Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Results-oriented business leader with more than eight years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines.
Accomplishments
Supervised team of 64 staff members.
Promoted to Call Center Manager after one year as Supervisor at GDIT.
Earned the Supervisor of the Year Award in 2012 for consistently managing top performing teams.
Reduced branch case management by 40% through effectively pioneering branch support teams.
Collaborated with team of 4 Senior Account Representative in the development of KPI's and procedures for white glove customer accounts.
Used Microsoft Excel to develop monthly KPI tracking spreadsheets.
Skills
Assignment Delegation
Verbal and Written Communication
Supplier Monitoring
Decision Making
Policy Development and Enforcement
Budget Control
Problem Anticipation and Resolution
Department Oversight
Team Leadership
Business Leadership
Training Management
Staff Management
Budgeting
Negotiation
Superb time management skills
Cross-functional communications
Work History
11/2016 to 02/2020Operations ManagerCenter For Diagnostic Imaging | Woodbury, MN,
Met customer service standards and expectations consistently by effectively communicating and actively listening
Made decisions with broad and positive impact on security management operations
Assisted in recruiting, hiring and training of team members
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