operations manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Excellence Driven professional with experience in increasing efficiency, productivity, and revenue while effectively managing projects of all sizes. Excels at taking on extreme challenges, navigating organizational dynamics, and forecasting and dismantling roadblocks to success.
Skills
3+ years of experience in IT
Applies Good Manufacturing Principles (GMP) in all areas of responsibility
Worked Remotely
PMP certification, including infrastructure and security projects
Six Sigma Green Belt
Six Sigma Black Belt
Experience working in a manufacturing environment and
business system analysis
6+ years of hands-on experience with Production Control systems and ERP
Adept with Excel, Word, VISIO, and MS Project
Possess good interpersonal skills and strong attention to
detail.
Ability to multitask and perform with a sense of urgency for rapid issue resolution
Effective troubleshooting and problem-solving skills
Ability to work independently with minimal direction and oversight
Agile Methodologies
Experience
Operations Manager, 08/2021 to 03/2023 Allnex – Willow Island, WV,
Created high-level project plans, communication plans, and all
standard project documentation
Conducted weekly project meetings to ensure deadlines were being met and the project is kept on target
Led cross-functional & cross-regional teams when required
Escalated issues and risks to appropriate stakeholders and
worked to resolve them
Created weekly status reports of projects for Management
Review
Translated business needs into technical needs; document
current functionality and process flow, and suggested areas for
improvement
Effectively communicated with production and manufacturing
departments
Built and maintained positive customer relationships; meet customer needs
Provided exceptional customer service and communication skills
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Logistics Manager, 04/2021 to 07/2021 Lehigh Hanson – Versailles, IN,
Supervised a team of 9 staff members to ensure daily shipping commitments were met
Conducted data analysis to forecast and schedule daily assignments to improve or uphold handle times, adherence, and utilization
Monitored department procedures and addressed problem areas through collaboration with relevant company contacts, and implemented changes as needed
Worked closely with leadership from our partnered shipping vendors to manage and forecast day-to-day operations or special events for our clients
Coached members of the shipping department on collaborations with vendors to maintain Key Performance Indicators (KPI) and On-Time performance above 91%
Product Operations Manager, 07/2009 to 02/2021 Mckesson Corporation – King Of Prussia, PA,
Lead a team of 11 talented employees to ensure efficient shipping of medical devices
Used good understanding to be knowledgeable on Good Manufacturing Practice (GMP) and filling Device History Records (DHR)
Created Standard Operating Procedures (SOPs)
Create high-level project plans, communication plans, and all
standard project documentation
Recruited, coached, and trained new associates, successfully aided in the onboarding of 3 employees
Support office expense management including, but not limited to, scheduling, payroll, inventory, product flow, shortage, and productivity
Created weekly status reports of projects for Management
Review
Developed an improvement plan regarding shipping services and taught staff members how to forecast performance, which sped up the daily process by 22
Formed and sustained strategic relationships with clients.
Mitigated business risks by working closely with staff members and assessing performance.
Oversaw testing and developed engineering standards for quality and productivity yields.
Conferred with engineering to establish and evaluate design concepts for manufactured products.
Led and contributed to product development brainstorming sessions and ideation.
Store Manager, 06/2000 to 07/2009 Vitamin World – North Bend, WA,
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Trained and mentored associates to teach daily tasks and procedures.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Education and Training
B.B.A: Operations Management, Expected in 05/2006 to SUNY Stony - Stony Brook, NY GPA:
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