Operations Manager resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Seasoned operations management professional with 6+ years of experience in sales, training , customer service and client retention. Hands-on leader adept at providing teams with training, guidance, support and motivation to succeed while ensuring adherence to safety regulations and corporate policies, procedures and standards. Bringing solid understanding of current industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Skills
Organization
Technical Writing
Technical Support
Troubleshooting
Marketing
Merchandising Knowledge
Sales
Exceptional Customer Service
Merchandising understanding
Problem-solving skills
Excellent people skills
Relationship building
Upselling
Sales training
Client Service
Sales expertise
Course Planning
Planning and Coordination
Group and individual instruction
Online instruction
Goal-setting
Materials Preparation
Employee training
Public speaking
Data organization
Training program development
Work History
07/2018 to CurrentOperations ManagerCds Logistics | Wharton, NJ,
Maximize productivity and management systems by establishing specific goals and managing operations.
Oversee day-to-day operations, including supervising 40+-person team across 2 sites.
Implement new policies and standard operating procedures for continuous improvement.
Provide excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Manage and allocated staff and material resources to meet production goals.
Monitor customer feedback to devise business strategies and determine process improvements for better customer experiences.
Cultivate strong business relationships with clients to increase overall experience, satisfaction and retention rates.
Boost team performance with enhanced employee evaluation processes.
Protect company assets from loss such as theft or damage by setting and enforcing effective security policies.
Devise, deploy and monitor processes to boost long-term business success and increase profit levels.
06/2016 to 05/2018Prestige Sales ManagerLineage Logistics | Avon, OH,
Built relationships with customers and community to establish long-term business growth.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Maintained up-to-date knowledge of competitor products and pricing in market served.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Organized promotional events and interacted with community to increase sales volume.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Attracted new clientele and developed customer relationships by hosting product-focused events.
Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Monitored sales team performance, analyzed sales data and reported information to area managers.
Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
Hired, supervised and coached 20+ employees on sales strategies to optimize performance.
Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
Trained 20+ new sales representatives on sales strategies and processes to reduce process gaps.
Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
Developed and executed sales presentations as well as both internal and external product training workshops.
Led solution selling strategy initiatives to maximize sales of Product or Service.
04/2013 to 06/2016Owner/OperatorSkincare By Rebecca | City, STATE,
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Assessed income and expenses and adapted plans to improve profit levels.
Developed and managed relationships with vendors and suppliers.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Put together realistic budgets based upon costs and fees for effectively operating business.
Grew successful skincare business from ground up, including developing business plans, hiring all independent contractors and obtaining initial investments.
Learned and remained updated on statutory requirements and regulations.
Maintained up-to-date administrative records to monitor operational conditions.
Assessed financial reports and statements regularly to update processes and operations for greater profitability.
Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
Capitalized on social media platforms such as Facebook, Craigslist, Square Market, and Google to increase market awareness and recruit sales agents.
Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Founded and managed skincare business, growing clients and selling for a profit.
Remained up-to-date on current trends and attended over 2 trade shows per year to view and purchase products for resale.
Developed business plan, processes and procedures to provide superior skincare services to customers.
08/2015 to 04/2016Senior Education ConsultantSephora | City, STATE,
Designed, implemented and managed successful training programs to meet department and school needs.
Provided subject matter expertise on all courses, materials and lesson plans.
Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
Reached out to vendors to evaluate available curriculums and associated materials.
Maintained excellent attendance record, consistently arriving to work on time.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Carried out day-day-day duties accurately and efficiently.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Managed a team of 10+ employees along with all other typical management duties.
Education
Expected in 06/2011Certificate | Master AestheticianFederico Beauty Institute, Sacramento, CAGPA:
Expected in 01/2001Diploma | General StudiesGranite Bay High School, Granite Bay, CAGPA:
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