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Operations Manager Resume Example

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OPERATIONS MANAGER
Summary

Dedicated and meticulous Office Manager with over 30 years of experience excelling at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Highly dependable, ethical and reliable. Poised in working effectively with cross-functional teams in ensuring operational excellence. Detail-oriented in meticulously maintaining records. Offering key strengths in time management and communications across all level of personnel, management and clientele.

Skills
  • Strong verbal communication
  • Microsoft Office
  • Computer proficient
  • File/Records Maintenance
  • Data Management
  • Reports generation and analysis
  • Financial records and processing
  • Inventory control
  • Process implementation
  • Consistently meets goals
  • Staff training and development
  • Conflict resolution
Experience
Operations ManagerCollege Hunks Hauling Junk And Moving | Fort Mill , SC | June 2016 - November 2017
  • Managed all aspects of daily operations, faculty and student services.
  • Expertly handled a variety of critical clerical duties, including answering phones, filing, scanning, distributing mail, responding to all e-mails, copying, maintaining student files and records.
  • Maintained a clean and organized work area to ensure areas are inviting to guests at all times.
  • Coordinated all orientation & staff meetings with outlined agendas, power point presentations & hands on training activities.
  • Reviewed and approved teacher lesson plans, student progress reports, & report cards.
  • Kept inventory records for office equipment and supplies, including student and teacher books.
  • Managed Title 1 tutoring for at risk students and completed required reports.
  • Completed required monthly fire drills and lock down procedures. Kept up to date records for compliance requirements.
  • Managed the National School Lunch program, including hiring vendors & approving menus. Completed all reports and submitted all claims.
  • Maintained financial records and reporting. Handled all accounts receivable and accounts payable.
Operations ManagerCollege Hunks Hauling Junk And Moving | Germantown , WI | August 2014 - July 2016
  • Managed all aspects of daily operations, faculty and student services.
  • Expertly handled a variety of critical clerical duties, including answering phones, filing, scanning, distributing mail, responding to all e-mails, copying, maintaining student files and records.
  • Maintained a clean and organized work area to ensure areas are inviting to guests at all times.
  • Coordinated all orientation & staff meetings with outlined agendas, power point presentations & hands on training activities.
  • Reviewed and approved teacher lesson plans, student progress reports, & report cards.
  • Kept inventory records for office equipment and supplies, including student and teacher books.
  • Managed Title 1 tutoring for at risk students and completed required reports.
  • Completed required monthly fire drills and lock down procedures. Kept up to date records for compliance requirements.
  • Managed the National School Lunch program, including hiring vendors & approving menus. Completed all reports and submitted all claims.
  • Maintained financial records and reporting. Handled all accounts receivable and accounts payable.
Community Outreach SpecialistDevoted Health | New Gloucester , ME | June 2012 - September 2014

Florida Driver License on Wheels (FLOW)

  • Solicited and located venues to accommodate our mobile units, to alleviate customer wait times and make services more convenient to local communities.
  • Set up schedules and worked in teams to provide Driver License and Motor Vehicle Tag services.
  • Set up and connected units to internet for customer processing.
  • Conduct vision exams, verify acceptable documents, typing licenses and identification cards with skill in accuracy and collecting fees as well as taking photos.
  • Maintain equipment in good working order and provide maintenance as needed.
  • Complete office reports, prepare and make bank deposits.
  • Maintain composure in difficult situations and assisted diverse clients in a tactful, courteous and non judgmental manner. Always providing excellent customer service.
  • Assisted training new employees in the unit.
Driver License Office Manager IIDepartment Of Highway Safety And Motor Vehicles | City , STATE | July 2009 - April 2012
  • Manage, train, evaluate and lead 19 employees, motivating them for improved customer service and productivity.
  • Skilled in using personal computers and software, including Microsoft word, excel and power point, in order to maintain records.
  • Handled customer complaints in a tactful and courteous manner to promote customer satisfaction.
  • Complete and submit various office reports in a timely manner, ensuring office records are properly filed.
  • Conduct monthly meetings as required, to ensure compliance with new policies and procedures. Provide additional training as needed.
  • Follow purchasing guidelines in order to obtain the necessary materials and services.
  • Ability to analyze and use data from performance measuring tools, in order to improve customer service.
  • Maintain security of sensitive materials and confidentiality.
  • Count and prepare office deposits.
  • Conducted driving test as needed for customer satisfaction and examiner compliance.
Education and Training
Early Childhood Education Certificate: Early Childhood EducationMiami Dade College | | City, State | December 2014
Some College (No Degree): Certified Public ManagerFlorida International University | City
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How this resume score could be improved?

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Resume Overview

School Attended

  • Miami Dade College
  • Florida International University

Job Titles Held:

  • Operations Manager
  • Community Outreach Specialist
  • Driver License Office Manager II

Degrees

  • Early Childhood Education Certificate : Early Childhood Education
    Some College (No Degree) : Certified Public Manager

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