Operations Manager Resume Example

• Managed all aspects of daily operations, faculty and student services.
• Expertly handled a variety of critical clerical duties, including answering phones, filing, scanning, distributing mail, responding to all e-mails, copying, maintaining student files and records.
• Maintained a clean and organized work area to ensure areas are inviting to guests at all times.
• Coordinated all orientation & staff meetings with outlined agendas, power point presentations & hands on training activities.
• Reviewed and approved teacher lesson plans, student progress reports, & report cards.
• Kept inventory records for office equipment and supplies, including student and teacher books.
• Managed Title 1 tutoring for at risk students and completed required reports.
• Completed required monthly fire drills and lock down procedures. Kept up to date records for compliance requirements.
• Managed the National School Lunch program, including hiring vendors & approving menus. Completed all reports and submitted all claims.
• Maintained financial records and reporting. Handled all accounts receivable and accounts payable.

Florida Driver License on Wheels (FLOW)

• Solicited and located venues to accommodate our mobile units, to alleviate customer wait times and make services more convenient to local communities.
• Set up schedules and worked in teams to provide Driver License and Motor Vehicle Tag services.
• Set up and connected units to internet for customer processing.
• Conduct vision exams, verify acceptable documents, typing licenses and identification cards with skill in accuracy and collecting fees as well as taking photos.
• Maintain equipment in good working order and provide maintenance as needed.
• Complete office reports, prepare and make bank deposits.
• Maintain composure in difficult situations and assisted diverse clients in a tactful, courteous and non judgmental manner. Always providing excellent customer service.
• Assisted training new employees in the unit.

• Manage, train, evaluate and lead 19 employees, motivating them for improved customer service and productivity.
• Skilled in using personal computers and software, including Microsoft word, excel and power point, in order to maintain records.
• Handled customer complaints in a tactful and courteous manner to promote customer satisfaction.
• Complete and submit various office reports in a timely manner, ensuring office records are properly filed.
• Conduct monthly meetings as required, to ensure compliance with new policies and procedures. Provide additional training as needed.
• Follow purchasing guidelines in order to obtain the necessary materials and services.
• Ability to analyze and use data from performance measuring tools, in order to improve customer service.
• Maintain security of sensitive materials and confidentiality.
• Count and prepare office deposits.
• Conducted driving test as needed for customer satisfaction and examiner compliance.