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Professional Summary
Advanced Operations Manager offering over 11 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals. Coordinate and manage daily operations in organizations numbering up to 120 employees. Lead teams, problem solve and work well under pressure. Have excellent computer skills in Microsoft for operations management. Provide individual and collective training support to personnel including mentoring.
Skills
Cost Reduction Strategies
Team Leadership
Relationship Development
Unsurpassed work ethic
Performance Evaluations
Staff Management
Employee relations and conflict resolution
Work History
04/2014 to CurrentOperations ManagerCenter For Diagnostic Imaging | Portland, ME,
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and [Number]-member management team with related direct reports.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
Implemented policies and standard operating procedures for continuous improvement.
Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Developed and maintained relationships with [Type] customers and suppliers through continual communication and [Action].
Oversaw day-to-day operations, including supervising [Number]-person team across [Number] sites.
Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
Built relationships with customers and managed accounts to drive revenue and profit.
Maintained [Number]% of equipment at operational readiness annually.
Established operational objectives and work plans and delegated assignments to subordinate managers.
Brought in more than [Number] new administrative staff and handled all training, mentoring and direction to maximize productivity.
Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
02/2011 to CurrentSite ManagerChenega Corporation | Kings Bay, GA,
Monitored, coached and supervised team of 15 employees in 2011.
Delegated assignments based on [Type] plans, project needs and knowledge of individual team members.
Maintained scrubber, tools and machinery in good working order by efficiently completing pre/post inspections.
Established employee work schedules to properly staff 7 departments for each shift.
Oversaw employee attendance record, handled payroll and ordered new materials for sites.
Supervised contractor work processes and adherence to project schedule.
Inspected cleanliness of common areas and offices every shift.
Assumed responsibility for personnel deployed to work site.
Attended weekly meetings with client managers to discuss safety procedures, compliance issues and facility maintenance.
Oversaw all daily office operations and equipment maintenance.
Interviewed, hired and trained new workers.
Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
Complied with safe operating practices and assessed operational procedures against best practices.
Resolved issues between employees and customers using company policies.
07/2009 to CurrentSupervisorDover Corporation | Denver, CO,
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Provided coaching and counseling to [Number] employees to encourage professional growth as well as meet short- and long-term goals.
Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
Prepared and managed work schedules, vacation and sick time accurately on weekly basis.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Education
Expected in No Degree | Medicine (Pre-Medicine)Wayne State University, Detroit, MIGPA:
Expected in 06/1979High School Diploma | Cass Technical, Detroit, MI, GPA:
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