Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

To whom it may concern,

I was most recently the Operations Manager for Canteen Refreshment Services in Wallingford CT for the past two years. With the outbreak of the Covid-19 virus and lost business in our area, I was laid off recently and am looking to continue my career in the coffee industry. Before being offered the opportunity from Canteen to go into management, I was the lead Coffee Service Technician for W B Mason for almost 12 years. I was approached by W.B. to start up their Coffee Service division when they became an Keurig authorized distributor. W B decided to do their own coffee service inhouse, instead of continuing their partnership with Coffee Distributing Corporation out of New York that was taking care of that part of their business for them. I worked with a gentleman you may know, Jack Leigh. He is now the owner of The Service Factor, representing many manufacturers such as Eldorado Coffee, Everpure Water Filters, Lavazza Espresso Systems , Newco Enterprises to name a few . He and I spearheaded the transition from CDC to W B. I transitioned and installed over 150 accounts in NYC and New Jersey. I then moved on to setting up accounts for their new Long Island branch, all while using the Secaucus New Jersey facility as a staging area to pick up and prepare equipment for installs. I would travel from CT each day as part of my daily routine. From there W B opened up another warehouse in Albany N.Y.. I was tasked to do all the installations and maintenance and service calls in that area on an every other week schedule for years. The 18 B3000 Keurig machines at Williams College alone kept me very busy traveling .

I live in Derby, CT. I did all the service calls and installs in Ct and Mass. based from my main warehouse at the time in East Windsor, CT. I did this 63 mile commute one way for years until we grew the business enough to hire another technician to split the workload. I then worked out of the Hamden CT warehouse and worked mostly in the southern part of the state. When I was approached by W B. I was working for Office Depot. Office Depot purchased Allied Office Products from Howard Brown in May of 2006. I worked as a service technician for Allied almost 15 years out of the Farmington CT warehouse. I have certificates from Wilber Curtis classes and have been factory trained by Keurig , Newco, Confection and VKI Technologies. I am also very familiar with the BEVI machines.

Before Allied I was in the vending and OCS business for 17 years with Sodexho Marriott. The first vending company's name was Eastern Foods, throughout my tenure the company changed names many times as we grew and got bought and sold over and over. We went from Eastern Foods to THF Eastern to Trusthouse Forte to Gardener Merchant to Sodexo then to Sodexho Marriott. Every time we changed names and personnel so did my opportunity to advance. As a young man I worked my way up from a route driver to the route jumper/mechanic trainee to a full time vending mechanic. I took after work training classes and received my NAMA refrigeration certificate. From there I became the Supervisor and eventually became the Vending Manager overseeing a 2.3 million operation with two warehouses and money rooms, 8 route drivers, 3 mechanics, 15 vans and trucks and a commissary worker making salads and sandwiches for the food machines. One year with a tight budget the Senior Operations Manager made the decision to sell off the vending division to All Seasons Services where I was given the position of Route Supervisor. With the sale of the division and commission deal he made the boss was able to make his budget that year.

A few months into my new role at All Seasons Services I was approached by Allied Office products from a recommendation from Mike Williamson of Keurig. While I was at Gardner Merchant I purchased some of the first 200, B200 machines ever produced from him. We have a great relationship and built up the coffee division with the newest coffee machine in the industry at the time. I jumped at the chance to leave All Seasons and get into the coffee service side of the business at Allied Office Products. I've managed budgets, people, cash, machines, vehicle maintenance and inventory. I've overseen many projects and trade shows with much success. I wanted to give you an idea of where I come from and some of the things I have to offer from my experience in the industry. In all my years in the industry I have never had to look for a job, I was always offered an opportunity to try something new and showcase my talents and improve things for the new company, me, my wife and son.

If I can ever do anything to help grow or service your business in any way please contact me.



