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Operations Manager Resume Example

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OPERATIONS MANAGER
Executive Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Core Qualifications
  • Operations management
  • Staff development & Training
  • Inventory management
  • Policy/program development
  • Complex problem solving
  • Strategic planning
  • Security Agency Manager Certification, Texas
  • Staffing and scheduling
  • Cross-functional team management
  • Analytical reasoning
  • Contract management
  • Microsoft Office Suite expert
  • P&L management ​
  • Risk management
  • OSHA, DOT, CTPAT Proficient 
Professional Experience
Operations Manager 02/2015 to 04/2016 H&M International Transport Laredo, Texas
  • Suggested process improvements to secure prompt and regular receipts for the organization.
  • Coordinated approval processes of all accounts payable invoices.
  • Rectified escalated accounts payable issues from employees and vendors.
  • Maintained operator logs, forms and records in accordance with company policies and DOT regulations.
  • Documented daily equipment inspections and submitted daily inspection forms.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Successfully established effective systems for record retention by creating database for daily correspondence tracking.
  • Recruited and hired new employees.
  • Ensured that team member responsibilities were defined and understood.
  • Ensured work was accomplished in a safe manner in accordance with established operating procedures and practices.
  • Maintained or improved margins over previous years. Increased revenue  by 44%.
  • Developed, implemented and monitored programs to maximize productivity and manage on-site employee.
  • Maintained $56k stock in order
Branch Manager 11/2014 to 03/2015 Securitas USA Laredo, Texas
  • Ensuring delivery of high quality customer service through regular contact with clients; evaluate service quality and initiate corrective action.
  • Analyze operational and financial indicators to continuously improve Branch performance; ensure profitable operations with full profit and loss accountability Meet regularly with clients\' representatives for status updates and address actual or potential problems; negotiate client contracts; support client start-ups; carry out security planning, assessments and survey; review and update post orders.
  • Recruit, orient, train, and develop high caliber staff in collaboration with are management; plans, assign, and direct work; coach employees to enhance skills; carry out disciplinary actions.
  • Develop and administer Branch budget in collaboration with Area management Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures
  • Authorize appropriate expenditures including equipment, supplies, and vehicles; ensure vehicles are properly maintained and administers driver training; ensures adequate inventory of uniforms, radios; maintain and submit payroll records Effective scheduling to meet client requirements while controlling labor costs; review site reports.
  • Managed more than 96 security officers for educational institutions, public facilities and private businesses.
Maintenance Shop Manager 12/2013 to 10/2014 PAM Transportation Services Laredo, Texas
  • Managing all Maintenance staff functions in order to limit company units out of service.
  • Up-to-date inventory and re-stocking of $75,000 inventory.
  • Held surplus of $4,000 in warranty returns and core credits.
  • Administering Company policies/processes/programs through leadership and written and verbal communication.
  • Recruiting and selecting associates capable of meeting or exceeding the performance expectations Recruiting, training, developing and selecting associates capable of meeting or exceeding the performance expectations.
  • Managing overtime with productive schedules, and adequate projects Maintaining all of PAM transportation trailer inventory in the Laredo Area.
  • Increased overall productivity, while focusing on all 450 Trailer / Tractor on yard.
  • Implementing and Enforcing Safety Regulations Conducting and enforcing all policies through (Safety meeting, projects, evaluations)
  • Maintain a professional environment in full compliance with applicable DOT, OHSA, CTPAT regulations for all Commercial equipment (Tractors, Trailers, and Equipment)
  • Drastically reduced inventory loss by 80 - 90 %; receiving all Warranty Claims and Warranty retention; Increase overall performance and decrease (Out Of Service) units by 95%; averaging from 110 units OOS a day to 17 OOS daily.
  • Forklift Trainer 1-4; First Aid and CPR Training; Trans loads and dock working process.
  • Logistics security operations Reduce and manage all Shop expenses; with Increase profitability in searching for best prices and quotes; enforcing all vendor participation.
Center Manager 07/2007 to 11/2013 Goodyear/Wingfoot Commercial Tires Dallas, Texas
  • Managing all location staff functions in order to provide exceptional customer service while maintaining the financial integrity of the location.
  • Administering Company policies/processes/programs through leadership and written and verbal communication.
  • Obtaining annual/monthly sales and production objectives to insure a positive EBIT.
  • Recruiting and selecting associates capable of meeting or exceeding the performance expectations.
  • Supervising and assisting in the training of Center personnel to develop their maximum potential in productivity and upward mobility.
  • Protecting all Company assets, include inventory, accounts receivables, trucks, and equipment with the ultimate goal of reducing operating costs.
  • Billing Goodyear National Accounts to Specifications Prepare tire work orders and transfer documentation Warehouse Shipping and Receiving documentation and scheduling Assisting all Sales personnel with sales calls, and personally make sales calls on the largest unsold fleet accounts in the Center marketing area.
  • Preparing Goodyear shipment for adjustments and Goodyear Tire receiving Running and Maintaining Service Department Focus on daily Safety procedures.
  • Enforcing all Safety regulations and policies Upholding smooth Operations of daily activities of Service Department Designing and implanting spread sheets for Loss Prevention
  • Monthly Collections update and under 60 days Collection of Invoices assigned from other centers Collections on NSF Checks sent from
  • General Office Implementing and Enforcing Safety Regulations Training New Hires and Organizing entry forms Organization of Yearly Employee Benefits
  • Maintain Scrap Tire Manifests as required by City and State Laws Obtain
  • Maintain up-to-date government and DOT guidelines Sustain accurate inventory levels and book and process tire inventory.
Education
Business Administration: Management Information Systems Texas A & M International University Laredo, Texas
Associate of Applied Science: Business Administration 2005 Laredo Community College Laredo, Texas GPA: Dean's List 2003, 2005
High School Diploma 2003 Martin High Laredo, Texas
Graduated with Honors G.P.A. 90.2
Advanced Placement Program
Gifted and Talented Program
Skills

Committed to professionalism; highly organized, work under strict deadline schedules with attention to detail; have excellent written and verbal communication skills. I have held general Inventory and Warranty Retention. I am proficient in AS400, Microsoft Suite, and most accounting software. I was a forklift trainer in 1 - 4. I have conducted DOT, OSHA, CT-PAT trainings. 
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Resume Overview

Companies Worked For:

  • H&M International Transport
  • Securitas USA
  • PAM Transportation Services
  • Goodyear/Wingfoot Commercial Tires

School Attended

  • Texas A & M International University
  • Laredo Community College
  • Martin High

Job Titles Held:

  • Operations Manager
  • Branch Manager
  • Maintenance Shop Manager
  • Center Manager

Degrees

  • Business Administration: Management Information Systems
    Associate of Applied Science : Business Administration 2005
    High School Diploma 2003

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