Operations Manager Resume Example Avista Utilities

OPERATIONS MANAGER

Professional Summary

Experienced Operations professional with strong leadership and relationship-building skills with 10 years managerial experience. Areas of expertise include leading electric crews during day to day operations as well as emergency/storm situations. I have an extremely high working knowledge of both Distribution and Transmission systems with strong analytical/ logistical processes. I am a resourceful manager that brings a comprehensive background in electric power systems and natural gas operations as well as personnel management. I have built relationships with community leaders as well as critical customers which shows our customers how valued they are and the commitment Avista has to them.

Skills

Excellent analytical and methodical skills
Knowledge of power distribution and transmission systems
Effective leader
Efficient multi-tasker
Unsurpassed work ethic
Work well with crews

Operations based knowledge
Detail orientated
Committed to crew and public Safety
Community orientated
Dependable

Work History

Operations Manager, 10/2016 to Current
Avista Utilities – Clarkston, WA

Oversee Daily maintenence and operations of Electric Transmission, Distribution and Natural Gas systems serving over 35, 000 customers in both Washington ans Idaho
Led Corporate Safety Initiatives to over 22 Electric, Gas, Warehouse and Fleet employees in Clarkston Service Center
Managed multiple crew response to numerous incidents to include Kamiah Wind Event and Powerline Fire in Hells Canyon with Damages in Excess of $1M. Both events involved creative modes to maintain extended hours guidelines and continued production, these modes included Fleet, Helicopters, River Jet Boats and Busses. These events were restored quickly and with NO injuries
Built and maintained working relationships local governing authorities, First Responders and Community leaders in both Washington and Idaho
Serve as member of Clarkston Rotary Club, am active Board Member of L/C Valley Chamber of Commerce as well as support other community groups to include Boys and Girls Club and United Way
Active Board Member of Avista Foundation that serve groups through out Avista Service Territories

Operations Manager, 06/2014 to 10/2016
Avista Utilities – Kellogg, ID

Led corporate initiatives such as Safety Operation team to the Kellogg/St. Maries groups
Oversee Electric and Natural Gas Operations in the Kellogg District as well as operations through St. Maries District Manager
Maintain relationships with local governing entities, first responders and community leaders
Board member of the Silver Valley Economic Development Council, The Avista Foundation and member of the Historic Silver Valley and Wallace Chamber of Commerce
Led Kellogg and supporting crews in the November Windstorm 2015 and worked on the Operations Team #2 in Spokane for expeditious restoration
Part of a Business Process Improvement team which looked at process for incident reporting, resulting in an approximate savings annually of $70,000-$80,000 per year.

Operations Supervisor/District Manager, 05/2007 to 06/2014
Avista Utilities – Davenport, WA

Prepared construction project proposals that include cost estimates and discuss proposals with interested parties such as vendors, contractors and nuclear facility review boards
Trained, coached and mentored employees to ensure safe and efficient work environment
Maintained positive relationship with local governing agencies as well as Spokane Tribe of Indians to achieve collaborate community atmosphere
Incident Commander for regional Ice Storm(Fog Fest) in Davenport district, overseeing 25 crews with price tag of approx $21 Million Dollars
Very active in Community such as Relay for Life, Chamber of Commerce, Economic Development Council and coached local crew to become involved with communities.

Electric Local Representative, 07/2002 to 05/2007
Avista Utilities – Medical Lake, WA

Provided Customer service to highly competitive area with One man service, trouble response and customer contact to include new service designs
Worked closely with local responders providing them education on Electrical Safety
Assisted with local franchise agreements to the Community of Medical Lake
Assisted with the privatization of Fairchild Air Force Base electrical distribution system to the Base Housing area, with design, negotiations along with Account Executives.

Education

Associate of Applied Science: General, 1984
Community Colleges of the Air Force - Various

Courses were taken and completed at bases where I was stationed
Coursework in Algebra, Geometry, Physics and Technology

Bachelor of Science: GeneralFlorida State University - Panama

Accomplishments

Aspiring Leadership Program 2004-2005
Avista Foundation Board Member
Successful Operations Manager in 3 different Districts

Resume Overview

Companies Worked For:

Avista Utilities

School Attended

Community Colleges of the Air Force
Florida State University

Job Titles Held:

Operations Manager
Operations Supervisor/District Manager
Electric Local Representative

Degrees

Associate of Applied Science : General , 1984
Bachelor of Science : General

Operations Manager Resume Example

Resume Score: 80%

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