Cell- (555) 432-1000

Home- (XXX) 732-9089

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Operations Manager, 02/2018 - 06/2020
Cintas Corporation Moline, IL,
  • Oversaw day-to-day operations including, building maintenance and safety procedures, including state and government requirements and regulations and postings.
  • Placed job posting on line for all positions available for our branch. I then contacted applicants and set up interviews. I conducted interviews and did the selection and hiring of all applicants.
  • Oversaw warehouse staff and helped with day to day tasks such as receiving , pulling orders, restocking , ordering and inventory control.
  • Oversaw route drivers, route scheduling, truck maintenance, gas cards, GPS monitoring, mobile devices, driver training courses, company polices and disciplinary actions .
  • Oversaw the Coffee Technician department. 3 Techs and their daily assignments. Planed out weekly installs and repairs. Helped train and refurbish equipment, ordered parts and kept par levels on every day parts needs and equipment including air pots and water filters and heads and all associated waterlines and fittings.
  • Approve payroll each week.
  • Oversaw monthly cooperate CHAT meetings with all staff members, discussing safety, cooperate news , team building exercises, GPS monitoring results and employee feedback.
  • Forklift trainer and records tracker.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Coffee Service Technician, 02/2007 - 07/2018
W.B. Mason Company Framingham, MA,
  • Accurately and efficiently installed equipment, including Coffee and Water machines.
  • Received all service calls from customer service and then scheduled my day by priority and location of call compared to scheduled installs.
  • Developed detailed maintenance schedules for all equipment to maximize equipment lifetimes.
  • Documented all changes of equipment serial numbers in computer-based tracking system.
  • Kept a detailed record of all stops made and service do at each location.
  • Gained knowledge of standard equipment, including manufacturer repair guidelines.
  • Helped sales staff set up demo machines and sell new accounts.
  • Trained customer employees and managers on machine use and maintenance.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Performed maintenance duties and safely handled chemicals and solutions for de-liming and sanitation purposes.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • I was responsible for routine maintenance such as tire rotation and balancing, oil changes and brake services. The first van I had, got 330,000 miles out of it with no accidents or major repairs.
Coffee Service Technician, 04/1996 - 02/2007
W.B. Mason Company Hauppauge, NY,
  • My first task was to solicit former costumers to follow me to my new company , with my close relationships developed over the years servicing their equipment I was able to bring over $268,000.00 in sales per year over. At that time it was called Allied Office Products.
  • Streamlined Coffee machine repair processes to minimize day-to-day downtime and increase overall productivity.
  • Installed new Coffee and Water equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Accurately and efficiently installed equipment, including Coffee and Water machines.
  • Cleaned and lubricated parts to keep all equipment operating at peak performance.
  • Developed detailed maintenance schedules for all equipment to maximize equipment lifetimes.
  • Efficiently troubleshot and repaired all equipment to cut company costs and maximize productivity.
  • Serviced all equipment for expedient repair and minimal downtime.
  • Performed maintenance duties and safely handled chemicals and solutions to descale and sanitize equipment.
  • Responsible for routine maintenance on my van, such as tire rotation and balancing, oil changes and brake services.
Vending Route Driver, 07/1979 - 02/2007
Taher, Inc. South Prairie, IA,
  • Delivered vending machine products on various routes through out the state for many years.
  • Moved up in a position as a route jumper/mechanic trainee.
  • Learned all the routes and covered vacations for all the drivers, in between I would perform preventative maintenance and repairs.
  • Became a full time mechanic.
  • Planned daily rounds to determine most efficient way to route my day and repair machines in a timely manner.
  • With company changes and increased accounts and sales I was moved up to Supervisor. Overseeing route drivers, route scheduling, and covering for the Money Room person when sick of on vacation.
  • With another buyout we moved our warehouse to Trumbull, CT from Norwalk CT. The Manager and I did more rerouting and worked on menus for our 14 fresh food machines through out the state.
  • The Vending Manager moved to Florida and I was promoted to that position overseeing the entire operation including proformas for new business, tracking rebates and the budget numbers.
  • With a tight budget one year the Senior Operations Manager at Sodexo decided to sell off the vending operation to All Seasons Services to make his numbers. I went over to All Seasons Services as a Route Supervisor, 2 or 3 months later I received a call from Allied Office Products to be their Coffee Service Technician . I negotiated a great deal and moved on to the next step in my career.
GED: , Expected in
Amity Regional High School - Woodbridge, CT

NAMA Refrigeration License

Certified Wilber Curtiss Trained

Certified Forklift Trainer

Class B CDL License Holder

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