Operations Manager resume example

To whom it may concern,

I was most recently the Operations Manager for Canteen Refreshment Services in Wallingford CT for the past two years. With the outbreak of the Covid-19 virus and lost business in our area, I was laid off recently and am looking to continue my career in the coffee industry. Before being offered the opportunity from Canteen to go into management, I was the lead Coffee Service Technician for W B Mason for almost 12 years. I was approached by W.B. to start up their Coffee Service division when they became an Keurig authorized distributor. W B decided to do their own coffee service inhouse, instead of continuing their partnership with Coffee Distributing Corporation out of New York that was taking care of that part of their business for them. I worked with a gentleman you may know, Jack Leigh. He is now the owner of The Service Factor, representing many manufacturers such as Eldorado Coffee, Everpure Water Filters, Lavazza Espresso Systems , Newco Enterprises to name a few . He and I spearheaded the transition from CDC to W B. I transitioned and installed over 150 accounts in NYC and New Jersey. I then moved on to setting up accounts for their new Long Island branch, all while using the Secaucus New Jersey facility as a staging area to pick up and prepare equipment for installs. I would travel from CT each day as part of my daily routine. From there W B opened up another warehouse in Albany N.Y.. I was tasked to do all the installations and maintenance and service calls in that area on an every other week schedule for years. The 18 B3000 Keurig machines at Williams College alone kept me very busy traveling .

I live in Derby, CT. I did all the service calls and installs in Ct and Mass. based from my main warehouse at the time in East Windsor, CT. I did this 63 mile commute one way for years until we grew the business enough to hire another technician to split the workload. I then worked out of the Hamden CT warehouse and worked mostly in the southern part of the state. When I was approached by W B. I was working for Office Depot. Office Depot purchased Allied Office Products from Howard Brown in May of 2006. I worked as a service technician for Allied almost 15 years out of the Farmington CT warehouse. I have certificates from Wilber Curtis classes and have been factory trained by Keurig , Newco, Confection and VKI Technologies. I am also very familiar with the BEVI machines.

Before Allied I was in the vending and OCS business for 17 years with Sodexho Marriott. The first vending company's name was Eastern Foods, throughout my tenure the company changed names many times as we grew and got bought and sold over and over. We went from Eastern Foods to THF Eastern to Trusthouse Forte to Gardener Merchant to Sodexo then to Sodexho Marriott. Every time we changed names and personnel so did my opportunity to advance. As a young man I worked my way up from a route driver to the route jumper/mechanic trainee to a full time vending mechanic. I took after work training classes and received my NAMA refrigeration certificate. From there I became the Supervisor and eventually became the Vending Manager overseeing a 2.3 million operation with two warehouses and money rooms, 8 route drivers, 3 mechanics, 15 vans and trucks and a commissary worker making salads and sandwiches for the food machines. One year with a tight budget the Senior Operations Manager made the decision to sell off the vending division to All Seasons Services where I was given the position of Route Supervisor. With the sale of the division and commission deal he made the boss was able to make his budget that year.

A few months into my new role at All Seasons Services I was approached by Allied Office products from a recommendation from Mike Williamson of Keurig. While I was at Gardner Merchant I purchased some of the first 200, B200 machines ever produced from him. We have a great relationship and built up the coffee division with the newest coffee machine in the industry at the time. I jumped at the chance to leave All Seasons and get into the coffee service side of the business at Allied Office Products. I've managed budgets, people, cash, machines, vehicle maintenance and inventory. I've overseen many projects and trade shows with much success. I wanted to give you an idea of where I come from and some of the things I have to offer from my experience in the industry. In all my years in the industry I have never had to look for a job, I was always offered an opportunity to try something new and showcase my talents and improve things for the new company, me, my wife and son.

If I can ever do anything to help grow or service your business in any way please contact me.

Sincerely,

Randy

Cell- (555) 432-1000

Home- (XXX) 732-9089