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operations manager resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Diligent Operations Manager bringing 10+ years of experience in operations, production management, organizational development and team building within diverse industries. Proficient in planning, coordinating and executing successful production strategies. Adept at improving operational stability, efficiency and profitability. Team-minded individual works well with senior stakeholders and effectively prioritize tasks.

Skills
  • Cost Reduction
  • Department Oversight
  • Performance Assessment
  • Mathematical Calculation and Reasoning
  • Decision Making
  • Staff Scheduling
  • Customer Service Management
  • Focus and Follow-Through
  • Verbal and Written Communication
  • Payroll Administration and Timekeeping
Work History
09/2014 to Current Operations Manager Swift Refrigerated | Memphis, TN,
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Reviewed shift reports to understand current numbers and trends.
  • Helped build and review master service agreements for work eligibility.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
08/2010 to 09/2014 Special Education Paraprofessional Horry County Schools | Conway, SC,
  • Supported teacher in development of individual learning strategies.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Interacted physically and verbally with students throughout each day.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Offered student support through special accommodations, extra assistance and assessments.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Increased proficiencies by attending professional developmental workshops on learning goals, classroom management, student motivation and engaging learning activities.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
06/1999 to 10/2003 Production Worker Skyline Corporation | Sugarcreek, OH,
  • Organized work to meet demanding production goals.
  • Resolved issues quickly to maintain productivity goals.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
  • Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
04/1988 to 06/1999 Fast Food Worker Penn State University | University Park, PA,
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Examined trays to check contents for required items and complete orders.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Expected in to to No Degree | Engineering (Pre-Engineering) CSU Pueblo, Pueblo, CO, GPA:
Expected in 05/1990 to to High School Diploma | Rangeview High School, Aurora, CO GPA:

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Resume Overview

School Attended

  • CSU Pueblo
  • Rangeview High School

Job Titles Held:

  • Operations Manager
  • Special Education Paraprofessional
  • Production Worker
  • Fast Food Worker

Degrees

  • No Degree
  • High School Diploma

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