Seeking an opportunity to obtain a position as a part of a functional team and lead my career logistics management while coordinating and implementing new ideas.
Summary of Qualifications Fast learner, with an ability to easily grasp and put into application new concepts, methods and technologies. Dedicated, innovative and self-motivated team player/builder. Innovative professional with 5+ years of progressive experience within FedEx, 7+ years of progressive experience within the hospitality/restaurant industry and 2+ years in the retail industry with the skills to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations. Expertise in P&L management, client relations, inventory control, safety and compliance, budgeting, purchasing, administration, and staff training, supervision, motivation and mentoring. Proactive leader with refined business acumen and exemplary people skills. Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale. Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem solving skills. Posses the ability to succeed in both independent, and collaborative work environments. Proficient in the use of various computer programs and applications including Microsoft Word, Excel, PowerPoint, and systems such as POSI, Aloha, and Macros. Open minded and willing to travel
Operations Manager10/2008 to Current FedEx Ground – Nashville, TN
Direct and lead 90+ package handlers, and three Work Area Leaders to successfully handle, scan and load packages to be delivered.
Manage the two largest work areas in the operation.
Responsible for training and certification of all tugger operators and switchers on preload as well as file creation and recertification's within OSHA guidelines and FedEx structure.
Leader of 5star safety committee with a 2 year injury free record.
Responsible for incoming package handler tours, orientation and a 3 day training class upon entry.
Awarded Preload Service Manager of the year 2011, Five Pillar Award winner 2012, 2 Bravo Zulu awards 2012, and several Purple Promise awards.
Managed the entire new technology implementation (vision) in our terminal.
Manage the efficient sorting, delivering, and scanning of up to 25,000 local packages within a prescribed time frame.
Help ensure the package handlers success through cross training and specific job functional training as well.
Meet and/or exceed all quantitative goals given to me Provide communication and feedback to all direct reports, seniors and package handlers as well.
Set attainable goals for package handlers and motivate teams to meet them.
Responsible for OSHA required safety meetings, mandatory engagement meetings, and daily staff meetings with all subordinates.
Ensure daily productivity through operational and accurate utilizations.
Responsible for managing the package flow and organization of all incoming freight due for same day service.
Assist in the CDM processes by updating placards and reporting barcode issues to regional staff daily.
Create all termination reports for preload operations as well as keep accurate record of all package handlers' time, productivity, and behavior.
Member of two successful QDM teams within our operation
Developed and led 6 package handlers into advanced careers
Restaurant Manager01/2007 to 09/2008 Big River Grille & Brewing Works – Nashville, TN
Experienced in accounts payable/receivable, invoicing, preparing deposits, and reconciliations.
Conducted all opening, closing and FOH operations effectively Provided accurate and timely shift reports and employee evaluations.
Conducted interviews for all FOH positions Wrote schedules for hourly employees in adherence to scheduled labor costs
Conducted cycle counts and order of inventory weekly Held all staff meetings on my assigned shifts
Maintained positive relationships with concierges, suppliers, and customers
Helped accomplish two record breaking sales weeks company wide and our store received top growth in the company many times
Audit all cash drawers and store safe daily
Controlled quality and timeliness of food, beverages, and service
Worked various promotional events and helped in merchandise sales
Staffed and trained servers and kitchen employees in full service dinning
Sales Representative05/2004 to 01/2007 World Wide Vacation Home Rentals Playa
Helped rapidly grow business from 30 to 130 locations in one year
Negotiated contracts for subcontracted services
Evaluated Investment alternatives
Kept an up-to-date booking system for my property owners, and rented their homes effectively through marketing on our websites
Developed employee work schedules
Traveled for extended periods of time to Costa Rica during high season for additional staffing, and training of new employees.
Pub-keep, Server, Trainer, and Manger in Training01/2001 to 08/2007 Paris Country Club,Big River Grille, Gaylord Opryland Hotel, Long Shot Sports Bar, J. – Nashville TN and Paris TN
Conducted inventory cycle counts, reordering procedures, and maintained supplier relationships Handled high volume sales, while up-selling and entertaining a large crowd.
Worked various promotional events and helped in merchandise sales.
Helped develop employee work schedules Served a full menu of exquisite foods, cocktails, and wines Trained in various international wine and liquor classes to enhance personal product knowledge Worked in three area locations and was chosen to help open new stores Actively worked in a high volume environment, while practicing friendly customer service in a fun atmosphere.
Training in new employees to further their knowledge of the business' policies, and procedures.
Responsible for cash and account transactions being handled in an accurate and timely manner.
Handled all opening, closing, and operating procedures alone Conducted informal performance evaluations Alcoholic Beverage Commission Certification.
BBA: Business Management2008Middle Tennessee State University-
Currently enrolled in Lean Six Sigma certification classes: