Operations Manager Resume Example Black Bottom Southern Kitchen

OPERATIONS MANAGER

Professional Summary

Accomplished management professional with 16 years of career progression in business operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives.

Work History

Black Bottom Southern Kitchen - Operations ManagerNorth Hollywood, CA01/2020 - 08/2020

Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Verified compliance with best business practices throughout organization.
Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Build and maintain sales displays while rotating product and ensuring
quality and freshness.
●
Operates cash register accurately and ● scans all products.
Redeems promotional coupons, WIC checks and rain checks; receives
cash, checks, and EBT/EFT transactions; counts back change, issues
receipts and Catalina coupons.
●
Managed department inventories by tracking sales and ordering
product and supplies to meet customer demands, drive sales and
reach company gross profit goals.
●
Taught specialized skills, methods and techniques and delegated
assignments to bakery associates to maximize department productivity
and profits.
●
Decorated and merchandised quality bakery goods to build business
reputation and revenue base.
●
● Cut labor down 5% when on duty
● Every 3rd and 5th Sunday, praise and worship with the congregation.
● We distributed free bibles to the congregation.
Donated dry goods, clothing, and hygiene bags to homeless men and
women.
●
● Prayed over and for members of congregation.
● Served the homeless hot meals before Sunday service.%.

The Venice Whaler - General ManagerVenice Beach, CA12/2016 - 01/2020

Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Increased revenue streams by reducing costs, managingschedules and performing variance and risk analysis to implement corrective actions.
Improved productivity while reducing staffing and operational costs by 3%.
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Wolfgang Puck Bistro - Assistant General ManagerUniversal City, CA02/2013 - 12/2016

Engaged team members and improved performance by delivering daily updates and conducting weekly meetings to obtain feedback and convey new policies.
Managed service team schedule with eye for coverage needs and individual strengths.
Motivated, trained and disciplined employees to maximize performance.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Consulted with managers to organize special events and promotions such as Live Music to bring in new customers.
Boosted yearly profit of quarterly operations 5% through process optimization and improved training.

The Comedy Store - Assistant General ManagerUniversal City, CA03/2011 - 02/2013

Handled cash accurately and prepared deposits.
Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
Mentored and motivated team members to efficiently achieve challenging business goals.
Boosted yearly profit of beverage operations 2% through process optimization and improved training.

Affiliations

Long Beach Rescue Mission- Long Beach CA- 5/2018 to 3/2020 ( stopped
due to Covid-19)
● We distributed free bibles to the congregation.
Donated dry goods, clothing, and hygiene bags to homeless men and
women.
● Prayed over and for members of congregation.
● Served the homeless hot meals before Sunday service.

Skills

Work Flow Planning
Budgeting And Forecasting
Supply Chain Management

Cost Reduction Strategies
Supply Chain Distribution

Education

06/1998Los Angeles Pierce CollegeWoodland Hills, CAAssociate of Arts: Business Administration

Majored in Business Administration
Minored in Business Strategies

Resume Overview

Companies Worked For:

Black Bottom Southern Kitchen
The Venice Whaler
Wolfgang Puck Bistro
The Comedy Store

School Attended

Los Angeles Pierce College

Job Titles Held:

Operations Manager
General Manager
Assistant General Manager

Degrees

Associate of Arts : Business Administration

Operations Manager Resume Example

Resume Score: 80%

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