operations manager resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Seasoned operations management professional with over 10 years of experience in Property Preservation and Investor Guidelines. Hands-on leader adept at providing teams with training, guidance, support and motivation to succeed while ensuring adherence to regulations and corporate policies, procedures and standards.

  • Project development
  • Work flow planning
  • Policies and Procedures Implementation
  • Team Leadership
  • Risk management
  • Staff Management
  • Operations management
  • Complex problems analysis
  • Superb time management skills
  • Negotiation
  • Report generation
  • Employee relations and conflict resolution
  • Data analysis
  • Unsurpassed work ethic
  • Customer relations specialist
  • Professional demeanor
  • Documentation and reporting
  • Security awareness
  • Conflict Resolution
  • Performance improvement
  • Organization skills
  • Time management
  • Verbal and written communication
  • Telephone skills
  • Report preparation
  • Inbound and Outbound Calling
  • Recordkeeping strengths
  • Medical terminology knowledge
  • Creative problem solving
  • Staff education and training
  • Cash Register Operation
  • ID Verification
  • Payment processing
  • Basic math skills
  • Cleaning and sanitizing
  • Proficient in Data Entry, Insurance Verification, MS Word, Excel, Outlook, AS400, Eastpointe, Wizard, Repair Base, Yardi, Hometracker, Vendorscape
Work History
Operations Manager, 7/5/10 to 3/31/21
Cgi Group Inc.Scott Air Force Base, IL,
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Maintained constructive client and vendor relationships.
  • Verified compliance with best business practices throughout organization.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Maximized productivity and management systems by establishing specific goals and managing operations.
  • Assisted in building new databases to help track employee productions, as well as improve the workflow for staff to allow higher production rate that allowed us to minimize the amount of staff needed.
Office Manager, 2/1/07 to 8/1/09
Bowery Residents CommitteeNY, State,
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Recruited, hired, trained and supervised staff of 15 and implemented mentoring program that offered positive employee engagement.
  • Codified office structures and processes to promote teamwork and performance.
Data Processor /Trainer, 2/1/05 to 2/1/07
Maxim EnterpriseCity, STATE,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Responded to customer requests for products, services and company information.
  • Assisted with the development of company training manual
State Coordinator II, 8/1/02 to 1/31/05
Countrywide Field ServicesCity, STATE,
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Kept projects on schedule by managing deadlines and adjusting workflows as needed.
  • Entered and maintained departmental records into company database using internal software.
  • Processed work on presale FHA loans, post-sale FHA loan, re-conveyed properties.
  • Submitted bids via fax to HUD for approval
  • Processed vendor invoices for payment
: Medical Office Management, Expected in 05/2000 to Corinthian College - San Bernardino, CA,
  • Graduated with 4.0 GPA
  • This is a trade school with no degree. Certification of completion provided.
High School Diploma: , Expected in 06/1998 to Yucaipa High School - Yucaipa, CA

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Resume Overview

School Attended

  • Corinthian College
  • Yucaipa High School

Job Titles Held:

  • Operations Manager
  • Office Manager
  • Data Processor /Trainer
  • State Coordinator II


  • High School Diploma

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