operations manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Over 21 years' experience as an Operations Manager in the transportation industry, with emphasis on improving efficiency, productivity and organizational consistency. My understanding to known resourcefulness in financial management and consolidation of functions, resulting in significant cost savings. A highly organized manager and coach; able to quickly assess needs and provide tools to resolve difficulties, enhance learning, and improve performance.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
Improved morale and management communication by creating employee recognition and rewards practices.
Recruited, hired, and trained crew members on application of projects, customer relations, and customer service.
Oversaw financial management, budget management, accounting and payroll activities.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Implemented process innovations to improve overall performance and reduce labor costs.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Connected with clients and developed strategies to achieve sales and customer service goals.
Inspected production areas to identify and correct unsafe or unauthorized practices.
Performed staff management, task allocation, and materials coordination duties to surpass business goals.
Collaborated with subordinate managers to assess needs and optimize activities.
Cultivated and strengthened relationships with customers, vendors, and internal stakeholders.
Resolved challenges associated with company websites, vendors, and telecoms.
Senior Manager, 08/2007 - 08/2019 Amc Entertainment Inc. – Owings Mills, MD,
Responsible in helping to maintain quality and safety, and hiring and training of Contractors
Staff includes 17 employees, 12 managers, 48 part-time employees four contractors (business Partners) 68 drivers
Annual budget of 4.5 million dollars
Hiring, terminations, coaching, skills development, recognition and rewards, performance management and staff productivity
Plans, organizes, staffs, directs and controls the day-to-day operations of the department; develops and implements policies and programs as necessary
Develops and manages the department budget; ensures compliance and addresses variances and other budget concerns
Ensures that the station adheres to all aspects of the contract and holds all Independent Service Providers (ISP) accountable to the operating agreement
Manages the execution of performance standards, goals, and reports results as appropriate
Implements corporate initiative roll outs, recommends improvement strategies, and monitors implementation within the station
Verifies that the facility complies with business controls and oversees the development of action plans to address deficiencies found during business control self-audit
Promotes a safe work environment through overseeing safety committees, training, and verifying all safety concerns are addressed
Performs all other station activities in the absence of the station manager
Applies Quality Driven Management principles to promote continuous improvement
Operations Supervisor, 10/2001 - 07/2007 Qtc Management, Inc. – Riverside, CA,
Maintains quality service by establishing and enforcing organization standards
Conducted presort meetings to communicate values, strategies and objectives; assigns accountabilities; plans, monitors and appraises job results; develops a climate for offering
Trained, mentored and motivated employees to maximize team productivity.
Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Implemented process innovations to improve overall performance and reduce labor costs.
Evaluated invoices and shipping paperwork for accuracy and compliance.
Reduced process lags and trained team members on best practices and protocols.
Education and Training
: , Expected in 04/2022 - Walden University - , GPA: Status -
MBA: , Expected in 03/2010 - University of Phoenix - , GPA: Status -
Bachelor of Science: Business Management, Expected in 07/2008 - University of Phoenix - , GPA: Status -
Additional Information
AWARDS
, Five Star (FedEx highest award), 180 award, Bravo Zulus, Safety
Culture award (2008, 2010, 2013, 2017, 2018), Senior Manager
of the year (2016, 2018), Sort Manger of the year (2009, 2012,
2014), QDM award.
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