Accomplished management professional with 9 years of career progression in warehouse and distributions operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator and well-versed in employee, vendor and partner relations.
Skills
Risk analysis and management
Staff Management
Cost reduction and containment
Contract Management
Budgeting and forecasting
Policies and Procedures Implementation
Team Leadership
P&L Management
Distribution center management
Work flow planning
Finance background
Data analysis
Expense reports
Employee relations and conflict resolution
Management information systems
Project development and life cycle
Performance Evaluations
Work History
Operations Manager, 10/2018 to Current Cincinnati Children's Hospital Medical Center – KY, State,
Verified compliance with best business practices throughout organization.
Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings and late tasks by 25%.
Built relationships with customers and managed accounts to drive revenue and profit.
Built, supervised and mentored 5 team members and leaders in receiving and inbound operations.
Assessed financial statements such as Profit & Loss statements, Budgets, Cash flow reports to evaluate the financial health and performance of three warehouses, develop targeted improvements and implement changes resulting in cost reductions and increase in profits.
Established operational objectives and work plans and delegated assignments to subordinate managers.
Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
Oversaw day-to-day operations, including supervising 3 supervisors and 20 staff membersacross 3 sites.
Assistant Warehouse Manager, 04/2016 to 10/2018 Dairy Farmers Of America – Saint George, UT,
Managed resource allocation and scheduling of all employees.
Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
Created and enforced detailed organization processes to increase quality service standards.
Adhered to industry best practices for warehousing, material handling and documentation.
Recorded information, shortages and discrepancies to keep records current and accurate.
Conducted research to address shipping errors and packaging mistakes.
Oversaw daily operations and shipping and handling processes.
Double checked records, daily reports and inventory transactions to identify and correct variances.
Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
Provided updates on critical shipments to corporate departments and customers.
Acted as liaison between company departments and warehouse teams.
Quality and Compliance Delegate /Accounting Specialist, 04/2014 to 04/2016 James River Insurance – Alpharetta, GA,
Organized budget documentation and tracked expenses to maintain tight business controls.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Investigated daily variances uncovered with daily review of accounting system entries made by E-tech" and "Live" Income Statement reports and corrected errors to resolve discrepancies.
Tracked business revenue and costs within the AS400 , diligently reconciling accounts to maintain high accuracy.
Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
Created and deployed best practices to improve efficiency and reduce defects.
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Developed and audited practices, programs and reporting system metrics for optimal efficiency.
Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
Performed compliance audits each month as assigned by Head Office Quality Delegate Manager.
Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Managed quality assurance program, including on-site evaluations, and customer surveys.
Accounting Associate, 08/2011 to 04/2014 Nippon Express USA Inc. – City, STATE,
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Reported financial data and updated financial records in ledgers and journals.
Assessed data and information to verify entry, calculation and billing code accuracy.
Investigated daily variances uncovered with financial reports and corrected errors.
Maintained accurate and complete documentation for all financial department procedures.
Balanced reports to submit for approval and verification.
Collected and arranged financial information and entered details into the AS400 financial management system.
Education
Bachelor of Science: Accounting And Finance, Expected in University of Phoenix - Schaumburg, IL, GPA:
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School Attended
University of Phoenix
Job Titles Held:
Operations Manager
Assistant Warehouse Manager
Quality and Compliance Delegate /Accounting Specialist
