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Operations Manager Resume Example

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OPERATIONS MANAGER
Summary

High-performing leader and operations manager with over 3 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments, while sustaining operational accuracy and delivering results for optimal profitability.

Skills
  • Incidents management
  • Performance reporting
  • Staff training and development
  • Policies and procedures implementation
  • Solutions development
  • Data evaluation
  • Performance management
  • High-pressure environments
  • Troubleshooting and problem solving
  • Multi-site operations
  • Sales presentations
  • Problem resolution
  • Project management
  • Team leadership
  • Continuous improvements
  • Computer proficiency
  • Cost reduction strategies
  • Microsoft Office expertise
  • Business development understanding
  • Staff development
  • Team building
  • Communication improvements
  • Customer relationship management
  • Customer service
  • Business Planning
  • Client relationships
Experience
Security Guard
Phoenix, AZCovey Security/Sep 2017 to Oct 2018
  • Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
  • Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
  • Monitored and authorized entrance and departure of employees, visitors and other persons.
  • Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Triaged problems quickly and provided precise and clear information while working under minimum supervision.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Monitored premises and recorded all activity in daily officer report for submission to supervisor at close of shift.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Security Supervisor
Phoenix, AZCovey Security/Oct 2018 to Sep 2019
  • Counseled management on how to cut spending without compromising safety and security of company assets.
  • Periodically reviewed existing policies and procedures and made recommendations to improve security.
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Developed and implemented training methods to promote improved officer performance.
  • Hired, trained and managed staff of 10 associates.
  • Demonstrated ability to think fast and remain calm under pressure.
  • Demonstrated public safety dedication through thorough patrolling of community events.
  • Designed security policies, alarm response protocols and access card guidelines.
  • Developed and updated security procedures, security system drawings and related documentation.
  • Supervised property entrances and exits and monitored employee safety.
  • Provided security team leadership and contributed to on-call duties.
  • Managed security staff schedules for all shifts, minimizing overtime costs.
  • Recorded required data for incident reports and files quickly and accurately.
  • Recommended improvements in security systems and procedures.
  • Led security team and contributed to on-call shifts.
  • Developed and implemented training procedures for all newly hired personnel.
  • Trained new security officers on safety protocols and company standards.
Operations Manager
Phoenix, AZCovey Security/Nov 2019 to Current
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Managed daily operations, including supervising multiple team members across over 20 locations including various hospice facilities such as Oasis Hospital, Well Tower Plaza which consists of numerous medical offices, and all Circle The City locations in Phoenix. Also numerous high rise locations such as Phoenix financial, Camelback Plaza, and multiple Vestar shopping centers including crossroads plaza in Gilbert/Chandler.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Boosted company efficiency through technology upgrades and process improvements which led to the implementation of GuardTek an application used to conduct tours with detailed reports.
  • Improved morale and management communication by creating employee recognition and rewards practices, such as creating reviews for existing staff members to coordinate raises and promotions.
  • Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offering corrective actions.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
  • Managed day-to-day operations, including supervision and assignment delegation for over one hundred security team members.
Education and Training
High School DiplomaLonoke High SchoolMay 2015Lonoke, AR
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Resume Overview

Companies Worked For:

  • Covey Security

School Attended

  • Lonoke High School

Job Titles Held:

  • Security Guard
  • Security Supervisor
  • Operations Manager

Degrees

  • High School Diploma

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