inventory and ordered appropriate supplies.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Actively participated in ongoing customer service programs to build sales and rapport in the community.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Promoted the business through participation in and sponsorship of community events.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Server/bar-tender/book keeper, 03/2012 to 05/2014 Dirty Oscars Annex – Tacoma
Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
Prepared accurate financial statements at end of the quarter.
Collected and reported monthly expense variances and explanations.
Built guest satisfaction and enjoyment.
Wiped down counter areas, sinks and floors to maintain a clean and safe work station.
Operated and maintained all equipment and utensils in accordance with guidelines and safety procedures.
Carefully organized liquors, fruits, glassware, linen, silverware, paper supplies and sundries in designated areas.
Consistently monitored guest consumption of alcohol and appropriately intervened as needed.
Actively promoted a cooperative and harmonious working climate to boost morale, productivity and efficiency.
Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
Immediately informed supervisors of any problems or unusual situations and took appropriate action.
Accurately recorded sales, made correct change and prepared charge slips for guests.
Set up bar for operation, obtained cash bank and stocked the service bar.
Maintained a consistent, regular attendance record.
Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
Manager, 10/2014 to Current Happy Belly – Tacoma, WA
Answered telephone calls and responded to inquiries.
Assisted in maintaining preparation and service areas in a sanitary condition
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
Cleaned and organized eating, service, and kitchen areas
Consistently provided professional, friendly and engaging service.
Skillfully promoted items on beverage lists and restaurant specials.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Developed and maintained positive working relationships with others to reach business goals.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Provided friendly and attentive service.
Promoted the business through participation in and sponsorship of community events.
Prepared for and executed new menu implementations.
