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Operations Manager Resume Example

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OPERATIONS MANAGER
Summary

High-performing leader and operations manager with over 15 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments, while sustaining operational accuracy and delivering results for optimal profitability. Highly adept in planning, coordinating and executing successful production strategies. Ready to apply demonstrated ability to streamline processes to increase efficiency and reduce costs. Strong collaborator, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives. Focused on promoting safety and productivity across multiple business lines. I'm driven, dedicated, and hardworking leader with a history of streamlining operations and increasing efficiency. Safety Above ALL.

Highlights
  • Safety-orient and OSHA Laws
  • Staff training
  • HR - hiring and termination
  • Multi-tasker
  • KRONOS timekeeping
  • Customer relations
  • Incidents management
  • Policies and procedures implementation
  • Troubleshooting and problem solving
  • Workers Compensation
  • People Net E-logs
  • Accops
  • Computer Literacy
  • Project Management
  • Leadership
  • Customer Service
  • Microsoft Windows
  • Performance Analysis
  • Specialist HAZ-MAT regulations.
  • Supervision and training
  • Fluent in Spanish
  • Self-initiative
  • OSD - over, short and damage and claims
  • Workforce training
  • Planned equipment constraints
  • Cost reduction and containment
  • Organizational Management
  • Leave of Absences
  • QDM
  • Microsoft, word, excel, and power point
  • Presentation Skills
  • Building Effective Relationships
  • Cost Control
  • Organizational Skills
    • Accomplishments

    Maintaining a perfect attendance record for 15 years and still going.

    Business Risk Review Audit scored Exceptional rating 2019

    Business Risk Review Audit scored Exceptional rating 2018

    Snapshot Audit FY17 90%

    Snapshot Audit FY15 92%

    Stockton Service Center - Center of the Year - 2 years

    Fresno Service Center - Center of the Year - 6 years

    Safety awards reduction in injuries and accidents

    Employee Survey in recognition of outstanding leadership as reflected by the employee surveys FY16,FY17, FY18, FY19 Best results in Northwest Region.

    Awards for BEST Service on-time shipments 99%, P&D performance, dock performance, Load average, direct loading,

    World Class Customer Satisfaction FY06, FY07, FY08,FY09,FY10,FY11

    Team Member survey results year over year 92.5% or better.

    Bravo Zulu Awards

    EZTDW Awards

    Outstanding Achievement Awards.

    Promoter for the TDC -Fresno has sent 4 drivers to the TDC National Completions

    Experience
    Operations Manager02/2003 to CurrentFedEx FreightFresno, CA
    • I am responsible for 170 hourly employees and 6 operations supervisor.
    • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
    • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
    • Lead, educate and develop company employees - train supervisors and managers. Plan daily manpower needs to ensure customers' freight is delivered and picked-up timely and damage free.
    • Communicate with dispatch at various terminals and with dock employees to coordinate the movement of trailers and freight
    • Monitor dock to ensure proper loading techniques
    • Evaluate and reconfigure route structures and bids based on local tendencies and characteristics
    • Conduct daily pre-shifts and safety meetings and facilitate quality groups. Monitor and analyze all opportunities to cut costs and improve efficiencies. Assist customers with rate quotes, claim information and setting appointments. Perform administrative functions such as printing delivery receipts, manifest shipments on a trailer, billing freight bills, trace shipments, etc.
    • Provide clean and safe working condition of the facility and equipment; check security at customer center to ensure everything is secure
    • Communicate with Account Manager(s) to ensure customers' and company's needs are met.
    • Identify freight moving at incorrect weight and classification
    • Ensure all OS&D is identified and processed properly
    • Monitor actual performance data and gather information for reporting
    • Assist Operations Supervisors as needed; conduct pre-shift meetings; implement company policy
    • Comply with all applicable laws/regulations, as well as company policies/procedures
    • Perform other duties as required
    Operation Supervisor02/1998 to 02/2003FedEx FreightSacramento, CA



    • I started as dockworker, mentor, and then within four years promoted to Operation Supervisor.
    • Lead, educate and develop company employees
    • Supervise and direct employee work and monitor employee performance, including administration of discipline as appropriate. Be accessible to all areas of the dock and inside trailers; trailers may be at the dock or in the yard.
    • Plan daily manpower needsand set schedules to ensure customers' freight is delivered and picked-up timely and damage free
    • Communicate with dispatch at various terminals and with dock employees to coordinate the movement of trailers and freight
    • Develop plan for distributing break loads to achieve cut time goals
    • Monitor service freight and ensure cut time compliance
    • Monitor and analyze all opportunities to cut costs and improve efficiencies
    • Assist customers with rate quotes, claim information and setting appointments
    • Monitor actual performance data and gather information for reporting
    • Communicate with Account Manager(s) to ensure customers' and company's needs are met
    • Identify freight moving at incorrect weight and classification
    • Ensure all OS&D is identified and processed properly
    • Conduct pre-shift meetings and provide education to employees as necessary
    • Perform administrative functions such as printing delivery receipts, manifest shipments on a trailer, billing freight bills, trace shipments, etc.
    • Implement company policy, Comply with all applicable laws/regulations, as well as company policies/procedures
    • Perform other duties as required
    • Then on Feburary 2003 I was promoted to Operation Manager and re-located to Fresno, CA.
    Lead Dock Worker08/1993 to 02/1998Viking Freight Sacramento, CA

    Started as a dock worker unloading and loading trailers; Less than a year as a dock worker got promoted to hostler. After one year of hostling, got promoted to dock mentor and lead worker. I was responsible for load average, sealing on-time, and load quality.

    Also responsible training new hires and lead dockworkers.

    Education
    High School Diploma: General Education1992CKMcClatchy Sacramento, CA, USA
    Criminal JusticeSacramento City CollegeSacramento, CA, USA

    One did one year of college.

    Affiliations
    • President Guadalupano Society at St. Mary's 2012
    • Vice-president Guadalupano Society at St. Mary's 2009-2011
    • Member of the Guadalupano Society at St. Mary's 2005-current
    • FedEx Cares 2013 - current
    • LEAF green program 2010-current
    • Member of the Living PSP Culture Champion and TEAM
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    Resume Overview

    Companies Worked For:

    • FedEx Freight
    • Viking Freight

    School Attended

    • CKMcClatchy
    • Sacramento City College

    Job Titles Held:

    • Operations Manager
    • Operation Supervisor
    • Lead Dock Worker

    Degrees

    • High School Diploma : General Education 1992
      Criminal Justice

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