Human Resource Professional with over 5 years of generalist and full cycle recruiting experience, staffing strategies, leading market/regional initiatives including succession planning, performance management , and training/diversity efforts, seeking a challenging role as an HR Generalist/Coordinator.Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching.Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.
|Computer Applications: Advance Microsoft Excel, Word, Project, PowerPoint and Intermediate Access. Software: Cognos Impromptu, SAP, PeopleSoft, ERP, Oracle, Impact 360, Verint, Cisco UIC, HRIS (ADP, Kronos, Ceridian, ATS etc)|
Improved customer retention in 2012 by 20% from the previous five years.Reduced staff turnover by 15% in one year by implementing several well-received team and morale-building programs.
administrative support, ADP, advertisements, Benefits, call center, Ceridian, Cisco, coaching, Cognos Impromptu, cold calling, Computer Applications, counseling, delivery, employee communications, ERP, hiring, HRIS, Human Resources, HR, Kronos, Access, Microsoft Excel, PowerPoint, Word, Monitors, enterprise, networking, Oracle, organizational, PeopleSoft, performance reviews, performance management, personnel, policies, quality, recruiting, recruitment, sales, SAP, staffing, statistics, tax
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