operations manager resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Insightful Operations Manager with ten years of progressive experience managing busy healthcare facilities. Delivers positive patient experience through administration of top-quality care. Skilled in conflict resolution, safety oversight and Surfacide.

  • Workflow Optimization
  • Planning and Implementation
  • Goal Setting
  • Staff Management
  • Process Improvement Strategies
  • Staff Training and Development
  • Operations Monitoring
  • Team Leadership
  • Performance Reporting
  • Performance Monitoring
  • Multidisciplinary Collaboration
  • Problem-Solving
  • Decision Making
  • Policies and Procedures Implementation
  • Customer Service
  • Policy Development and Enforcement
  • Quality Assurance
  • Program Optimization
  • Management Team Building
  • Performance Assessment
  • Staff Development
  • Hiring and Onboarding
  • Originality and Creativity
Operations Manager, 03/2018 - Current
Mayo Clinic Wyoming, MN,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Conducted employee observations and documented findings.
  • Controlled departmental facilities use and approved requests for repairs or improvements.
  • Enforced federal, state, local and company rules for safety and operations.
  • Generated performance and labor strategies to compete in new and existing markets.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Built strong operational teams to meet process and production demands.
Lead Housekeeper, 06/2015 - 03/2018
Holiday Inn Club Vacations De Soto, MO,
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Worked one on one with Infection Prevention to develop the Surfacide program.
  • Worked one on one with infection Prevention to develop the stander cleaning protocols that all Housekeepers are now taught.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Organized supplies for use based on expected customer needs.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Security Officer, 04/2013 - 06/2015
Field Museum Chicago, IL,
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Monitored premises and recorded activity in daily officer reports.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Verified photo IDs and tickets to allow guests passage.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Responded to accidents and administered first aid to individuals.
  • Completed incident reports to record security or loss prevention incidents.
  • Safeguarded entrances using scanning equipment to keep lines moving.
  • Reported safety hazards for remediation response.
Education and Training
High School Diploma: , Expected in 06/2008
Heritage High - Baltimore, MD,
Status -

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Resume Overview

School Attended

  • Heritage High

Job Titles Held:

  • Operations Manager
  • Lead Housekeeper
  • Security Officer


  • High School Diploma

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