Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
High-performing leader and operations manager with over 13 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments, while sustaining operational accuracy and delivering results for optimal profitability.
Skills
Issue resolution
Store opening and closing
Scheduling
Customer service
Policies and procedures implementation
Contract review and recommendations
Staff training and development
Employee Retention
Team Building
Business Administration
Performance management
High-pressure environments
Inventory Management
Merchandise Restocking
Experience
02/2007 to Current
Operations ManagerCollege Hunks Hauling Junk And Moving – Lansing, MI,
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Improved daily morale and management communication with employee recognition and rewards practices.
Managed daily operations, including supervising multiple team members.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Enforced security policies and procedures to protect company assets from theft, loss or damage.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and exceed profitability goals.
Delivered positive customer experiences by implementing effective quality assurance practices.
Managed day-to-day operations, including supervision and assignment delegation for a 45-60 member team.
Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports
Created and maintained weekly schedules to meet payroll guidelines.
Set up community involvement events.
06/2006 to 01/2007
Crew LeaderGiant Eagle – Cranberry Twp, PA,
Inspected cleanliness, organization and safety of job sites after every shift.
Delegated daily tasks to team members to optimize team productivity.
Reduced crew member injury statistics by instructing all employees in safe work practices.
Managed multiple employees in various job tasks.
Supervised employees completing tasks, ensuring that each met high company standards.
Assisted with project tasks for absent employees to help team meet orders.
Mentored all newly hired employees to prepare for core roles.
02/2004 to 02/2005
Lead CashierUlta Salon, Cosmetics & Fragrance, Inc. – Pooler, GA,
Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Drove sales and add-on purchases by promoting specific item options to customers.
Learned roles of other departments to provide coverage and keep store operational.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Trained new team members in cash register operation, stock procedures and customer service.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Directed merchandising and signage updates for weekly and seasonal promotional changes.
Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Inspected checkout areas and directed team members in cleaning, trash removal and other actions to restore professional appearances.
Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
Worked closely with front-end staff to assist customers.
Delivered customer service training to staff members in an effort to improve overall satisfaction among store patrons.
Effectively made change on the cash register, handling payments by cash, credit, debit and personal checks.
Troubleshoot and resolved issues with cash registers, card scanners and printers.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Resolved issues regarding customer complaints and escalated worsening concerns to Store Manager for remediation.
Scanned items quickly to keep lines moving and reduce overall wait time.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Welcomed customers, offering assistance to help find necessary store items.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Education and Training
Expected in 05/2001
GED: Southeast Polk High School - Pleasant Hill, IA GPA:
Expected in 05/2003
GED: Des Moines Area Community College - Ankeny, IA GPA:
Accomplishments
Marshalls
Store Team of the Year 3 Years in a row.
District Leader out of 15 stores in Alzheimer's Charity Drive
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